Bernina of Oklahoma City

I love this shop. I do not own a Bernina machine, and while I love the machine I own, I hate the local dealer for my machine, so I come in to Bernina from time to time to restock on stabilizers and thread and see what patterns they have available. Despite the fact that I am not spending a TON of money on a fancy new machine I am treated as well when I spend $50 as I believe I would be spending $50,000 with them. Everyone is friendly, professional and answers any silly questions I have. If you want fantastic customer service this is the best sewing machine dealer in the OKC area to get that.

I drive past another Bernina dealer to come to this shop for service, for assistance, to pick up new feet and accessories. They are always courteous, patient, and knowledgeable.

This business is beyond Bernina's expectations. Speaking from first hand experience. If you need or want a quality sewing machine this is the place to go. They are and always have been committed to customer service. John will treat you like a human being and not a dollar sign. If you haven't visited this store you need to. Alot has been lost over the years in customer service, but this business has made their name and brand on service to everyone. Their technical department is top notch and everyone that works here is committed to the highest quality performance. I reccommend this business with a 10 out of 10 and a 2 thumbs up.

I bought what they claimed was a demo machine a few years ago. It was "brand new" despite being used for demonstration at a quilting show. It was a rainy Monday evening about 30 minutes before they closed, and as one woman was showing me the machine, another woman was closing the store and giving me dirty looks as she was covering up the machines. In hindsight I should have gotten up and left, but she had me convinced that this machine was great, and when I went to pay for it and use the discount that applied, they applied it after taxes. Now nowhere in history have I ever seen a discount applied after taxes, but the rude fat woman who gave me dirty looks insisted this is how it worked and they had a legal right to do that. It was really too late to cancel the sale after I noticed it.When I went to the class to learn how to use the machine, I noticed lint in the bobbin casing letting me know in fact it had never been cleaned or reconditioned for sale and was not "like new." The class turned out to be nothing more then a sales pitch for accessories, also overpriced.These machines are overrated, overpriced, and basically they don't really like male clients, at least the fat rude woman didn't at this dealer. They don't follow common retail standards.I moved away for a while, came back and was informed that the warranty was void because I didn't have it cleaned in the years that I had left when it was in storage. There is a slipped stitch on the zigzag function occasionally, even in the beginning, and I wanted it fixed. They wouldn't let me come into their store without a face muzzle in 2021, which is discrimination and illegal. I told them to screw off and that I would never purchase anything from them ever again. I didn't see the fat rude woman, I think her name was Uddie. Maybe she died, good riddance. Wish I had never walked into that place. If you're going to buy a Bernina, go to another dealer, especially if you're a man. They don't like men in their space. So much for "equality."