I have always recommended this place although I had never eaten there. I've always heard how good their food is. Yesterday Friday, July 2 my friend and I decided to meet for lunch at OTH. She had not ever eaten there either. We looked at the menu on the website a few days before going so we had sat in our mind what we wanted only to find out this menu was not available. They really should update the page so all would know that. I order the fries with blacked chicken. I asked for the chicken on the side and only wanted cheese, and bacon on the fries and ranch on the side. I received fries with shredded cheese that was not melted. I sent it back and over 30 minutes later, my friend had to remind them about the fries. A young man came to tell me they were making me fresh fries with melted cheese. When my order came out it looked no different than the first order I did have crumbled onions which I didn't want. I tried a couple of the fries and took the rest so that I could melt the cheese when I get home. I ended up throwing them away.My friend ordered two pieces of tilapia one fried one backed and a side. When her order came out both fish were baked. When she bought it to the cashier attention, the cashier was going to take the baked fish back and get her a fried. My friend said she would just buy the fried and she added a side. She was explaining to the cashier she wanted the add on. The cashier said she had to charge her the basket. She had to pay an extra 8 or 10 dollars for the fish she wanted, she did not make the mistake. I messaged the owners thinking maybe not a do over of what we purchased but something more besides an apology and hopes of us coming back. My friend spent over $50, an apology and come back. That is the reason I did a one start. I feel like businesses that stand behind their business and all advertising about them matter, they try to make it right! The blackened chicken was good!
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