America Auto Rental & Sales

Great amazing experience all around with quick pick up and very friendly owner. Small business and I had to wait for 5 mins while the owner Gary worked on something else but he was very accommodating and apologetic for my short wait. Great selection of cars and easy process. Will rent here again to support small local business!

Bought a 2016 Kia Rio that this company had as a rental car, 30 days later it wouldn't start. Found a GPS hooked into it and spliced wires. Dealer tried to say it was a battery, was not. Cant find what is wrong and so we are out $9599.00. Horrible

I'm am both distressed and disappointed. This started with the man who came to pick us up at the airport. He fell asleep at the stop light on the way to the off-site car rental place. Then, in the car, itself, with the requires maintenance light on. Further, it was a Yaris. I drove 85 miles one way and it used half a tank of gas. The same on the way back from Lawton. Once at the place, we called the number for the shuttle to the airport and found out that the transportation to the airport, which was said to be included in the rental, was not. I tried to fill up with gas at the nearest place, also closed, and it took me so long to pump gas, I was unable to fill it entirely. I feel as if I received poor value and limited safety and surety while traveling. Not only will I never use the particular rental place EVER again, but I will never use the NU car rental group again. I could forgive the falling asleep, and the requires maintenance light. The gas useage was pushing it. However, the lack of a reasonably close gas station where I did not feel as if I was waiting for the dinosaurs to die and become fossil fuel AND having to pay for the shuttle to the airport pushed me over the edge. Fortunately I had a lot of time to fall.*

I rented a car from this company through Expedia and a company called NU. I was called by one of the employees on my cell for him to come pick me up from the airport rental car parking lot. Nice guy. He helped get all my belongings in the car which was very nice. The car he picked me up in was dusty on the outside and dirty on the inside. Not gross dirty, just not freshly washed clean. I figured it was his personal car. He drove my son and myself to the car rental place to sign all the paperwork. Once we get to the place, he tells me to leave all my stuff in the car as this is the rental. Thought it was weird that it wasn't clean, but it didn't bother me. I have 2 small kids so I know how dirty a car can get quickly. They charge a $60 refundable fee once you return the car. I rented it for 3 days. Brought it back on a busy Saturday. The owner was the only one working. Instead of making me wait for him to drive me to the airport, he bought a cab for me to take there. He said he didn't want me to be late. Paid money out of his own pocket. I was impressed by his great customer service. I watched him deal with a few customers while I waited for the cab. He was working fast as he could while still courteous. I had to call back a few times to get my $60 deposit back, which is why this review wasn't a 5 star. The guy that works for him said he would call me back and figure it out, but he never did. The owner said he was only going to refund $40 of the $60 since the car was brought back dirty. I let him know how dirty the car was when I picked it up and that I didn't bother washing an already dirty car before I brought it back. He graciously said he would take me at my word and refunded the whole amount. This wasn't a completely smooth experience but the owner is hustling to run a good business. He cares about his customers and does the best with what he's got. I would rent from this place again if I ever find myself in OKC.

no stars i had my girl call and put it on speaker because the lack of professionalism was wild, they would interrupt her and be short idk if it was because they were a girl but i almost got irate by the way they spoke to her

I needed a 7 passenger vehicle for a family trip over the Labor Day weekend so I rented a mini van from this company. Long story short...I finally called them because I hadn't heard that my vehicle was ready only to find out that the previous people that rented it had wanted it for another week so they kept it. There was not another comparable vehicle available. This was all on the day I needed the vehicle. I will never do business with this company again. On a positive note...I did get my money back!

Not at all what I am used to in a car rental. I probably wouldn't have accepted the Expedia low bid had I read the details, but I'm not disappointed. Here are some things that took me by surprise due to my lack of preparation:a. Be aware that NU does not have a kiosk or counter at the airport. They do offer a shuttle back and forth, the lot is 10 mins away.b. NU is a franchise owned and operated by America Auto, which deals in independent car rentals and, among other things, buys/sells used autos and rents moving trucks.c. You're going to be driving a [clearly] used vehicle. The one I got was good enough for what I needed, but it was filthy dirty outside (I could barely see through the windshield when I first got in), and looked and smelled a bit musty on the inside.d. Your used vehicle is going to have nicks and dents - as the owner said "it's a used rental car, it's going to have wear and tear." Don't expect to impress anyone with what you get.e. You're not promised a full tank when you pick up the car - mine had 3/8ths of a tank. But you only have to put in as much gas as you use - if he gives it to you with 3/8ths of a tank, that's all it has to have when you return it. I drove my car for 4 days and only used $10 in gas.I'm not disappointed and I won't say anything negative about my experience - I would rent from this firm again knowing what I know now, but it's certainly not for everyone.

I recently rented a car from America Auto Rental and Sales. I was quite distraught due to my mother's death and pending burial. These gentlemen were so kind and took great care of me. The car I rented was great on gas and beautiful. I had room to take people to the gravesite and back. The price was very reasonable.I highly recommend this business.Mary Painter

In April I picked up a Budget truck rental from here. I had flown in from another state and when I arrived to pick up the truck, during normal business hours, no one was there. Doors were locked and it was raining. I called the main number to see where they were and the person who answered said they were making a delivery and would be back in a few minutes. I looked around the lot and found the truck I was going to be renting and fortunately it was unlocked and I was able to wait inside out of the rain. Then I got another surprise, the truck was an absolute disaster area. The outside was covered in red mud and the inside was full of trash and filthy. When the owner finally returned about a half hour later I rightly complained and the owner wheeled around and attacked me verbally calling me several names among which creep was the nicest. He then explained that he did not get paid to clean the trucks and if I wanted it I had to take it as is. Then he threatened to raise the price on me, fortunately I had a Budget contract prepaid and he couldn't. Then he threatened not to rent it to me at all, again he couldn't since I had the contract with Budget and not him. It was like being on a third grade playground and he was a bully sitting on me trying to make me eat dirt. On the downside the contract made it impossible for me to walk out and find another truck, the thought had crossed my mind but I needed the truck so I put up with the abuse. My advice, if you rent a truck from Budget don't use this outfit as a pickup point. Don't use this place for anything. And Budget if you read these, you might want to reconsider your association with this sketchy joint.

Never EVER use these people!!! My wife rented a car Tuesday until Friday... insurance and everything made it almost $400 for 3 days.. Wednesday morning, the car breaks down..can't be driven..we call them, and are basically told "too bad..your loss"..wouldn't refund anything, wouldn't bring another car, so basically we spent $400 to rent a car for one night! He's been reported to the BBB, and I'm meeting with my lawyer in the morning...oh, and as I type this, it is 3:15 Thursday afternoon, and his car is STILL in my parking lot...you've been warned...steer WAY clear of this crook!!!