Backwoods Plumbing Sewer & Drain Cleaning Specialists

I have never, ever felt the need to write an on-line review, but here is my first one. I was taken advantage by Backwoods Plumbing, which is completely my own fault. Unfortunately, I cannot recommend them. I needed plumbing work done under my house. After the fact, I found out they had charged me about one and a half to double what other companies would have charged for the same work. I questioned them about the cost, and could not get a good reason for the price discrepancy. My bad for not doing my homework. Against my better judgment, because they had promised me a discount on future services, I called Backwoods recently when the flushing system on my toilet went bad. They sent someone out, he messed with the toilet handle, flushed it a couple of times, charged me, said it was all good. Toilet stopped flushing again. Sent same guy back out. Same thing, he thought it was working, it wasn't. Contacted Backwoods again. They completely raged on me in a text message. Wow - can you say "completely unprofessional." I replied as kindly as I could, understanding that they are busy, etc., so can they please schedule me when they get the time. They said he would. Never contacted me, I contacted them again, said they would get to me in the next week. Never did. Texted them again. Never heard back, and still haven't. All I can say is - do your homework, and I hope you have better luck with Backwoods Plumbing then I did.

Leaving for work, I noticed my whole yard and driveway was flooded; our well had sprung a leak and needed immediate repair. I called at least 5 plumbing businesses and Shelby with Backwoods Plumbing was the only person to get back to me. Shelby and his crew were able to come out to our house that very day. In a timely manner, they located the issue (tree root had grown through pipe) and repaired it quickly. Thankfully we were up an running with water that same day. Issues like this are often stressful and Shelby kept me briefed to every step of the repair and estimated costs. I cannot recommend Shelby and his crew enough. If you are looking for timely and professional service, Backwoods Plumbing is the obvious choice.

Bryce was very professional and was able to do my job very soon. I paid another company for an estimate, but I couldn't get them to do it. That wasted a couple of weeks. Backwoods did the job that was paid for, but no more. It took a few more days because of the inspector, but that wasn't his fault. He stressed beforehand that they don't do any landscaping, which meant they don't put anything back the way they found it. I understand having a strip of mud across my back yard. I also have a couple of plastic pipes sticking up around 8" high which are a trip hazard. Sadly, one of the original stopped up places, the toilet, is starting to make that gurgling noise that comes before it has to be snaked, and the bathroom sink has never been unclogged, so I don't use it. My biggest problem with Backwoods (my fault for not getting another estimate) is that it cost $10,000. Bryce did tell me that if pipes had to be replaced under the house it would cost around $25,000.

"Not good" is an understatement! first off, when "nate" Nathan Mason came to my home he did not complete the repair on my humidifier line. it was leaking. The day of the repair he "recommended" I use his own company to "replace my wet drywall before mold" I did so! and he did not complete that repair either! And left a big hole in the ceiling. he also tried and fixed a drain the written invoice, which I have a copy stated he charged me 100 dollars for a job he was not authorized to do! As the plumber, Shelby, did not give him permission. and that DOES have to do with Backwoods Plumbing! Because Nathan Mason works for Backwoods plumbing as well as TBR handyman Service(DO NOT USE THEM!!!!) Partaining now to the BW company. Then the drain leaked. and Back Woods Plumbing tech Shelby(don't recall first name) promised to come out the following day after I called on Sunday(he promised to come out today monday 1/17)-for the drain LEAK in the hot water supply to the washer and the humidfier solenoid which was not sealed properly and also leaked! he then said he didn't have the time! I waited all day. and yes indeed I can understand if you are on another job you cannot get it done and said "ok" but inspite of that, Shelby was immediately rude to me on the phone started on accusing me of things that Nathan had said to him I did not do! Started talking about things I said and did concering "nate" his ""technician ha! technician what a laugh! what area of expertise! manipulaton via misalighend speechcraft! (the art of lying through one's teeth!) I did nothing! he overreacted! I merely protested with Nathan about refusing to complete the repair when he returned. he made me wait a week and only to deny he was responsible. I was a bit upset as any customer has the right to, and I protested that is all! I wanted the job I had already paid 800 dollars for completed. I guess "customers are always wrong" with these people! they accuse customers and bistandars, and deny everything they say or do! With Nathan I waited a whole week! called him several times! The other plumber Shelby started on me with accusatoins and was mad even though I did nothing it was uncalled for! appearently Nathan had made false accusatoins to his boss! and the boss Shelby started getting uppity and hostile with ME on the phone. when I called merely asking when he was going to get here today to make the repair correcton. as it was already nearly 5 when I called he never arrived! claiming he "reacehd out to me" when he did not! I reached out to him and he never answered. the plumbers are also uncomunicative. make false accusations! deny things they do and claim I say and do things I do not! I call them several times on several jobs and they never call back. the make false accusations and treat us customers as if we live in Russia as the oppressed or under the German Gestopo and have no rights!