Comfort Works

I would give their technician Zack Morris 10 stars if possible. I called the company for service and they had someone at the house within 30 minutes. In less than an hour Zack identified the problem, explained it to me and had it fixed. Great response from company and customer service was fantastic.

DON'T DRINK the "GREEN" KOOLAID!!!!!!!!!!I have a top of the line ClimateMaster that was installed a few years ago. Paid a hefty price tag to be "green" $30k! The unit has mold inside and outside of it. A mold test was performed independently which I paid for, and the technician recommended replacing the unit because he couldn't say he would be sure he could clean it all out. I called several times over the years to have them come to do preventative maintenance on the unit and they were always too busy with other customers. Seems to me they install and then leave the customer to navigate how to get a qualified HVAC tech out to do simple preventative maintenance. According to them the mold is normal and it's my attic that is causing the issue. Seems strange to me if the attic was fine enough to install the unit then they are just blowing sun where the sun doesn't shine. They have been no help to me ever. And since I am outside of the 5 year installation warranty I am basically stuck with a contaminated unit and trying to figure out how to replace this worthless $30k unit. The amount of money I paid for this is equivalent to a new car I am completely and utterly stuck with picking up their pieces. So far I learned that with a foam insulated home I needed to have some components installed to help prevent too much moisture from accumulating. Personally I think these units have a manufacturing defect. Why on earth would I want to fork out more money to supplement geothermal. Insurance won't cover this, and the installers won't have anything more to do with it, so I am up creek without a paddle. No more am I drinking the "green" koolaid I am going back to traditional and taking a second mortgage out to help pay for this. Run for the hills from this company because all they will do is leave you in the dust.

WORST PURCHASE WE HAVE EVER MADE! First of all, I want to share this little tidbit of information from Comfortworks' website, because, unfortunately, we did not learn about it until it was too late--"100% Satisfaction Guaranteed! If for any reason you, the original purchaser, are not satisfied with your ClimateMaster Geothermal Heating & Cooling System, we will repair the problem to your satisfaction or remove the ClimateMaster products and refund the purchase price, subject to Conditions and Limitations. This guarantee will remain in effect for one year after the original installation date." HOPEFULLY IT WILL HELP SOMEONE ELSE!Installation of our geothermal system was completed on 08.10.16 and we had our first system error on 08.13.16. Since that time, we have had issue after issue and it has never run correctly. We have had 27 documented service calls (19 of those within the first year) and countless phone calls. At first, Comfortworks was quick to come out for service calls to try to fix the various problems. As it became apparent that it was a bigger issue, they started deflecting everything to ClimateMaster and communication has been sporadic. In June 2017, we voiced our concern to Chris Ellis, Vice President Comfortworks, that we were approaching our one year anniversary. Comfortworks assured us that we were backed by a 10 year ClimateMaster warranty. (There was no mention of the 100% Satisfaction Guarantee that is at the bottom of one of their web pages and it is not mentioned in their quote or contract agreement). Comfortworks stated that they were working with ClimateMaster to get our unit repaired/replaced. When the representatives from ClimateMaster and Comfortworks were on-site to troubleshoot, they assured us that they would take care of the issue and get things resolved. However, once back at the office, phone calls and texts went unanswered. Fall 2018, ClimateMaster dismissed our claims and said that they were not going to do anything else to resolve our issue. In December 2018, a Comfortworks senior technician was on a service call, at another location, and observed the same type of failure. In his words, "Everything was running along nicely, then suddenly the blower stops and very quickly turns back on and ramped up. It is the same system as yours and manufactured around the same time." Comfortworks admitted that this was in fact happening. When Comfortworks contacted ClimateMaster about this, they finally agreed to replace our air handler and a control board; but, they are requiring us to sign a "Settlement and Confidentiality Agreement, and Release" before they will perform the warranty work. We refuse to sign the agreement due to the fact, that the warranty does not state that there will be additional terms added in order for the warranty work to be performed and we refuse to limit our rights as a consumer. After this ultimatum from ClimateMaster, Comfortworks has not contacted us nor attempted any resolution or refund for our problematic system. As the contracting installer, Chris Ellis, VP of Comfortworks, should have made this right instead of deflecting everything to ClimateMaster.

When we decided to replace the gas floor furnaces window a/c units in our 80+ year old home with a geothermal system, we got quotes from three different companies in the area. Because the home had to be retrofitted with ductwork, this was more than your average HVAC installation. We went with Comfortworks because Chris gave us a definite price. The other two indicated the cost could go up depending on how much ground water had to be removed & other possible extra expenses. The entire job took about two weeks, which included having vents installed in the floors, ductwork installed in the crawlspace under the house, installing the Climate Master system inside the house, and installing a new electric hot water heater that ties in to the geothermal system. The installers arrived on time and kept me informed of any delays or issues that cropped up. The cost was reasonable given the amount of work that had to be done and we're extremely happy with end result.