Don's Floor Gallery

We used this company because they were the only installers for the specific flooring we wanted. The salesperson was responsive and helpful. The issue we had was in the flooring installation. They beat the heck out of our base moldings and left huge gaps in the corners where they didn't fit it back properly. A lot of unfinished Sheetrock now shows because their was carpet in some rooms before and they dropped the baseboards down. I feel like they should have suggested to keep boards at original level and use quarter molding. It took an extra day for them to finish because they didn't bring enough flooring and had to return the next day to finish. Also, AFTER the sale and installation the technicians informed us that they only remove toilets to install, they don't put them back "for insurance reasons" so we were literally left with a toilet in our garage and one in our tub. Also, they would not hook back up the washing machine. We had to pay a plumber for a Saturday after hours service to come out and put toilets in. Was I mad--heck yea!!! Am I still mad-absolutely!!! This is something you should DEFINITELY let your customers know prior to your installation. Ridiculous. We tried to reach the salesperson as soon as it happened but could not reach anyone to talk about our problem until after we had paid to get a plumber to come out. I. Their defense, we have not made any further attempts to talk to them. I give them 3 stars because the carpet layers did a wonderful job and I am pleased with their work. The flooring looks great -just don't look at my baseboards.

We used Don's to purchase our wood floors and the tile for a house we built 3 years ago and had a lot of problems getting them to do what they said they would do then. We recently had a small water leak in a shower that had nothing to do with the tile, but the plumber thought he might have to replace some tile to fix the leak, so we went back to Don's to order more tile. My wife asked if they could be returned and the salesperson, Gerald, said that we could return what we did not use, so we ordered the tile. As it turned out, the plumber did not need to replace any tile, so we took back the tile. That is when Gerald argued with my wife that he never said we could return in and the minimum order to return would be 4 boxes. We had ordered 3 boxes. Had he said the minimum order to return was 4 boxes, we would have ordered 4 boxes so that we had plenty in case of breakage and the extra I would have put in the attic to possible future use. Gerald said he would have to contact the store owner about this case and he would call her. He never called us. I went back to pick up the tile that she had left with him because he had made her so upset by the way he spoke to her that she did not want to go back to the store. I picked up the tile and told them that we would NEVER recommend them and that we will NEVER do business with them in the future. If you do business with them, first of all they are expensive, but, more importantly, you better get everything they said to you in writing. Obviously, Don's Floor Gallery in Edmond, OK does not keep their word when they tell you something!!

Don's floor gallery is THE BEST. The highest quality products and service. They are so kind, they think of every single detail you need for your home. They were able to get us scheduled so quickly, checked in often to make sure everything was going smoothly, and made sure we had all the information we needed to make decisions. I love supporting a local business and you cannot go wrong with Don and his employees. They are incredible.

I ordered some flooring and installation through Don's, they had done part of the house we are in before we bought last year. I paid my deposit with my debit card since I had the extra cash. I planned on using a credit card for the balance. The 1st issue we had was with the communication. Our rep, April, never communicated the start time for the installation. After a few calls a few days prior - I finally got a time, between 9 and 11 start time, finish in one day. The second issue we had was with the installation. On the day of, I called around 10:30 asking if the guy is still coming and they had no idea what I was talking about. They called me back around 11:30 and said he is on his way and should be there around noon. They sent me an invoice a couple days later, then texted me, and everything asking if I could pay that day. I told them no problem I would do so before the end of the day. I did call them later that day and gave them my credit card number to charge the balance. Now we get to the third issue, and an important one! BEWARE!!! They are not PCI compliant, meaning they keep full credit card numbers on file along with all the information necessary to charge your card again. They can be fined up to $250,000 for this. How do I know this? Because they charged my debit card, not my credit card. The receipt shows it was a manual transaction. This means they had to enter the entire card number, code on the back, exp date, etc. manually. They didn't even charge my cc. My fourth and last issue is that when I called to inquire about it they referred me to Jennifer (accounts payable?) and she confirmed they processed the refund which is still not showing up on my account yet, but I'll give it another day. However, she was rude and dismissive when I asked to talk to the manager and let him know that his employees are violating PCI compliant laws. (How do I know about PCI compliance? I do work as a Merchant Processor and ensure all my clients are PCI compliant.)We'll see if Don calls me back and what kind of character he has. Is he a man of integrity? Or not?