Hill & Company Service

My furnace would freeze up when it got too cold outside, cause the unit to not function. I called Hill & Co to come out prior to the last big freeze before Christmas 2022 and see if we could prevent the furnace from freezing again. The tech came out and wrapped the condensate line with heat tape and insulation. When the cold came, the furnace still froze up. I called and they sent another tech out. She identified that the first tech didn't install the heat tape properly so it wasn't working. This frustration was compounded by the fact that the first tech neglected to tell me the quoted price we agreed on did not include the mandatory service fee, so the price he charged me after the job was complete was higher than what I thought I was going to pay. It all felt very dishonest and frustrating. All of that said, the second tech who came out, she was very knowledgeable and helpful. And, the customer service rep I talked to at the Hill & Co was very apologetic and helped us get the situation resolved in a way that we both were happy. I was very impressed by both of them. I hope any interaction I have with Hill & Co in the future is more like that.

Oh my goodness, Crystal is simply a GIFT and the entire company seems helpful and supportive. They are dealing with overwhelming numbers, but they were forthright about the process, prices and even gave me some insight on how to deal with our hideous landlord. Yay for great humans! Even if we get someone out sooner, I'll definitely recommend and they'll be my first choice in the future!

We replaced two complete systems in our home. The entire process was very professional and detailed in the estimates and proposal. Our sales contact, Dale, was very knowledgeable and meticulous in the estimate inspection. Not only was his estimate very detailed and comprehensive, he identified a few install corrections from the previous installer that ultimately solved long-standing issues from our original systems. Our system replacements included conversion to natural gas and electrical panel modifications. Dale coordinated all of the required technicians and permits to complete the job within their stated timeframe, with little interference or disruption to us. And, upon the final quality inspection, we were given our rebate paperwork and warranty forms pre-filled with all required information, ready to drop in the mailbox. Hill & Company are truly a quality and customer service focused contractor that I would recommend to anyone for HVAC work.

Just wanted to publicly state that I won't be doing business with Hill and Company any longer. For the last 12 years, I have had a service contract with Hill and Company. I haven't had any problems before, but last week that changed. After my semi annual service on my furnace, I was told by the technician that I had a cracked heat exchanger and it would need to be replaced. (They showed me a picture of the cracked exchanger). They told me because of the crack my heater would blow carbon monoxide out into my house, so they cut the gas to my unit until it was fixed (I had not yet turned on my heat this year). The next morning a lady from Hill called and said the actual heat exchanger was under warranty, (and they had to order it). She also informed me it would be $950 labor to install it. Since that was a pretty substantial labor charge, I decided to be sure. I contacted another trusted HVAC technician (friend of the family), had him inspect my unit, and was told there was absolutely nothing wrong with it. He said for my own peace of mind I should get a carbon monoxide detector, but he turned on my gas, and I've been running my heat ever since. He also suggested getting a third opinion if it would make me feel better, which I did today.I got a referral from my builder to another trusted HVAC tech he uses. He also has confirmed there is nothing wrong with my heat exchanger. So, two against one, Hill and Company loses. They have certainly lost my business. It's good to know the kind of people you're dealing with these days! Beware!(This morning Hill and Company called and said their truck was in the way to install my part....and I told them I was NOT moving forward with the repair, and I requested they send me that picture they took of the cracked exchanger!). I'm sure it won't be dated, so it won't prove a thing, except that they lie!

We had them replace our AC and heater 18 months ago. they dented a panel during the install. it took over a year to get replaced. we never got an update from them. we had to call them each time to get an update. Then recently we had family smell gas around our heater cabinet. after testing it was coming from a connection point for the heather replaced 18 months ago. Their own tech said look like they did not get tight enough. he was to reseal all connection. we had to pay over $400 for their mistake after paying $12k for the original work. We thought they would have integrity in their work and not charge for their mistake. I would never recommend anyone use them.

If I could give negative stars I would . They kept going to there truck for a part. they stood out there for 5 to 10 minutes every time . Took seven hours to re-plumb the underneath of ONE sink. Remember this is all by the hour .The other they chipped the enamel . Tried to sell me a a bathroom faucet for 700+ dollars that on amazon was 79.99. This is after they broke the sink . I had to finish the job cause they could not even get the drain out .Then a over a year after this happened,I was looking at the card statement, low and behold their is a bill for over 100 dollars for services. They did not do a thing . They have not stepped foot in my home for well over a year . They never even finished the first job . This is fraud .So if you have been unforunate enough to have done "business" with them check your statements . And look for "services" from hill & co .

After a few hiccups at the beginning of our "friendship", the company dedicated itself to repairing the damage initially done as a result of a misdiagnosis. They refunded the amount I had paid for the visit, sent a senior technician along with a manager, adjusted the HVAC, and did not charge for the service.I can't give a higher rating at this point, because I have to wait a little longer to be sure that the service (done two weeks ago) will actually turn out to be well done. In the future, if all goes well, this assessment could be improved.For the moment, as a way to give them even a chance to redeem themselves, I might take advantage of their tune-up service (twice a year), which they said I can get for $144.I'll be back here to update this review.

Try getting your plumbing and HVAC done at a different place Dale the manager is very rude on the phone . Word to the wise if you want HVAC and plumbing done at a low cost you need to call the little man because if you call a big company like this they will be after your bank account they are very expensive

I have had maintenance contract w this company for years. At December 2021 heater maintenance the tech said a motor was out. I checked with two other companies and both told me there was nothing wrong with the motor. Beware!

They charged over $200 for a capacitor . I understand mark up but this can be purchased for $50 or two under. No discussion about the price of the part until it was installed.The fan was making a rattling noise after. The tech pretty much blew it off when my wife asked him about it.Now system is down again the next morning. I would have preferred to live with a rattle in my fan than call them back out. Maybe it will be a better experience. If so I will update.Since I posted this Scott from their company called me and made things ok.He provided some good customer service and took care of our issue.Thank Scott