Kermit Lynch Wine Merchant

They Know and Sell WineQuite an ok wine store. Yes, the attendants know their wine. This shop stocks only wine from Italy and France. None of that 'ordinary' wine. You will pay a little more here than at a regular wine store for an equivalent bottle. I'd guess between 10% and 20% more - an approximation. I found them prompt and eager to assist me but you can expect hype with the help. The wine expert helping you is a professional salesman. All that said, I'd still shop there again.

My brother and I stopped by to look for a Christmas wine bottle for my dad. We don't know much about wine and were very pleased with the service we received. The man that assisted us took the little direction we were able to give about the kinds of wine my dad enjoys and he made great recommendations. We came out with two bottles. See pictures for names.My dad loved both wines and said they were both really delicious, sweet, and decadent dessert wine. Thank you so much for helping us pick the perfect Christmas gift.

I decided to visit this Wine M. wanting a few cases for a party...stopped after work and walked around the different wine options and no employees at least to me do not offered any assistance. Especially that, the way that they have the wine all over the store , is a little confuse for new customers or at least to me. It was almost empty on a Friday afternoon . 2 customers came after me, and then I noticed that they got help right away. Can't understand why a few employees walked by me, but they totally ignored me, after 20 minutes inside I decided to leave and nobody asked me if I needed some help...the energy inside felt weird for me. I never had an experience like this ever before. I also noticed that they may have long time customers that probably are very familiar with the store, but also it's important to welcome possible new customers that may turn into long time customers. I doubt it that I will return.

Love love love Kermit Lynch! Every time you walk in someone will help you out, ask you questions, and meet you where you are at both with experience, knowledge, and price range. Each time I've checked out a new selection of wines I leave with a fun story and knowing just a little bit more about the notes, tastes, and origin of the wines I'm bringing home.

Honestly want to love this place and be a regular, even if for their lower priced bottles but with an occasional splurge, but over the 10+ years I've lived in the neighborhood and gone in occasionally to find something to buy, or even when I've gone in to pick up an online order, I have consistently gotten the most off-putting vibes from staff that I've gotten at any wine store ever. It makes me want to never go there to choose something in the store, but have been tempted to buy online because of their inviting emails, artful descriptions of their wines and their occasional good deals. The wines themselves have been hit and miss, from impressive to downright funky, but that happens everywhere, I guess, but would expect more from a place that carefully curates their selection. Just picked up an order of bubblies I got from a good deal via email and hoping they stand up to the descriptions on the website. They definitely have some good writers for their publication and promos, just wish they weren't so weird to customers in the store and that the wines were always as good as described, although sometimes they are...

I'm not a big wine person but if your able to offer something that I will actually love then I'm all for it and this is what I got from here. Customer service was on point. Lots of choices. Finally got a good champagne for my morning mimosas and some great white wine.They also have a bread shop right next door. Will definitely go back again.Fiance loves this store.

This should be , a bay area iconic wine shop. Instead it had become a extremely overprice pile of marketing garbage. Beware or the 20 percent discounted wines. These are basically very overpriced crap that someone over ordered at one l point. The limited quality products are on the average 10- 15 percent higher than most wine retailers in the USA. For exactly the same branded product returns of unsatisfied wines or other food items, they will find anything and all ways not to refund for poor or overpriced ) wines.imilar wines.

I've been purchasing wine from Kermit Lynch for about 20 years and I've recently noticed that their customer service, which used to be really good, has taken a nose dive in quality. The employees who now work there can be downright hostile. The last employee who helped me looked upset right off the bat before I even said hello. My suspicions were confirmed when he ended up getting angry at me because I asked for recommendations. He seemed to think I was wasting his time even though I only took about 3 minutes to finish my transaction. Not sure what has caused this change in attitude. Are the employees in a covid funk? Is the worldwide freight backup causing massive anxiety? Whatever it is, they need to hire people who won't take it out on customers.Their saving grace is that their wines are good even though they are not as good of a value as they once were. They need to realize, however, that there are a ton of options for good wine in the Bay Area and customers will not put up with such poor customer service.

Great marketing vs great winesI have purchased two cases of wine - the first, bottles in the $15-$30 range - pretty awful stuff. The second case, I upped my game, getting bottles in the $35-$70 range. Each bottle I open is incredibly disappointing - a Brunello di Monticello ($70) should be darn good - not KL's. And yet if you read their brochure description - "wow! this is great." Hah.It's all great copywriting not great wines.

Bryant helped us with a recommendation and he was super helpful and gave us great service.