Jo-Ann Fabric

I ordered several items that included 32 ounce jar of black chalk paint in May. When half the order arrived the chalk paint lid was off and bag inside box was covered with paint. 3 days later the rest of order showed up and 8 oz bottle of grey chalk paint had spilled all over everything. I sent my 6th email tonight to their customer service with no reply to date while I get 100 emails a day from them about specials and sales. I have never went a month with ZERO reply of any kind, you can at least get something saying your email has been received and will look into it or something.

I love this craft store. They are always very helpful-if there is ever a fabric I need and they don't have it-they will call to other surrounding stores or order it for me.Once in a while the cashier is off doing other tasks, so you might have to wait a minute or two, but they are always very friendly and very helpful. The store is almost always clean, and the manager has always been very accomodating.

Decent selection of fabric, crafts and notions. My only issue with it is that it is located at the mall. Normally this wouldn't be bad, however, I avoid going there at anytime around the holiday season due to parking being a pain. Any other time, though, it's not bad. Most of the staff are helpful and friendly.