Hotel Shattuck Plaza

This was our second stay at the hotel, which is a great location when attending events at Zellerbach Hall or Berkeley Rep. The rooms are small but nice, and the beds comfy. There is a restaurant on site, Zino's, and we tried it for both breakfast and dinner this last visit. Dinner was okay, though the service was pokey. A large party had been seated just after we arrived, and the waiter was distracted and unorganized. But breakfast was excellent, and our server (I wish I remembered her name!) was warm and professional. We will stay here again, (though maybe not for dinner.).

I went to NorCal in a heat wave. Which isn't the hotel's fault, except... I arrived and went to checkin and the person at the desk said it wasn't checkin time. It was 3:55pm; yes, I was 5 minutes early. I asked if they would message me when my room was ready. No they couldn't do that. So I waited in the very hot lobby until after 4... or whatever the actual checkin time might be.At 4:30 I looked up and there was a line 20 people deep trying to checkin. At 5pm the line was even longer so I gave up and stood in line... where it was even hotter than the table in the bar. Eventually one of the staff was offering glasses of ice water or cava to everyone in line which did help.By the time I got to the desk, I was dripping with sweat and I felt bad for the people working the front desk. I had already read the Yelp reviews and made sure I was not on the floors with poorly working AC. My room was lovely with good AC and a comfy bed, a fridge and great water pressure. WiFi was fine. The proximity to campus is good, just a short walk. But the area has definitely been hard hit lately with lots of closed storefronts. I did not order food from the onsite restaurant which had a limited menu.Overall the room was good. The lobby was sweltering. The staff were fine to great. But the price was too high for the area.

Just ok. I have stayed here twice. There has been a lame surprise both times. To start the historic hotel architecture is amazing and a stunning backdrop for a great bar. But the bed in the room was a double which was fine, but also not for deal for two people. The kitchen was "out of order" so don't look forward to room service. There was in decent in room coffee, otherwise it would have been a complete disaster. Location is excellent.

Do not let the amazing website fool for you this hotel! It presents beautiful photos and nice rooms. This was definitely the worst hotel I have ever stayed at. Location is not great, no Wi-Fi in the entire hotel works, which means the TV have no Wi-Fi or anything to watch. Limited tv channels, blurry tv, ice machines do not work. One elevator worked for the entire hotel with made people wait and wait and WAIT.I called the front desk for the WiFi and tv issues which they replied they could give me free vouchers for food, but not fix the problem. I was in a corner room, which was very loud with my surrounding neighbors taking zoom calls all night all morning; slamming doors. Housekeeping never came and I called that request as well. The restaurant has very limited Mediterranean options, overpriced. The wine is $15 a glass. They did not have any grabbing options. They said it was closed at the time so in the morning you could not even get anything at the hotel. The Starbucks is advertise as being in the hotel, but it is not have to walk all the way around the block.The room was tiny, the smallest room I have ever been in and I booked a deluxe.... I will not be back- save yourself and book at the Doubletree Marina. I will be going there for all bookings from now on.

Cute hotel, good for events and the inside is very fancy. Room rates are fair for the proximity to campus.

Really was excited to stay here but won't be coming back. So many problems and we only stayed one night. On a good note, the hotel is pretty and the room was nice and clean. Hard to valet as they only have about 5 spots so had to circle around many times in order to park. The 3rd & 4th floor apparently doesn't have great air conditioning so our room was a hot box. By the time we left at 9:30 am, my one year old son's hair was soaked from sweating. Our bedroom was locked when first arriving. Our keys didn't work the night we stayed, had to go downstairs twice and get escorted into our room. And woke up to homeless screaming from 6-7 am. So, wouldn't recommend. Definitely staying at the Claremont next time.

Due to life, I had to cancel, yet I was informed that in the tiny print, I can not ( even a month in advance).

Clean, safe, convenient. Responsive staff. Easy area to walk in. A nice stay. The next time I need to be in Oakland, I will certainly consider the Hotel Shattuck.

solidly average. coffee maker non functional. house keeping uncertain. valet parking expensive and sometimes absent. room clean. bar nice.

The room was not cleaned or made up daily. Used wet towels not replaced Coffee cups left unwashed. Coffee pods not replaced. Street noise is loud. First suite we were given had bathroom with a small pedestal sink and no countertops. Totally unusable. We will not be staying here again. An Airbnb has more amenities and service. You get better service in an economy hotel. Do not waste your money. Staff was nice but still using COvid as an excuse for lack f cleaning ,,