Amber's Sweet Shoppe

Shitty customer service and OUTRAGEOUS prices for mediocre skill and attention to detail. They act like teenagers and do little service to this community.

Awful customer service. We rented the space for a baby shower and was not provided a rental agreement. We did a verbal agreement for cake stands,facilities, extra tables and they clean up. As we left the owner asked the mother 2 be who is 8 months pregnant to take out 5 bags of trash and claimed that we needed to clean up the space and wash all dishes. She also scheduled customer pickup during a private party. They closed at 3 and our party was 4-6. Her customers walked in front of mother 2 be while she was opening gifts. She did not clean the space before our party. So we got to clean the entire space from her work day and the party. (If you want to clean tables, take out customer trash and do dishes. This is the perfect place for you to rent.)

So, I ordered a Birthday cake from Amber's Sweet Shoppe in Ada,OK for Ally's 9th Birthday party. I sent her a design over Facebook Messenger (thats the only way she wanted to do a business deal). Her FB has a 4.9 stars, I thought that was pretty impressive so I gave her a shot. I want everyone to know the HORRIBLE experience I had with this woman! She told me the design I wanted for a quarter sheet would be $65 and a $25 deposit. I was fine with that. So I gave her my credit card info and told her to charge the $25. I asked her TWO times, "Are you sure you can make this design?" Her response, "Yes, no problem!" I went in on Friday to pick up the cake and I about had a heart attack! She came out of the back and actually snapped at me and said, "Whats wrong with your cake?" I said, "Why is the gymnast a little stick person and why does the cake have holes all in it like its melted?!" She said, "You are the one that wanted Buttercream, thats what you get!" I told her she better fix it and her response was, "I have other cakes orders, so I wont have it ready until 4:30." 30mins before my daughters Birthday Party and I am staying out in Vanoss! I left, got halfway down the road and called her because I was thinking...thats not my problem she took on a job that she couldnt perform and didnt get it right the first time, so how was he going to actually fix it? I told her I wanted my deposit back because she didn't make me the cake I was suppose to have. She said, "Nope and the reason the cake had holes in was because I was an hour late to pickup the cake(I called at 2pm to tell them I would be there within the hour) and it had been sitting out in the heat and Buttercream isn't perfect." I checked my email and I never told her to use Buttercream. I sent a design of a cake and it was in Fondant. So, why was she blaming me for using Buttercream? Why was she blaming me for the cake melting in the heat when she should of put it in the refrigerator? Why was she blaming me for her mistakes? Why was she ruining my daughters Birthday party that we flew 1,600 miles for to celebrate with friends and family? Why was I being treated this way?!?! All I did was order a cake that she said she could make!!I ran to Walmart and they were so amazing! The girl in the bakery, I believe her name was Corrine, whipped me up a Gymnastics cake for Ally in 20mins! They honestly saved her Birthday. I will attach the picture of the cake, and they used Buttercream and it was perfect! Later on I checked my credit card and Amber Walker had keyed in my credit card info and charged me the remaining $46.10 for the cake I never received. I confronted her about it and she said not to contact her again. She charged me $71.10 for a cake I never got. After my experience, I no longer believe that her almost perfect FB page is legit. She even blocked me so I couldn't make a review. Im starting to the think thats what she does to her unhappy customer so nobody knows what they go through.

Definitely cannot recommend this place for ordering cakes. Though prices are on the high side, I took a chance and made an order 5 days before the birthday party. I paid upfront and agreed on a time and day of pickup. I tried calling the day before to confirm the time of pickup for the next day but nobody answered. On pick-up day, 15 minutes before pickup time I got a call from them telling me that the cake wasn't ready. Upon enquiring, they hadn't even begun with my order and they said it might be another 2-3 hours for it to be ready. I requested a refund (which they did give back right away) and vowed to never EVER go back there. It is one thing to charge expensive prices but being pricey on top of an utter lack of professionalism is unacceptable on so many levels. They really don't have a clue on customer service and they didn't seem that apologetic either. Even if their cakes are semi-decent, never ever again!

Horrible customer service! Cakes are bland but don't you dare say anything negative about your review or they will bash you and cuss you out as well as block you and delete your many reviews. They only have a 5.0 star rating because they delete bad reviews lol I have also seen amber buy boxed cakes at Walmart. She is only nice to those that have high end jobs. Her sister Jamie also told someone to STFU on Facebook. I will not pay for a 200+ bad cake that I can get for 20 bucks at Walmart. Especially if she buys box cake mixes there and has a hateful attitude