Natalie ..
Jun 14, 2019
ABSOLUTELY DO NOT USE THIS COMPANYThis company takes shady to a new level. They worked on our Renai tankless hot water tank that was still under warranty. They worked on it left it disassembled and the following day called to quote us a new system for $4,800. We had a second company come look at it who is actually certified to install and work on Renai products and they discovered Terry's butchered the warranty parts they had installed so badly the system was unfixable. They got the Renai Rep involved who is now assisting us dealing with Terry's. Terry's repairmen were negligent to the point that they left our system leaking natural gas for the last week. Bob is the manager we talked with who has failed to return our calls. We are in the process of turning this over to our attorney.
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