Battison Honda

This is a rant.On Jan. 16 at 10am I had an appointment at Battison Honda in OKC for a recall notice on my 2020 Honda Ridgeline. I was told it would take 3 hours. I dropped my truck off and was told that I would receive a text when it was ready to be picked up. My sister met me there and we did some retail therapy and ate lunch. She returned me to the dealership at 1:30pm. I thought that the repair would be done and someone dropped the ball on the text. I went to the service desk and waited while one guy was on his computer and eating. Finally he asked what he could help me with. I explained to him and he did something on his his computer and called someone named Leo on the overhead system. Leo didn't respond and was called again after a few minutes. When he came I explained again that I was there to pick up my truck that was supposed to be done by 1pm. He asked me if I had an appointment and what time I dropped off me vehicle. I repeated my story. Leo said let me go check. I waited and waited. When he finally came back, he said, "they haven't started in it yet." If you know me then you know I have no patience with ignorance. I lost my temper and informed Leo once again that I had an appointment at 10, it was supposed to take 3 hours, and it's now almost 2pm. He said, "I'm sorry, but we are just really busy today." Wrong answer. I told Leo that I called bullshxx and since I had an appointment I should have been serviced before anyone just driving in off the street for whatever reason. He apparently could tell by then that this old woman was about to go postal. He said, "let me go check" and hightailed it out if the office. He came back after about 10 minutes and told me that my vehicle had now been moved to the front of the line for service. I held my tongue but he looked frightened. About an hour and a half later my vehicle was ready. I was and am still mad and I want to spread my story far and wide. They say word of mouth is the best advertisement. This is mine, DO NOT GO TO BATTISON HONDA!!They have stupid commercials on tv and that should have been my first clue that their service and mentality would match.Rant over.

Such a shame that they are not only WAY OVER PRICED but they never follow up on all calls. I was interested in purchasing a new car and they do not return phone calls. Do not take inquiries serious I liked so much better when it was Steve Bailey Honda!

I'm so sorry I couldn't take Battison and service manager Kevin Johnson with me when I moved to Mississippi! Omg I miss the peace of knowing what I need done is being completed properly and nothing added etc! I might go back to Oklahoma City when I need z as new Honda to have Kevin do a once over! I always felt valued and taken care of!

Do not buy from here! I've give the a 0 if it was an option. They sold us a car in July that had issues that they should have caught with their "116 point inspection" that they brag about to sell you a car. Not only did we pay too much due to supply chain issues, BUT they sold us a car with a bad radiator TOP support tie bar. If you don't know what that is, its a part that holds the radiator in place and costs about $1300 with all the labor involved to replace. The reason they should have caught this is it causes the hood of the car to not close properly. We noticed that right away, but me not being a mechanic just figured I have to close the hood with more force to keep it shut. We even took the car back and showed them. This is a road hazard. DO NOT buy from this dealership!!!11/2/21 update: I thought they would do the right thing and pay for this as it was clearly an improper repair that they missed. Subsequently, I would have revised this review to be more positive. But no. All anyone has to do is read about the Lemon laws and it's clear they broke it. Now I'm on the hook. I will never buy from them again and will tell my friends about this experience. You may end up seeing me on a consumer advocate story on the news!

I'll be honest and admit that I was absolutely dreading a visit to Battison. They don't exactly have the best reviews, which while not uncommon with car dealers, still wasn't ideal.I had no choice though. Of course my little Honda has a special battery. Of course AAA doesn't carry it on their trucks. And of course, Battison is the closest dealer and oh yeah, I can't turn my car off.Reception is a bit confusing. Most other dealers I've been to greet you at your car. With a car that would definitely die as soon as I turned it off, I waited but wasn't greeted and eventually had to turn the car off and go inside.However, the staff was super helpful. My service advisor was polite and wore a mask. I had no appointment, but they were able to squeeze me in. I was in and out in about 2 hours, which I felt was appropriate for no appointment. They also did not overcharge me for the battery, which I had anticipated. No upselling either, which I hate, so that was nice.All the employees were wearing masks that I saw, and only one customer did not have a mask on. Some of the employees didn't have their masks covering their noses which...sigh...but I'll take a mask covering their mouth over nothing at this point. They also didn't wipe tables down after people, but they were spaced out, had signs, etc. I can't fault a company that is making an effort, especially when so many others have chosen to ignore the whole global pandemic thing.Note, I had zero interaction with the sales side, so I can't speak to that experience.

