Airport Express, Inc

Horrible customer service! Called to speak to a representative needing a last minute shuttle ride at 3:20 am. The person on the phone says that I would receive an email saying the shuttle would be canceled because they don't have that available time. Why in the heck would that availability show on their website. Lousy service.

I booked a ride in advance. The driver went to the wrong address initially and proceeded to argue with me that she was at the correct one. I called the office multiple times and was out in hold. Finally got I touch with someone there and they said the driver was on the way. She showed up 30 minutes late making me get to the airport just as my plane was boarding. This is not acceptable practice. If the drivers do not know where they are going, they should not be driving. Very unhappy and disappointed with their service.

If renting a car wasn't so expensive, I would have done it. I called to schedule a ride and the dispatcher wasn't very friendly at all and had to ask me twelve times for my last name because apparently she has never worked with someone who uses a hyphen. My ride was scheduled for 4:00pm to get me to the airport and then the driver calls me at 3:05pm to say he's been waiting outside for me. I explained I wasn't ready because he's an hour early and he kept talking in circles. Then he charged me extra for the wait and practically demanded a tip.

I found Airport Express online - it was the first thing that popped up when I was doing my search. My flight kept getting changed so I had to call them every time this happens - they were patient with me. They were easy to locate as soon as you step out from the baggage claim area.I was the only passenger so, that was nice. The driver told me what there is to know about OKC and good places to eat at. It was a quick and smooth ride from the airport to my hotel in downtown OKC.They're at least $3 cheaper than getting a cab.

Cuz there is no zero rating...Hotel shuttle was late the last time, opted for a taxi. $20 for a two minute ride, driver claimed a $40 minimum charge for taxi in OKC... bs...First and last time using this service... next time I'll chance missing the flight....

Reliable and courteous drivers.There's one guy I can't stand -- an East Indian or Pakistani fellow who's always rude, talks too much, and reeks of body odor.All the other drivers from A.E. we've had, though? Top notch. Just top notch.

I've used Airport Express for years. They have been on time almost every time. There was only one time very early in the morning that I was worried but they were only a minute or two late. I just get anxious about time. I feel very safe with their drivers. Unlike the Uber drivers who are not vetted for their driving skills. I've had a couple of pretty scary rides with Uber. Will continue to use their service even though it may be a little bit more than other services.

The taxi driver had a bad attitude. He seemed like he wasn't happy with his life and he was taking it on me. When I would talk to him,he misinterpreted me. I had a heavy bag with me. He did not offer to help me with the bag. Fortunately, I was able to deal with the bag. It just gave me a bad impression of Oklahoma. I don't think all taxi drivers are like him. I was tired and hungry. He did drop me off to my hotel. I know how it is to be working person. I tipped him anyway.

We needed a last-minute ride home from OKC, and A.E. was fantastic. Raja was excellent and made the ride home wonderful. We appreciated A.E.!

On 11/7 used AirPort Express from Will Rogers to our home. We had taken them from our home to the airport only 12 days before. We were told no need to make a reservation they would be waiting when our plane came in. When we got to our house we're told the price was almost $20 more for same trip only 12 days before. I asked the driver to call his boss because that couldn't be right. After a long conversation they refused to keep same rate! They are a big rip off, don't use this company!!