Council Place Apartments

I have live here at Council Place Apts. for approximately 6 months. I am a single Mother of two teenage boys. We have been very comfortable and happy with our new surroundings.We have really been impressed with how friendly the residents and staff have been we are extremely happy to be apart of this great community.

These are the worst apartments to live in!!!!!!!! My apartment flooded because the washer and dryer hose that was welded to the water pipe busted!!!! Tried to call maintenance for over 45 minutes and the phones just kept ringing! Finally called another case management apartment number and left a message on their line! Council Place maintenance called back in 5 minutes, then showed up in another 5 minutes to a total flooded out apartment! 2 days after all this happened and no call from the front office! Nobody called to say what the plan was for my apartment or was concerned that my family did not have a place to stay! I was then told they would reimburse me for 2 nights of my hotel expense in a week by Ryan in the front office! Fast forward 11 days later and no check! Lisa in the office was not concerned about the washer in my apartment, it took 7 days to fix it, meanwhile I had to rewash all the wet clothes in my apartment at a laundry mat!!!! Never rent from this place!!!!!!!!!!!!!!

I have never had so many problems in a complex in my life. Ever since we walked through the doors a couple months ago, it's been problem after problem. Our AC was leaking from our ceiling the day we moved in, our bathroom leaks from the ceiling every time someone showers upstairs, our AC only works properly in half our unit so we are burning up in the living room even though we're constantly having to pay a crap ton of money since our AC is consistently on, our fridge kept going warm every couple of days & we'd lose food because of it (they finally replaced it after we complained like 5 times), last but not least our apartment is infested with roaches. We have been told multiple times they are going to move us into a new unit but there is no telling when that will be. Honestly at this point we'd rather just break our lease. Also, just so it's clear everything I've written about, I have called maintenance for. Nothing genuinely helpful ever gets done.

I had to move out of here a few years ago due to repetitive flooding and mold. After being flooded every time it rained I reported black mold growing up my walls. They sent a cleaner over with a towel and some spray to wipe it off. I was on the bottom floor and the blamed it on the roof. My upstairs neighbor reported no leaks! Outside the stucco has huge holes right where the floods came from....yet they insisted it was the roof....so they reroofed it. It rained....it flooded! I pulled the manager out to the side of my apartment and showed her the holes in the stucco...suddenly she agrees! Plus she has them cut my walls open. Maintenance says it is "just mildew and not mold!" I hired an air quality company to bring in their equipment and test the air .....3000% above safe levels of mold! Needless to say I was out. They ended up paying for a month in a hotel plus replacement costs of furniture that had to be thrown out due to being unable to get the mold out. Also moving costs and new deposits, etc.