Joe's Maytag Home Appliance Center

Super helpful both in store and over the phone. Following ALL COVID precautions. Quick answers to every question. Very friendly and polite installation guy and counter help.

If I could rate less than 1 star it would be happening. I just got off the phone with the " Manager" Melissa. I tried to talk about the issues I have had going on with my refrigerator I purchased brand new from them in Oct of 2014 but she didn't show any sort of concern or care about the lemon they sold me and she hung up because I couldn't control my anger through the phone. I purchased the refrigerator brand new for $2500 ( which this Melissa just stated "was only $2500" like its pocket change) on Oct 21, 2014. November 13th they made their first call. The tech came up and said its the fan in the back I need to go back to the store and pick the part up. I said great I will be here waiting. He comes back puts the new fan in and realizes a "wire" became unplugged from the "manufacturer" and that was the only issue. Okay all is well and good. The fridge cools half way for the next year, we try not to make a big deal out of it. They come back in Oct of 15 and say the defrost drain is clogged ( Iced over) in the back. The tech scrapes it away and leaves. I call back in Nov a month later and my warranty has expired with them so since i'm having such lemon luck with it I go ahead and purchase an extended warranty through Whirlpool. I am now on my 3rd visit for the exact same problem ( not cooling, iced over in the back) and have since had to purchase a secondary fridge for when my ( as Melissa calls it) " only $2500 fridge breaks down. I went above Joes Maytag head as I figured nothing would come of them helping me out and Whirlpool said that since Joes is the one that sold it to me they have to be the one to make it right. So I call Joes, try to speak with Melissa for about 10 minutes before I become irate due to her idiocracy concerning the situation. She thinks that it's not their problem, there are many things that can make the refrigerator not cool, tells me that I "only paid $2500" for said refrigerator and theres nothing they can do. So, if you are looking for an appliance place this is not the one. Its extremely odd as well that I have a family member that purchased the a fridge similar to mine around the same time as me that has had 6 service calls from them and each time it lasts about 3 months before they are back. They are proud to sell lemons and will happily take your money, even if it is "only $2500". Thanks for showing me where not to purchase from! I will make sure anyone I can reach out to or know will never purchase a single item from your overpriced store again.

The people at Joe's Maytag are friendly, courteous and go above and beyond when it comes to customer service.They are knowledgeable and have no problem talking to a customer that wants to be helped.