Joe Cooper Chevrolet

I was warned... I should have listened.I'm new to the area, and several people cautioned me against taking my truck to Joe Cooper in Shawnee for service. Bottom line: I paid $800 for a repair. They did not fix it. They kept putting me off to make it right, claiming they were too busy to get me in. I could not wait any longer and asked for a refund. They refused. They said I have to pay even though they did not fix it. Beware, Joe Cooper has a policy of no refunds with the credit card companies, so you cannot even dispute the charge with your credit card.Do not go to Joe Cooper in Shawnee for service. You will regret it.

Don't let your older parents go here and be their victim. They take complete advantage of the elderly. My dad bought a truck a year ago, they did not disclose it had been wrecked. When he went in for 1st oil change they said the front end had been wrecked in the past but it was all going to be ok "not a big deal". Guess what it's a big deal and now we are finding out the front suspension/frame is going to need a lot of expensive work done. Shame on you Joe Cooper, honest and reputable you are NOT!

Please believe the reviews here about their sales tactics. I wasted two hours driving to buy a car only to get the old "oh we can't do that" after seeing my immaculate car. I offered to sell my car before picking up the new one so it wouldn't complicate the offer on their new car. I was told it would be easy to get what I wanted to sell my car for. When I finish the new car deal and ask what the used car salesman is giving me it's 2k less. They made an easy sell no sell because of their salesmanship.

where to start here bare with me bc this is gonna be a very long review! in October of 2023 I had been saving up for my dream car a H3 Hummer I found one on Facebook marketplace at Joe cooper of Shawnee. I went and test drove it and noticed a slight knock, I also asked about the tire pressure sensor that was on. I was really assured that the knock was bc they had just done an oil change and it would smooth out. waited for my title and ended up having to pay late fees bc they didn't do it in a timely matter and refused to give me another temporary tag. i had put every penny in my savings towards this car that I had dreamed of! I noticed the transmission slipping in December.By Jan my car was back at the dealership. I begged for a loaner car for three months and was constantly told that I was on the list and if one became available they would let me know. By the end of Feb, first of March I was beyond upset! they kept putring me off blaming it on the warranty company. i finally went into the dealership upset and they said they would have my car ready by that Thursday, Thursday rolls around it's still not done.Friday I went back in and was told there was a "oil leak" on the pan and it had already been approved by my warranty company. but they didn't wanna keep my car any longer than what they already had and they would put me on the list for a loaner and call me as soon as it was available. by July I still hadn't heard from them, my car was overheating and had no power they told me I was never put on the waiting list. I was beyond mad! I called Daryl Barett and told him every thing that was wrong including them slicing my underglow lights, he re assured me that he would make it right, he said he would get a hold of Jeremy Woods, the GM of that location. jeremy than called me and I explained everything including his employees leaving tools in my exhaust manifold that they said the bolts were broken off in. no response the next day the lady in the office called me and told me to come get the loaner so they could work on my Hummer. They sent me a text of what was wrong with my Hummer and everything said pre approved. Derek and I have Gone rounds and i had asked to NOT deal with him at all. Thirty days in I'm told NOTHING is approved again I fought with them after numerous lies and not returned calls I finally got a hold of Daryl Barret again and this time he had a major attitude with me. Jeremy woods called me and told me I needed to come sign another agreement I went back in and even though Jeremy knew nothing about the oil leak and he would call me back and never did the girl said that my hummer was in the shop being repaired. Another month goes by and again Derek messaged me being very obnoxious saying I needed to return the loaner and they weren't fixing anything other than the transmission dip stick I said what about my lights, what about the manifold, what about the secondary air pump valve they told me none of that was covered by my warranty, and they don't touch under glow! Again I called Jeremy and Darryl again no answer and no call back, you would think that when I'm spending 13 Grand on a car from you you would go to the ball for me and make things happen for you the valve is covered but they didn't wanna work on it! Jeremy said they fixed multiple things and didn't charge me I said what the transmission dip stick that's it!!!! I returned the loaner and was told by Jacob that I needed to get into my hummer and leave and where was the equinox. I showed him, when I got there the vehicle they knew was overheating was left running when I dropped off my hummer it had a full tank when I picked it up it was on empty! Hope they enjoyed running my gas out I hope taking advan of a single mom on disability with Parkinson's makes your heart happy! I'm glad you can afford to sit with your kids and have food to eat! HUGE DISSAPOITMENT do NOT BUY A CAR FROM THEM THEY ONLY CARE ABOUT THE MONEY IN THERE POCKETS BOT TAKING CARE OF THERE CUSTOMERS AS THEY CLAIM ON THEIR WEBSITE! looks like I'm gonna be finding me a attorney and contacting the local news! Thank you Jeremy for letting me know there is a lemon law and you sold me a lemon under the "AS IS" sticker

