Cellar Wine & Spirits

Absolutely far and away the best liquor store in Norman. The staff is great. The liquor is good and cheap. What more do you want?

Long story short: Spirit Shop is cheaper and has a larger selection of refrigerated beers.I've been shopping at the Cellar for several years now and today was probably my last day going here. My father-in-law (50), brother-in-law (24), and I (29) went in to get some beer. My brother in law forgot his ID, but he wasn't purchasing anything. My father in law and I went up to the counter with our IDs. My father in law purchased his 6-pack and I was in the process of buying mine when we were told that they also needed my brother's ID. I'm not complaining about any applicable laws that we weren't aware of. What was completely unacceptable however was the way the situation was handled and how we were treated by the woman working tonight. She was incredibly rude, unprofessional, and condescending. She said that it's illegal for my brother to touch the alcohol (when it's not, he's of age, the only thing wrong was that he didn't have his ID). Like I said, I understand that they're just doing their job and protecting their business from liability. However, this woman is going to drive business away at this rate. She obviously was on some sort of power struggle trying to establish her authority and show who's in charge). I even stayed there while she tried to stare me down and told her (and the rest of the staff there) that I understand it's a tense situation, but that's not the way to handle it. Complete lack of adequate respect and customer service, at that. Went to Spirit Shop afterwards and they have a much larger selection of refrigerated beers. Although it won't much matter to the Cellar, I'll be going there from now on. Karen post over.

Big liquor store; I'm a bourbon drinker and the selection is typical of what you'd find elsewhere. Anything allocated is going to be more than secondary prices. Disappointing coming from a larger store who you know gets a good amount of allocated whiskey. It's their store so they can obviously choose their prices, but in my opinion it's shameful to ask for more than secondary. Sure a little of msrp is fine, but double or triple secondary. C'mon. Don't be so greedy.

Great store lots of options staff is always friendly and helpful- the store is clean

So this place sold me soured wine and would not make it right. I am out $44 and will never shop there any more. The manager basically argued with me and said there wasn't anything wrong with the color or flavor after sampling it. I don't understand how the Cellar can just take my money, provide tainted wine which I had to take back to them, hear that I am wrong about the crap wine, and deny my request for a refund. Wine does go bad in storage. This Saturday manager has no clue about wine. She totally lost me as a customer. Cellar Wine SUCKS in my opinion.

ALL SALES FINAL!! I've been a loyal customer for 4 years, one tried to return ONE bad bottle purchased a week earlier. THEY DON'T honor defective wine, BUY AT YOUR OWN RISK. Store Management does not stand by their products.

If I could give zero stars, I would. Customer service was absolutely awful. My friend and I walked around looking for Zing-Zang. We found it and went straight to the counter to checkout. Once up there they asked for both our ID's my friend had left hers in the car. We were purchasing something nonalcoholic so she asked if it was necessary she go grab it the cashier was adamant she needed her ID. She went out to grab it and while she was out the cashier made me stand there and wait for her to return. While waiting for her, the cashier questioned me continuously if she truly had her ID. Once she returned (with her ID! ) they were extremely rude and laughed at us. We will not be returning.

Went in NYE to pick up supplies. At the checkout counter with a 12pack shiner and a bottle of sparkling. It's my turn, I grab the shiner by 1 handle and it breaks and falls, busting some bottles. I profusely say I'm sorry, no responds from anyone. They go get cleaning stuff, again saying sorry, and again none of them saying anything to me, they just keep looking at me. So I go grab another 12pack and move to a counter with someone there, and that's when I told I will be charged for the beer that broke. Those are the only words that was said to me. I didn't even get a chance to at least grab the beer that wasn't broken and I still had to pay. So here's to a 40$ bottle of sparkling that isn't worth it. I understand it was NYE, but there wasn't a line a people waiting on me and that situation, thankfully.

Terrible experience at this place. Basically accused me of trying to buy alcohol for under age nephew who was with me.

Guess I should have read the reviews before shopping here. I have a very nice collection of tequila and have enjoyed coming here over the past four years to find bottles I can't find at home. No more. Bought a nice bottle of tequila on Friday for my daughter's graduation from OU. When we went to open it Saturday night the cork broke as I was pulling it out and then disintegrated into the bottle, leaving floating pieces of cork in the bottle. When I came to exchange the bottle I was told no returns or exchanges. Apparently customer service is not important at Cellar Wine and Spirits in Norman. Was further told that they would let the distributor know and would take the last bottles off the shelf. That's great for them but doesn't help a customer. I can understand if I just didn't like the tequila and they said "too bad". However, with the cork being defective and making it undrinkable, though no fault of my own, good customer service would have worked with the customer to make things right. The clerk who helped was apologetic but either the manager or the owner (not sure which) refused to take care of a customer. BUYER BEWARE!!