Annie's Ruff House

Honestly, I can not stress this enough, my sister dropped off her dog here a few days ago and when I picked her up, I had a rude awakening. The girl at the front desk was very clearly upset and kept slamming things, and the dogs in the back were barking like they were all VERY stressed. I love supporting small businesses and have heard that that the owner of this establishment... I believe her name is Sarenta or I'm not sure but something like that (my sister only said it once) also now owns my favorite custard place in Norman (it used to be called rustees I'm not sure anymore and honestly I don't care at this point) I used to LOVE taking my nieces there on weekends and I'm not sure when the owners changed but OH MY LORD the people who work there I kid you not are EXTREMELY rude all of a sudden, I do not understand how that place went from a nice summer spot to an awkward and uncomfortable setting in a span of months, but here we are. I also happened to notice the trash can is not even locked up and is just sitting there and even my friend who is financially struggling right now is NEVER able to actually get pet food from the so called "pet food pantry" outside. I am very disappointed honestly. I really wanted to like this place but not only did my sisters dog come home with HUGE ticks ( I will say only about 2 ) the overall "energy" in that building is uncomfortable. Also the location could honestly be better as there were carts and lots of strange objects (a chainsaw I kid you not) that seemed to be left by people around. Also THE FENCES if I had left my dog there he would have escaped almost IMMEDIATELY, there are so many pieces of fences or the gate just 'fixed' with plastic or even just another piece of fence. And I know not much can be done about this but the parking lot honestly sucks and the 'please do not park on the grass' sign is irritating when there's apparently always a black truck parked RIGHT next to it ON the grass (accord first my friend had found this funny but now it's clearly an employee vehicle just who does not think it applies to them) not to mention the knots her dog had received and the mud stuck her her skin even after receiving a 'wash off' and certainly not least her dog has had these really bright green eye snot coming out of her eye since she came back, it's to the point where we are taking her to the VET tomorrow morning. And again with the front worker that person seemed so ridiculously annoyed and stressed out, she kept a saying things like 'sorry we typically only have a few people here' and just overall so much bullshit I was done the second she said that for the tenth time. So to whoever is in charge please just get your shit together. And whoever that girl that came up front to help the other girl is, you do NOT need to be looking at your fellow employees like they are irritating you, and overall with you the door was only halfway closed and me and the man standing in the lobby with me could see you and that other worker laughing around and whispering while the front desk was STRESSED. She had to go back and get you to come help and when you did you looked at that poor girl like she had just ruined all your fun. GET YOUR ACT TOGETHER PEOPLE PLEASE. I know the owner of that coffee place is linked to this one too I believe and honestly that place the couple times I have been is WONDERFUL and NOTHING like these two. So please. Just get your shit together. I will NOT be sending my dog here and I am thankful I never did and neither will my sister anymore. We will be finding another place in Edmond. Thank you.

The first and only dog park in Oklahoma. So excited to take my dog here in the inclement weather we're so often subject to!

I think Annie's Ruff House is a super cool place. I wish I lived closer to Norman so I could take advantage of their services more often. I recently went out of town for a week and I needed a place to take my very active dog. She loves socialization and I knew a kennel would not be a great place for her. I loved that you have to have a demeanor test for your dog before you can schedule day care or boarding. I felt safe knowing that they screened other dogs to make sure they weren't aggressive. I think it was really cool that they put them in play groups depending on their size and activity level. There were a lot of things for the little dogs to play on and a nice big area for them to run outside. They have pools for them to play in the water if the weather is nice. The owner is very nice and the staff was very helpful and didn't get annoyed when i called several times to check on my furbaby. They were honest and told me my dog wasn't eating well the first day, but reassured me that was very normal. When I called the next day they told me she was doing much better and was eating normally again. They definitely could have just left that out but, I appreciated that they told me the truth.Of course she was happy to come home, but I think she really enjoyed being there.

I've been taking my seven month old Australian Shepherd puppy to Annie's for a month now and she and I love it.!! They are always so happy to see her and welcome her with open arms.!! I was nervous the first time because I had never did a daycare for a dog my seven year old always just stayed with my parents but they put my mind at ease by telling me what would happen in her day and giving me a tour.!! If you're not already you should take your baby to Annie's Ruff House.!!

Dogs went to Annie's EVERY DAY for months and LOVED IT. We loved the customer service and great attitude of employees... then we moved to Austin and am having the worst time finding anything near as good as Annie's. We mourn the loss of Annie's. This place is truly amazing---dogs have a blast and are totally content and calm when they come home. I miss those days... not so with other doggie daycare places. Annie's is a gem.

I love Annies! We've been taking our pup here for over a year now and she loves it. Always comes back wiped out and happy :)

My dog was hot, stressed and not good. Fetch and Stay is the place to go in Norman. I highly recommend fetch.

Wonderful boarding facility. Pets love staying there and the caregivers love your pets.

I had somewhat of an emergency pop up and Holly was able to fit me (my lab, Baby) in on very short notice. She was so helpful. I highly recommend Annie's Ruff house to anyone that truly cares for their pet.

One of the worst daycare/boarding experiences I have had in 20 years. Poor customer service, brought home a wet dog that they "attempted" to give a bath by basically wetting her down, soiled. My dog proceeded to vomit shortly after bringing her home as well. I do not understand the high ratings for this day care, unless they had family, friends and employees fill out their ratings to boost their score. Very unhappy experience and would never recommend to anyone who genuinely cares for their pets.