Arch Granite & Cabinetry

***POOR CUSTIOMER SERVICE***NO showed and no phone call to let us know that they were not coming for our appt that was made 2 weeks ago. We called them and found out that somebody didn't show up. Wasn't even trying to figure out when or how they could still accommodate us. All communication was on our part.

This is the third time I've used Arch Granite for a complete kitchen.The first two time were good, this one not.They do not care about problems. They have abandoned this installed. Counter top and sink are not properly installed.Watch out using them.

This is a business that's best avoided. We spent $15,000 and these folks have made it a very, very bad experience because of their unwillingness to follow through on their promises.**Please note that I will edit this review if and when Arch Granite decides to stand behind their work**Here's what happened:The scheduling for the cabinet install went well, but when it came time for the install, one of the cabinets with an exterior-facing finish had holes drilled into it for screws and was completely unusable finished surface. Explained a different way, the cabinet was made to be installed between two other cabinets, so the side wasn't finished properly.I brought this to the attention of the installers, and after calling back to the office they assured me that they would be able to order a skim panel to cover up this glaring issue. The manager called me and apologized for the inconvenience and promised that the skim panel was on order.About two months later, I still had not heard anything from them. I called again, and once again received promises that the panel would be ordered and installed.After almost a year of dealing with an unfinished cabinet, I again called the store and asked when we could get the issue fixed. I was informed by the manager that because the cabinets were only warrantied for a year, they wouldn't be fixing the cabinets and told me to 'use some wood filler or something' to fill in the holes. Shocked, I asked her again if she meant that they wouldn't help us by ordering a matching skim panel.After a week or so, I got a call from the owner and he assured me that he would send out an installer to come out and fix the issue because it was clear that this was an issue on their end. After months, I still have not heard from anyone or seen any follow-up and I've pretty much given up hope that this will be fixed.Someone at Arch Granite, if you're reading this, please, please help me get this fixed. There's no other way for us to get the same skim panel from anyone else, and I don't know what else to try.

I researched and researched granite companies in OKC when planning to update our kitchen. I wanted a good price but I also wanted good customer service and a company who would stand behind their work. I went to so many places before I decided to use Arch Granite and I am so pleased with my decision. I read the reviews on Google and was worried because some of them weren't good. I spoke to several of the granite wholesalers and they assured me that Arch was reputable. I checked out their BBB rating and they have an A+! Comparing their prices just confirmed my decision.Summer was so helpful from the first time I stopped in. She even texted me a picture of new slabs of granite that she thought I might like right after they came in! In the end, that is the granite we ended up going with!We scheduled the installation and they called to remind me. Three installers came at 9:30 and left at 5:00 and worked the whole time. I never saw them even take a break! They were SO polite and careful. They made sure I was happy with the job. They cleaned up after themselves and did an awesome job.You cannot go wrong with Arch Granite. For price and service, they just can't be beat. Thank you Summer and the whole team at Arch.

I was looking for a remnant piece of granite for a small kitchen island. I shopped 4 other places before I visited Arch Granite & Cabinetry. The young man at the desk was so helpful and patient. He took me all through the showroom and the remnant yard in search of just the right piece! Not only was the customer service outstanding, they beat everyone else's price by several hundred dollars. The installers were very polite and efficient, and I am so pleased with my purchase. I would definitely recommend shopping at Arch if you want a great price and customer service.