My review goes out to Kevin in the Service Department. He really does go above and beyond when it comes to his people. I have since tranced in my Honda for another make from another dealership. I still bring my car into Battison to get serviced just because of Kevin's persona alone. He truly knows how to make you feel special! I will continue to keep bringing my car here!

Hiya! This is my SECOND review, as my first was swept under the rug. I went to Battison for my usual oil change. I also wanted the inspection of my vehicle done just to make sure things were in good shape. She had begun to sputter slightly so I'd hoped for insight. according to the paperwork received they did a battery test and it came out good. According to everything my car was in great shape. They got their $80+ dollars and I went on my way. Having had paid for their opinion and care on my vehicle I assumed she may need spark plugs or other fluid changes that I didn't want to do at the dealership. I went to auto zone and bought spark plugs. On the off chance it was a battery issue they offered to test it for free. Shocking, my battery was the problem. It was never properly tested at the dealership and I can't trust a single thing they tell me. Very disappointed in the outcome and hesitant to trust a word they say. Dealership previously attempted to reach out. I called back left a message they never returned it. Your move battison.Hiya! This is my SECOND review, as my first was swept under the rug. I went to Battison for my usual oil change. I also wanted the inspection of my vehicle done just to make sure things were in good shape. She had begun to sputter slightly so I'd hoped for insight. according to the paperwork received they did a battery test and it came out good. According to everything my car was in great shape. They got their $80+ dollars and I went on my way. Having had paid for their opinion and care on my vehicle I assumed she may need spark plugs or other fluid changes that I didn't want to do at the dealership. I went to auto zone and bought spark plugs. On the off chance it was a battery issue they offered to test it for free. Shocking, my battery was the problem. It was never properly tested at the dealership and I can't trust a single thing they tell me. Very disappointed in the outcome and hesitant to trust a word they say. Dealership previously attempted to reach out. I called back left a message they never returned it. Your move battison.

My car broke down. It was towed to this dealership to be fixed. When it was dropped off, Artie, the owner of this dealership (the man that is on all the Battsion Honda Commercials) went running outside screaming saying, "Get this shit off my property! We do not fix those pieces of shit!" My car is a Fiat. Before the person towing the car had the time to move my car, Artie called the police. A swarm of police officers came and ordered the man towing my car to leave the premises. Artie the owner of Battison Honda show absolutely zero respect or professional in this situation. I understand not being able to work on my car. But to greet someone by running out of the office screaming and cussing and then calling the police before we even had time to move? Unacceptable. **This happened in 2022 BUT it is an unforgettable and unforgivable event.

This is not a good dealership, I bought a 2012 ram they said nothing was wrong with it, little did I know they sold it to me with a cracked head gasket... after a lot of money in repairs they finally decided to let me get a replacement. Then took 5 months to get me a new vehicle, so I was driving around a loaner car. Horrible communication, over priced vehicles and bad customer service. I would take me business else where.

I feel like I've been cheated.I called Battison Honda last week and scheduled a diagnostic check. The person on the phone told me that it would cost $139. It's been a while since I went to Battison, but the last time I was there was to have my battery replaced. I've used them on several occasions in the past, I've always gotten a diagnostic, a printout, a fair estimate, and a free car wash as well. I happen to be a nursing student right now, so my budget is tight. When I drove up, I told the man handling my service that I was worried about the suspension, the cruise control isn't working, and that the engine seem to be running rough. The man said OK we'll get you taken care of. What he didn't tell me was that they would charge me $139 for each of the three problems I had a question about. If he had told me that right then, I would've left because I don't have a lot of money to throw around at the moment. No, he waited until it was time for me to pay and then informed me, I owed him $417! When I asked him why he was charging me so much, he said something like, that's not so bad, they are in the process of raising all the prices. So I lost 3.5 hours of my time and $417 to find out that my engine is bad, my cruise control doesn't work and that the struts on my car need to be replaced to the tune of $7000, which is more than my car is worth. Oh, by the way, the car wash is broken, and management doesn't want to fix it because they want to do something different. I always thought that when it was time to buy an new car, I would go to Battison. I've changed my mind, if they cheat people by omission in the service area, what on earth would happen if I bought a car from them? What important information would they leave out?