True Elegance Walnut Creek Limousines & Party Buses

I scheduled a pick up from SFO to Napa online - super quick and easy. Michael M picked me up and did a great job finding me while I was on a call... And then changed drop off location on him. He was great!Will call them again next time I come out!

I arranged a wine tour with this Limo Service for friends of mine out of Fairfield and It was a First Class service from beginning to end.

We used a 52 seat True Elegance bus yesterday. Gus was our driver and it was fantastic!! Gus arrived early. The bus was clean and in good order. We had quite a drive and Gus found us a shortcut to take 15 minutes off the drive. Everything was perfect and ran flawlessly. True Elegance will be my first call. They were fantastic!! Oh!! And booking was easy. Someone always answered the phone and answered all my questions right away. Nice job!!

We hired this company to transport 54 senior citizens. Big mistake. They sent a driver who did not know how to operate the vehicle. 1. He did not know how to operate the kneel function that lowers the step for people with mobility impairments. My staff had to literally lift people on and off the bus using brute strength. 2. He did not know how to operate the heater....in mid December he left our 80-97 year olds to freeze. 3. He drove to the door of the venue for drop off but left himself at the bottom of a hill for pick up requiring people with canes and walkers to navigate the steep road at night to revised the bus. 4. He had no gps for the return ride. 5. The bus was not clean. When I called their office I was on hold for nearly 20 minutes before one of thei managers got on the line to argue with me. I wanted a partial refund to return to my participants money because of the risk and discomfort they suffered. The rude and argumentative response I got from management was epic and thoroughly unsatisfying. It is a miracle that no one fell and injured themselves......do yourself a favor and avoid this inept and unprofessional company.

This company was terrible to deal with. They knew the road well enough to try to up-sell us on a different vehicle but not well enough to schedule enough time to get there. They show up late and then try to make up the time so we aren't as late. Three of our party threw up from motion sickness from the ride. The first one to get sick threw up in a cup as the car was stopping but a small amount got in the drink area. The driver didn't have anything to clean it up with and said she'd handle it. We would have cleaned it up if she had paper towels or wipes. When we got back from the first tasting she informed us that we'd be charged a $500 fee because of the vomit. For her to tell us this in the middle of the trip riled everyone up. On a day we should have been celebrating future nuptials we are fighting about the price. We called her boss and he was very rude and made it out to be our problem. He treated us like we were drunk and should be punished. We weren't drunk. We were motion sick because of poor driving. He said that he could drop the fee if we tipped her an additional $150 because of her inconvenience (she puked when cleaning it up too). This all seems very shady. The amount of time we spent fighting over the puke plus the time we spent waiting for the driver cut into our day and we could only go to two of the three wineries. The original fee was explained in terms of the breakdown of what they'd have to do - defumigating the car and deep cleaning of the carpets but there were no carpets! When we got back in the car there was still puke in the drink holders and still puke on the contents of the drink bin. We paid extra money basically because she puked but we also puked, through no fault of our own.

On time, fully stocked with water, and it was very clean! Also, our driver KEN!!!!!! True MVP!!!!! He was super duper nice and made everything so easy. Thank you guys for such a great experience.

"PJ" our driver was courteous, prompt and gregarious. Next time in wine country, we will for sure use True Elegance and request our driver to be "PJ".

Had a long trip with the Cal Marching Band up to the University of Oregon, constituting two 9+ hour bus rides to and from. Our bus drivers PJ Williams and Frank were absolutely incredible and they did their best getting us to and from wherever we needed to go as quickly and efficiently as possible. We greatly appreciate their patience and flexibility, they were amazing. Only downsides were our other bus rides, specifically with them taking many unnecessary breaks such as smoke breaks and the like, causing some of our buses to turn a 9 hour drive into a 15 hour drive.

I wish I could give 0 stars. Worst customer service I have ever experienced and feared for our lives MULTIPLE times while being driven by their drivers. You are honestly better off walking than taking any kind of transportation from this company.

This company is a scam. They left 10 children stranded in the middle of no where because of a contract not being signed. The party bus was not the same as pictured online. It had MAJOR body damage to the entire bus and the inside was filthy and not cleaned at all. On our way to dinner we had to get off and wait at a dirty gas station for 30 minutes because the bus ran out of gas. The gas card the driver was given didn't work so we had to wait for someone from the company to bring another card. We ended up being 45mins late for dinner reservations. The owner is a complete joke and I would NEVER recommend this company to anyone. Not to mention the owner tried to offer me a 2 hour discount! Look elsewhere if you need a party bus or professional transportation. This company is unprofessional. The driver was even more unprofessional. She threw the whole company under the bus and then turned around and left 10 children stranded at 11pm at night.