Joe Cooper Chevrolet takes advantage of the elderly. My father went there to purchase a car and told the salesman that he was only purchasing for cash. My dad has slight dementia- and he only has ever purchased items in cash- next thing you know, he had financed a SUV way out of his price range. My father was adamant that he did not want to finance and cash was his preferred method. If you met my dad, you would know that he's not all these and likely didn't understand the paperwork they placed in front of him. After reading all the bait and switch, I'm sure that the sales person took advantage of him. (Yes, he had a decent down payment, enough for an entire car! But these guys also get commission off financing). It's been on my mind for a while and now I'm paying for the car as dad passed on... he knew he didn't need a payment and he knew he wouldn't drive that long. It's shameful that a company would allow stuff like this to happen.

Well it's been about a year since doing business with Joe Cooper Chevrolet of Shawnee. What am I doing back here on Yelp reviewing a business I last interacted with 12 months ago? Well... reminiscing about what a positive car sales experience I had. Did that statement shock you? Well it shocked me.Let's keep it simple. Neil Dolin. God, I hope the man still works there, because he is wholly responsible for this 5 star rating. Rewind back to May of 2021: I was furiously scouring CARFAX, Google....eBay? for my dream 'stang. It's 2022 but that supply chain shortage was still in effect; was it better or worse? Hard to judge these days. At any rate, used GTs were selling at or above MSRP, but hark! I alas found my needle in the haystack: a less than a year old Mustang GT premium with a SEXY MBRP exhaust upgrade at a sub MSRP price. In a moment of disbelief and with frantic fingers I quickly emailed Joe Cooper of Shawnee at some ungodly PST hour. The next day I arose, almost like a kid on Christmas, to an email from Neil Dolin with a video attachment of a virtual tour of my soon to be baby. He highlighted all the main points of interest on the car and it passed all the checks. Enough so that I would commit to the 20 hour drive from California to Oklahoma to make a deal on the car. It was at this point I had thrown all my trust into a car salesman's hands. Woah Nelly! That gives me chills just typing that out, but when we arrived 20 hours later, hanging by a thread of sanity having not slept the whole drive, the car was just as expected. Wait, better! Neil had gone through the trouble of thoroughly detailing it from top to bottom! We took the 'stang, now dubbed Kevin, after it's previous owner, and he ran like a charm, a well oiled machine. The trek had not been in vain, Neil was confirmed to be an honest and kind salesman and the rest is history!We purchased ol' Kev and we were goin' back to Cali ;)

Typical car dealership. Need I say more? The salesmen lie. Bold faced to get you into test drive then spring a price in you that you told them you can't get to. It's ok. I went to another dealership and got the exact car I wanted. No thanks to Joe cooper. Avoid at all costs.

I made an appointment to have my oil changed, tires rotated, and multi point inspection. It is to include a complimentary exterior car wash. I guess since I refused to have the extra $500 services they recommended they decided they just wouldn't wash my car! I called an left a message about car loosing power and asked if the could check it out but the service manager didn't bother to call me back. So guess I got the $80 oil change special! I have bought 4 cars from this dealership and have watched them deteriorate! I won't be back!

Purchased a "Joe Cooper Certified" Cadillac suv. The "certification" is described as "a multipoint inspection performed by our expert team right here in our service center. We check items such as tire tread depth, engine performance, battery life", etc. "Certification" comes with a 3 month "limited" warranty. Less than a week later and I have to buy an almost $300 battery. Batteries, though allegedly part of the rigorous inspection process, are not covered for even a week. They also try to sell you a $7k extended warranty through a company also owned by Joe Cooper, and charge $695 doc fees, among other shenanigans.

Biggest rip off ever!!! Haven't even had my truck for 2 weeks and had engine failure are refusing to fix the issue and will not contact me DO NOT GO HERE YOU WILL REGRET IT