Bob Howard Hyundai

Had some business to do here and Austin was super helpful and knowledgeable. The service team were also friendly. Jimmy at the front desk was friendly and helpful as well. Thank you all! -Oklahoma Rose Notary Erin DiPiano

Victoria hands down the best salesperson in the business. She was very helpful and persistent in getting me into a new car. Thanks for all your hard work, see you in 8 months

This review is for the service center. I've visited twice now, in December 2022 and May 2023. Overall, frustrating and misleading experiences both times.My first visit I purposely scheduled in the afternoon because their website says you get a 10% off discount. I confirmed this on the phone when I scheduled the appointment as well. I brought my car in, the check in process was easy, and they got a complimentary Lyft to bring me home. I then get a text with a link to approve any extra recommended services from looking at my car. It was pretty intuitive, and I appreciated it. However, I noticed that the total estimate was less than what was on the website. I thought it was odd but wasn't going to complain. They text me that my car is ready and get another Lyft to pick me up. I show up and am faced with a larger bill than what was on the website and definitely larger than what was on the recommended service total. I know that car maintenance is expensive and worth it, but it's still traumatizing to have to drop a ton of money that you had been lulled into believing would be discounted. Oh also, the 10% discount did not seem to be there either. I don't even remember if I asked about it because I was in such shock at the total. I paid it because whatever. I get in my car, and the check engine light is on... I literally turn off my car and go back inside, ready to have a panic attack. They readily take it back in and confirm that they just hadn't plugged something back in and that it was triggering a sensor. They then offered to take my car to fill up the gas tank as an apology which I accepted while on the verge of tears. I stand in the waiting room for what feels like 30 minutes waiting for my car to come back so that I can go mourn the balance of my savings account.When I was standing at the check out window, I saw a sign that said to email the manager if you weren't completely satisfied with your visit. I took a picture, and the next day I decided to email, particularly about the pricing situation. The manager Eric followed up with calls and emails within a day, telling me that I had caught a true accounting error between their systems, and that yes I had not been given the 10% off for the afternoon service. We agreed that I would get $100 off the next time I came in-- to keep me as a customer and to not have to go through the refund process (I guess). I saved the email, and he said it would be written in a notebook by the register LOL.Fast forward to the other day where my car started making an odd enough noise that I convinced myself I had to get in immediately since my car was past due anyway. I am grateful that when I called at 7:05am on Tuesday that I was able to get it in immediately for 7:30am. However, on the phone I brought up the promised $100 off to be informed that Eric the manager no longer worked there and that they probably couldn't honor it "but could look in the system." .................. I'm so goofy I should not have taken my car in, but I was desperate and had hope that I would get the discount that was not given to me five months before.Again, check in was easy. I got it in early enough that I just waited in the waiting room for an hour. It is old and grody with peeling chairs, but I think I overheard that they're currently building a new facility? Once again, the recommended extra services text came through, and the prices were lower than they should have been, giving me hope once again. Marley was helpful with looking up my services from last time so that I didn't approve an unneeded and very expensive extra service. She came and got me once my car was ready, and lo and behold, I have no discounts, and it's the full price on the bill. Again, I pay it whatever. I had hoped the system would have been fixed, but apparently not.The work itself on my car has seemed good to my mid-twenties girl self who is not too knowledgeable about cars. I do the Hyundai recommended service packages, so they should be pretty appropriate and unexciting. However, both times they have fully neglected to refill my wiper fluid which is so frustrating. I pay them Hundreds of dollars, and they can't be bothered to pour some liquid that costs $5 a jug into my car...........It's highly unlikely that I'll be back unless I get desperate. The Hyundai dealer in Norman gives a 10% student discount last time I checked.15 June 2023 update: the manager never replied to my email.

First time here after a recent move.Gf brought her 22 Elantra in for an oil change.Mechanic left his VCI plugged in And it continued to beep as we left until I unplugged it.My tire pressure wasn't set, One tire was at 42,one at 39,one at 37,and one at 35. I then had to go back in to get my oil change reminder sticker that they also didn't include.As well as my service interval not being reset. If I knew they'd forget everything I would've saved the money and did it myself. I've been to plenty of places that have not forgotten such basic things .Will look for different dealerships for my future service.

Ashley is the absolute best! Any time I come here I am treated like family. I have brought ALL OF MY CARS HERE 10\10

My daughter in law came in yesterday to your service department because her air conditioner wasn't working. She pulled into the parking lot and got out with her two small children. The employee from the service department jumped on her about not pulling into the bay. He said, I'll do it this time since it seems like you have your hands full. Then he proceeded to tell her that to even run a diagnostic she would have to leave her car there for three days because they were so backed up. She said I have small children and I can't be without a car for that long. He replied, sounds like your problem then walked off. She had two crying children and deserved a little compassion. Went to a dealer in Midwest city and was taken care of in a day. Bob Howard, DO BETTER!!

A few quotes (lies) from the service department that has had my car for 36 days and really 41 if you count the 5 days they gave it back when it was still broken:"The extended warranty was through the finance department (at BH Hyundai). They have nothing to do with us (BH Service department).""You owe the difference between what the warranty pays and what we charge.""Hyundai America has to approve your replacement engine before we can give you a loaner car." Hyundai America: "Loaner car policies are set by each dealership.""Our records only go back five years." "I'll call you back.""It's normal for a car to burn a quart of oil every 1000 miles."Truth: I wish I could give BH Hyundai negative stats.Stay tuned, I'm sure the saga will continue.

Feb 28th I purchased a cash vehicle from Bob Howard. I was told it takes up to 60 days to receive my title. I checked in a couple times within the 60 day window and was given different status each time. They had to re-issue another temp tag so I could legally drive until my title came in. When 60 days came and went, I was told that BHH would pay any fines if I send a receipt. Nearly 4 months into the title saga and still hadn't received a title, and was issued yet another temp tag. When i went to the dealership to ask if I could return the car,I told them that I had sunk lots of money into it and would need to recoup both parts and labor. They agreed to buy the car back and they would reimburse me for parts. I fixed the car in good faith that I'd retain ownership and told them that I'd probably take the labor to smallClaims. I waited an additional 2 weeks and said I'd like to drop it off and get my money back. Then they said, no we won't cause you threatened legal action...... but then called back and said they would only refund the money I paid to purchase. So I lost ~$900.00 plus all labor on a car that they knew had a lost title, not to mention reissuing two temp tags after the 60 day period. The car was as-is but was never told of the title issues. Had I have known that I would have never purchased the car. I will never recommend this dealership and hope they do not do this to other customers. They are frauds.

Bob Howard where do I start, okay so rob sold me a car telling me it'll be covered for some years it should last me for long long time. Then the financing agent Chris had made my interest skyrocket the car was worth 30,000 with 33,600 miles on it but ended up making my interest 37,000 just as much as the miles do not let me put Chris on blast neither. Anyways I'm about 96,000 miles in to my car had it for two years motor goes out ohh since it's used I should got the extended warranty because the motor would be covered. So 7,000 dollars into the car when I'm already paying 600 a month for it and got the price down to 27,000 and I tried trade it in and they couldn't don't know why? Because at the end of the day yall sold me this dumb ass car. 0 out of 10 do not recommend them, very unprofessional. they don't know wtf they are talking about. Even when I reached out to them about my motor they were shitty asf'

Service team is really friendly and helpful. Respectful of property and kept my vehicle clean.