Exotic Pets

Alright very honest review here. Long story short I've been shopping her for a while now as I only live a couple blocks away so it's convenient for me. I have over 13 exotics and was looking to buy a pretty large Exo-Terra tank for my new reptile I was going to get. I knew I was going to shop at Exotic Pets for this tank for one reason, and that reason is the rewards system. If you don't know the rewards are 5 points for every $1 spent and I had spend $230.10 on this tank for my new reptile. If you know basic math that is 1,150 points. Well they never credited me for these points. I called the next day and asked about it and the sweet lady on the phone said that she would get with the manager to apply the points onto your account. Well a couple days go by, still haven't received an email regarding the points so then I call again. The lady with the gray dyed hair that is the manager; she says told me that she apologizes and would work on it and give me a call the next day. Well I gave it 2 days and they never called me back (I managed many places so I understand we as people get busy), well I call and she answers and I asked her about it. She again apologized and said "sorry I was suppose to call you back" again I tell her it's fine and asked for the update. She told me that she got a hold of the owners as they are in KC opening a new store and that's the owners "went ahead and put $2.30 on your account because they think it seemed fair" and asked if that sounds okay to me. I stood there confused because it should've been $10 in rewards of more if it's 5 point for every dollar spent. I then explained that's to her and she said "oh that makes sense, let me get back with them. Two weeks goes by and I'm shopping again and STILL no points on my account. I again ask a cocky guy with the goatee (assuming a manager because I've already dealt with him overcharging me $30 for another purchase before for 3 red eye tree frogs) he said with an attitude "well it's 2 points for every dollar spend" and I pull up over $700 of receipts on my email saying at the bottom ITS 5 POINTS FOR EVERY DOLLAR. The guy then whispers under his breath "god the owners never tell us anything right around here" and wow that says a lot about the company and doing things right. It's been a long time whole month and still nothing from this. Also not to mention they have raised the prices up on everything in the store including feeders, hides, etc. if you look under the new price stickers you'll see the old prices. I truly recommend supporting more local exotic shops such as anything for a bug located in Moore or Cats Critters in Norman. I've been making the extra 20-45min commute to support them and their prices are cheaper and they have WAY more knowledge about their pets!

Great pet shop with plenty to choose from. Live feeders, inverts, aquatic, and more. They have living plants and decor as well as tanks, tools, and more. Please be sure to check live plants, as I got a Hindu Rope that had bugs.. I'm sure it was not their intention, they are a great shop with great staff.

Good overall experience! Staff was kind, the place was clean, and a wide assortment of creatures/products. However, be cautious when buying fish as they do not offer or have a return/exchange policy on premature dying fish like other shops! Be sure to ask about the quarantine process and make sure you are 100% taking home a healthy fish before purchasing :)

Great products if you know what you need to buy but i have only seen 2 employees who actually know more than two things about the animals/products they sell. I've been purchasing feeder insects from exotic pets since they opened, and while the staff was enthusiastic at first they have all become very dull quickly. They do not recognize customers and are usually too busy talking to each other to give you any information worth hearing. Make the extra 20 minute drive down to Anything For a Bug on I-240 and Penn, you'll find even better products and a much more welcoming staff!