Crossland's A & A Rent-All & Sales

Terrible customer service and faulty equipment. Rented a lift for a week. Bounced and pulled all over the place towing it to location. Found out the tires were grossly overinflated and not meant to bear the weight of that equipment. This is a very unsafe situation and could cause a major accident if one of those tires blows during transport. Had the lift for a couple days and it starts running bad. It would shut down and not stay running. Called Crossland and was basically told I had to pay for a service call or tow the lift back myself to switch out for another. This is their bad equipment and apparently it's on me to get a replacement or pay for them to come to me. I was not offered extra time for all the time that was wasted nor was I offered anything else to compensate for this mess. I do not recommend renting equipment from this place!

We came to Crosslands to rent a large piece of construction equipment for some DIY landscaping. These were the guys another rental company suggested, since we needed the machine to be delivered. The good: It was a very quick and easy process. Called in the morning, got the tractor shortly after, used it for a day then had them pick it up the next day. Simple. The tractor worked great and did exactly what we needed it to do (it also made my husband giddy as a little boy to drive a construction vehicle around). The reason for -1 star: first, the payment. The guy helping us out had trouble with calculating what to charge us, taking into account our deductible. We later had to call and get them to process all of the deductible. Their customer service was awesome and quick to resolve. But if we wouldn't have caught that, would they have? I don't know. Second, the kid who dropped the tool off had some trouble with the trailer. It ended up damaging our driveway by knocking some concrete off. I can't really say anything negative about Crosslands with that, because we didn't report it. I was hoping the driver would let them know, but not a big deal. These little things, though, are why I gave them 4 stars.I would highly recommend if you are looking for construction equipment and need it delivered.