Grouse Run Apartments

Very friendly. They went above and beyond. They were friendly, knowledgeable, and very willing to help. I would definitely recommend!

DO NOT LIVE HERE. They make you pay a high deposit to give you a roach infested apartment & charge you for damage the previous tenants left, even if it's included in the form you filled out at the beginning. They tell you they'll keep $100 to clean the carpets when you move out and charge you an extra $65 for giving them clean carpets. Also charge $65 for "damaged blinds" for a $10 blind from Walmart that has a small flaw while the others are in perfect condition. We had to deal with tenants leaving dog poop and trash in our breezeway and even a crew they hired to rebuild our back patio stole our girl and we were never given it back or even received an apology. How do you charge someone $100 for a "damaged door" for scratches on a painted door that you're just going to paint over again and separately charge $225 for "paint damage" when in reality all it's going to be is maybe some touch ups of what was missed the first time. Its the audacity for me of leaving them a spotless apartment ready to be moved into with minimal work that needs to be done for it to be ready that I could honestly do myself. I could have touched up that paint if I even knew what color I needed.

This is the most disgusting, ghetto place to live. For anyone that is considering Grouse Run, look elsewhere if at all possible. Do not be tempted by the move-in special like we were and be lured in with some assurance of a riff raff cleanup. My boyfriend and I moved in on the 29th of January (gearing up for me to be induced on the 2nd of February) and hardly got moved in when the bugs decided to throw us a welcome party. Along with the bugs, we had flooding from the dishwasher for DAYS despite maintenance coming in and installing a brand new unit. After countless calls and work orders to fix the leak that rolled into the bathroom and pest control to come spray, AFTER we were told someone came in before we came home from the hospital, a mouse graced us with its presence. On top of hearing the people that lived above us run marathons, talk on the phone, and urinate through the thin walls; this unit had supposedly "just had the finishing touches" put on it, but I beg to DIFFER. The snowball comes to a rolling halt when we came home one night and pulled up on someone parking in the assigned covered spot we have. We honked and he began to quickly back out and park in-between the car ports. My boyfriend was ready to ask why he continues to park in our spot when this man pulls a pistol from his car door and blatantly brandishes it before disappearing in the unit close to ours. We reported this incident to Ashley in the office who's bright idea of rectifying the situation was to go knock and see of this a was "an illegal tenant." The lack of empathy was apparent and completely ridiculous. We specifically asked questions in regards to crime, the community in itself and the people that occupied the surrounding units. If you are looking for a place right now in this horrible market, PLEASE don't settle for this unkept, dumpy, ghetto, nasty, bug riddled, mouse maze the management calls apartments. This review is going everywhere Grouse Run is listed so decent people looking for a decent living environment don't wast their time, money, and damn near lose their whole existence being here. ***Pictures of the mouse and bugs that were a constant issue***

ROACHES. ROACHES. ROACHES. Please if you have any control, do not live at the property Grouse Run. They moved me into a roach invested apartment, and it was not taken care of until 3 months later. The Office Staff is a joke, and very unprofessional. Don't expect any maintenance to be completed the proper way, because they hire unqualified maintenance faculty. When you move out they will charge you for anything they think of. Save yourself, spend the extra money, and find a better living environment.

Haley is the best worker you have she is a tremendous help ! I always have all of my questions answered every time I talk to her.

Bugs and dirty broken things all around the apartment as soon as we moved in. The vents and walls were so bad we started smelling weed come in from the neighbors house it got so bad it got into our daughters lungs . We were getting stalked by someone and the apartments never did anything about it! Very very bad apartments!

DO NOT LIVE HERE!!!! Nothing but problems and lies. Management does not care about you or keeping up their end of the lease. They will let you be completely miserable in unlivable conditions and charge you to leave.

Note this review was taken from my Google reviews. These incidents happened a few years ago but I've driven through several times and nothing has been fixed. If you all go to my Google reviews on grouse run you'll understand and pictures are posted. Horrible place to live. The property was in much better shape before the new management took over. They will try to show the model apartments so make sure to walk the property yourself. Your carpet will not be cleaned professionally when you move in. They use retail carpet cleaners but will take professional pricing out of your deductible when you move out. The manager Trish threatened to call the cops on me last summer because I insisted that my air conditioner be fix within two days in 90 plus degree weather. I explained to her that I was a disabled vet and on heat sensitive meds. She did not care and went on to tell me to send the request by certified letter. Move here only if you must but there are much better options within walking distance of Grouse Run. If the property was kept better as it was when I first moved in I would give this place four stars. However, as I stated before the management needs work. Also, lots of break ins take place here early mornings because the management refuses to keep lights in working condition (see pictures). Last, if you have children there are lots of unsafe areas on this property due to the managements refusal to fix and remove debris. The far north building caught fire over a year ago and has yet to be fixed or made safe so as to keep children out and safe.

Don't Live there because they don't take care of the property they air conditioner they don't fix it demands don't know how to fix anything they ran the carts run the go carts back-and-forth from the back and don't do nothing today My man went to the office and said our dogs in the bathroom they said are they service animals my man said yes then they said proceed to tell me I need to pay for one dog but they're both service animals live there for three years and never said nothing till today

Omg were to start? I gave them my deposit a month ago and when it was my move-in date I went up to the apartment and they were still painting and fixing the apartment on my move-in date so they wasted my time and gas running back-and-forth telling me it will be ready within an hour came back within the hour and the apartment was still not ready came back again in the apartment was still not ready they've been giving me the run around since day one and the only reason why I chose to live here is because I love the floor plan of the model that they showed me but once I went into the apartment that I was supposed to move in it was nothing like the model that they showed me and the ladies that were cleaning the apartment showed me pictures of what the apartment looked like before they cleaned it and was very nasty and still nasty after they paint it and wanted me to move into the trash ass apartments, if you are thinking about moving here please please please think twice it is a nasty community trash everywhere and very ghetto the office ladies aren't that professional and will give you the runaround and try to take your money for a nasty apartment. DONT MOVE HERE OR WASTE YOUR MONEY IM HOMELESS BECAUSE OF THEM!