Carpet & Floor World

Just want to warn the public !! About a year ago my 80 year old mother and myself went to Floor World on East Reno. This was the only place my mother wanted to do business because she had bought carpet for her house years ago and they had "done such a good job". So in November 2012 we enter Floor World and met Jerred Kelso. He seemed nice - very helpful young man. It was a Friday, we picked out what my mother wanted. Then it came to the paperwork. Mr Kelso offers to come by moms house to get measurements and set things up for installation. All sounds legit huh ?? He was there Saturday afternoon and measurements taken. Monday he calls my mother and said they would be out the following week. Long story short . . . Jerred Kelso and his "girlfriend" start installing the tile after work hours over the next two nights. Now here is a man we just met at my mothers house at 10pm at night. I am sure of this because Mr Kelso asked my mother if she could call a family member to come over and help move the China cabinet. He promised and charged mom to "seal" the grout. End of the story . . . Jerred Kelso did NOT finish the job. He did NOT seal the grout - left a 1 1/2 inch gab under the garage door -did NOT replace baseboards. Now today less than a year later mothers tile looks 10 years old. Now I am not sure this is how Floor World conducts business but I do know that my family will NEVER use this company again and we will be sure to share out nightmare staring Jerred Kelso with the public. - Ms. Robinson