El Pollo Loco

I haven't really been inside El Pollo Loco restaurant for a while now and it's quite modern. This location happens to be new, which is right next to Union City.The menu went all digital and the food here is good also. Perfectly fit for getting all of the nutrients you need to keep yourself in shape. I also like how they seasoned the chickens as well as the rice. I think I should try other foods besides the chicken meals like the bowls and burritos.

El Pollo Loco is located near the 880 freeway in a large shopping center. Speciality is Mexican grilled chicken. Offerings (Mexican American): wings. Fried chicken, tacos, burritos, combos, sides, chicken tostados, salads, drinks.. seating available inside & out. Had trouble understanding overhead menu. Ordered chicken burrito, got classic burrito. Acoustics bad, cashier didn't hear what i ordered...Bites: classic burrito (4.99) rice, pinto beans, cheese within flour tortilla. -an inch shorter than iphone 11 pro max. -interesting tastes probably from various spices, herbs & cooking oil.-lst burrito ordered in a decade or so. Didn't miss the rice & beans. Usually finish unfinished burritos of others. Food Came out 5ish minutes. If ever repeat. It would be a combo, fried chicken or a bowl. 3.5 stars

Good food, reasonable prices, friendly employees.1. Food- 4 starFlavor full, sometimes the chicken can be a little dry, but most of the time it's good2. Service- 3 starPick up or dine is fine, but they have forgotten my side 3 out 5 times when using doordash3. Ambiance- 4 starBrand new location and clean inside4. Price- 5 starVery reasonable, we usually get a family meal that will feed for for roughly $40 and they also have a 8pc leg and thigh for $12.Conclusion- I recommend for a quick meal. Healthier than fried chicken, though my wife enjoys fried chicken more.

A friend of mine told me about this new location, and he raved about the salads here. So as we were driving towards Hayward on our way home, we placed an order via their mobile app. The location is nice with plenty of parking. Inside is new and clean. There is a separate pick up window, and I see our order was ready. The traffic back home from Hayward to Fremont was terrible. When we finally got home, I opened the bag and saw that half of our order was missing. Such a rookie mistake not to check inside the bag while we were there. After that traffic, there's no way I would drive back to pick up our missing items. However, I called the restaurant, and Reuben the manager answered. I told him what I was missing, and he was sincerely apologetic and offered a $10 credit next time I'm in the store. This was appreciated, but unfortunately I have to minus a star for poor quality control. My order ticket say "order reviewed by JB", so JB needs to do a better job.As for the food, that's a solid 4 stars. + Street corn chicken and shrimp salad - I got no corn (another mistake), but the rest of the salad was very good. The chicken was good and shrimps were a little spicy. There's big slices of fresh avocados. I chose the creamy cilantro dressing, and it was tasty.+ Cole slaw - good, basic+ Chips and guac - the guac was fresh and there are chunk of avocado in it. Overall, goodWe also ordered the Street Corn Chicken Pollo Bowl, but never got it. I'd give this place another try if I was in the area, but wouldn't drive there just for the food.

El Pollo Loco never disappoints! Every time I visit, the food is consistently fresh, flavorful, and delicious. My absolute favorite is the crunchy taco--perfectly seasoned, crispy, and always hits the spot. The quality and taste never miss, and I've honestly never had a bad experience here. The staff is friendly, the service is quick, and the food is always top-notch. If you're craving something tasty and satisfying, this is the place to go! Highly recommend!

Crispy tacosStreet tacosChicken, rice, steamed broccoli (steamed to perfection)Tortillas made fresh! Chips, Guacamole, hella sauces Total: $46As a new fast food restaurant, the food was exceptional. The meat was a little bare boned, which was my only complaint. As long as the food is good, I will come back.

I'm so happy they opened an El Pollo Loco in our area. They are "healthier" fast food and their drive-thru is open until 11:30pm!

This is a brand new El Pollo Loco, they even built the building, which you hardly ever see anymore. Most places just take over an existing spot. I've always been fond of El Pollo Loco, probably in my tops for fast food chains. And I was excited to find out that this is now my closest to my home, which is about 3 miles. Before that the closest was about 7 miles or I'd give them a whirl if I were in another city. Now they don't nail everything but their gist, which is slow grilled chicken is crazy good. Totally has no fast food flavor outside of it being a bit salty. But to grill chicken that slow and to be able to serve it in a fast manner, always blew my mind, so I just couldn't help but to be a fan. So, I came twice. The first out was a take-out order for just the chicken and I was feeding a small group. An 8 piece which can feed 3-4 people if you have sides (we got our own that day as we were in a house) was about $23ish. There's lots of selling prompts so I think I ended up getting tortillas too, That day wasn't that good, the chicken was very charred on the exterior and the pieces were totally hacked up like someone had no business using a knife. I was a bit disappointed that day, but wanted to give them another shot as it was more out of the norm from what I've experienced from this chain. Second out I ate in on a non-peak hour and it was much better. 3 Piece Chicken Meal ($15ish/4.5*) This time the chicken was exactly how Iike how I'm sure they intend it being. Super rendered skin that's got a slight crisp but never crunchy. Very flavorful from skin to bone and I gotta say they do a better job at grilling chicken than I do at home. For some reason I can never get that flavor to penetrate that deeply into the meat, like all my flavor remains on the outside where all my seasoning is. Maybe they inject their chicken with their seasoning/marinade, but it totally works. And I actually love their avocado sauce. It is thin, green and slightly creamy but it has a nice heat zing and is quite lime-y. I love this on the chicken or better yet in a super warm and tender tortilla with pulled roast chicken, a DIY taco if you will. Now their sides can be hit or miss. The rice is just meh as most times it has crunchy bits like it has been sitting in that warmer . I can't remember what their beans were like but I'm definitely trying that next time. I actually really love their broccoli as it is steamed fresh per order so it is super plain and vibrant. I just always give props to places that dish out quality healthful veggies to balance out a nice meal. Service not bad, some are more customer oriented than others. But be patient whilst ordering as they are trained to assault you with a slew of prompts/add-ons for your meal. Like the most I've ever seen for a fast food. Over 5 additional questions to see if you wanna turn your $15 meal into a a $25 meal. Lol.Imma still be back tho. Trust.

horrible customer service, people nowadays don't know how to greet customers or even care to show good customer service. i went inside to order and the employees seen me but no greetings or anything. Not to mentioned i ordered a side of mango habanero sauce and seen that the guy who put my sauce BARELY put any, wasn't even half filled. If im paying 99 cents i expect to receive the right proportion. Lastly, i ordered a pollo bowl and the chicken was DRY & MANY BURNT PIECES. Learn to train your employees with customer service and to serve the right proportions.

The best chicken in the world is El Pollo Loco! The G.M. In this store is great, very friendly and nice!