The Cold handle in my shower was leaking and could continuously spin, called the people and had it fixed quick.Is prolly a minor fix but did it quick replaced it with a good new one and been fine ever since.

Very poor customer service! We had a problem with water coming out on our living room carpet. I called our HVAC company and they sent a technician right out. The HVAC tech told me it was not an HVAC problem, it was a plumbing problem. My central drain was clogged. I called Rucker Mechanical on 4/26/2019. I had to wait until their tech Jonathan came out on 5/2/2019. When Jonathan came out, he looked in the HVAC closet and said it was an HVAC problem. I told him that our HVAC company had already been out and said it was a plumbing problem with a clogged central line. He asked if we had a central clean-out valve. I told him I didn't think so, as that would have probably come up in the past. He went outside and looked and found none. He then flushed both of my toilets, ran water in my sinks, shower and tub and said he could not find the problem. He did not check the washing machine! Neither did he even lift the tape up and look into the drain of the HVAC closet. He didn't want to do any work! But he charged me $118 for nothing! Do not use this company! I called Rucker again on 5/11/2019 as the water was getting really bad on the living room carpet. They sent Ryan to check the problem. Ryan was at our house quite a while and checked everything! He had me run a load of laundry and when it started to drain, he found the problem. He told me as it was Saturday, I would have to pay a large overtime charge. If I could wait until Monday, he would come back and take care of the problem. He said he would try to get the previous $118 fee deducted from my cost. Ryan didn't charge me for the visit on Saturday. Well, Monday morning comes and my husband calls to see when Rucker is coming to our house. They are not! They do not feel responsible for anything! Don't use this company! They are frauds!

Called them out because my A/C was blowing hot air. They arrived very quickly, evaluated my system and said it needed some freon added.I did have an issue with the technician and felt like he was trying to pressure me into buying an expensive system when I didn't need one. He was very persistent having not even looked at my system. I didn't write a bad review on them at the time and instead decided to just not use this company again because there are many to choose from.Two years later I mentioned this fact to someone and the owner of Advent heard I had had an issue and he contacted me directly to get the details. He was extremely concerned and explained that he did have a problem employee at the time who was now no longer with the company and he did everything in his power to ensure I was a happy customer. TWO YEARS later, the owner took my complaint personally and cared enough to do whatever it took to fix it. I can say for a fact that the owner cares about his customers and his honesty and integrity cannot be impeached. He's an honest man who runs an honest business and he puts his customers' satisfaction even before company profits.I know I can trust this company with my HVAC and plumbing needs. I am fully confident that Advent does great work at the fairest price possible and they put their customers first.