Chipotle

This Chipotle is a great addition to the Emeryville fast casual food scene. This Chipotle is tucked into a corner of the "Powell Street Plaza". Parking is hectic and busy. Do not leave anything valuable in your car while you are inside. This parking lot is plagued by break-ins. The food here is the standard Chipotle faire. The portions have gotten smaller over the years, and the service has gone downhill while the prices have gone up. The ambiance at this location is exactly like other Chipotle's. Its relatively clean, but nothing fancy.

I'm excited there's now a Chipotle in Emeryville! For those in Emeryville, no longer do you need to drive to Oakland, Berkeley, or Albany to enjoy Chipotle.I stopped by at 11:30 p.m. on a Thursday morning and there was no line at the counter. Furthermore, all the ingredients looked like they had been freshly prepared. The employees working at this store were very friendly and were quick to assemble my steak burrito bowl to-go.Tables both inside and outside were clean, condiments and utensils area was clean, trash cans were neat and tidy. Honestly no complaints at all about this location. Portion sizes here are good as well. Definitely coming back here if I'm craving Chipotle.

This location met my expectations for a Chipotle restaurant. I ordered a take out brisket burrito bowl at 9:30pm after arriving in town late. The staff was friendly and the restaurant was clean. The food tasted fresh, even at this time of night.

This location is new. We were helped as soon as we walked in. The staff was welcoming. I ordered the chicken quesadilla with fajita and it was really good. I also had a side of chips which tasted stale and like they didnt put lime on them. The drink and utensil area was really clean. There is indoor and outdoor seating.

All in all a decent Chipotle experience. Food tasted fresh. Staff were friendly and fast. Dining room was a bit of a mess when I sat down to eat, but the worker came and cleaned the table at my request. Then as soon as I got up and the restaurant was empty she cleaned all the tables.

Customer service in a setting like this is pivotal. Feedback for the manager, even when you guys have company policies and I definitely understand that you have to uphold them, it's not what you say but it's how you say it. Customer experience should come first because there's definitely a lot of of different options where we could invest our money. When trying to communicate with the customer, allow your customer to speak and in a very professional and inviting way. The goal in customer service is to make your customer feel as part of your community and make them feel invited for them to return. Based on todays experience with the manager this is be questioned. Please listen and review what customer experience means to you, because I don't believe that your actions aligned with your companies values because it is the first time I felt unwelcome or not valued at this establishment. Please reach out to me if you would like additional insights or feedback on what could have made my experience a lot better or for best practices.

I was in the chipotle over here in Emeryville I was having an asthma attack in the store and I was trying to order my food and the manager there said you're being rude to my workers and I was like no sir I didn't do anything wrong. I didn't say anything wrong to anyone he says you're not gonna come in here and talk to my employees like that I say, sir I haven't done no such thing. Why are you doing this? It was just rude and told me to leave. I don't understand how you can see a person having a rough time breathing, and you can treat them like that I would never ever go to chipotle in Emeryville ever again in my life.

We go about once a week. Portions inconsistent. Today the girl gave me half a scoop of rice so I asked for more. She was annoyed. I asked for double meat, she gave me one scoop. I didn't say anything bc she was annoyed already. The register guy said 'that's not double meat' and gave me another scoop. Employees need training on the portions and attitude.

The young girl who made my bowl was very sweet. However, as she finish making my food and I approached the register to pay the older bald gentleman who was the cashier walked away. I stepped up to the counter to pay and he continued to bustle around and never acknowledged me. He passed by me twice as I stood there waiting to pay. He never said I'll be with you shortly, or just a minute. Just continued to maneuver around. A few moments later another young lady who appeared to be returning from a break realized that I was waiting to check out and immediately stepped into assist. She was also very sweet. I thanked her for assisting me and also pointed out that the gentleman had ignored me standing there. She offered a genuine apology , I thanked her and left. Both the ladies I encountered were very kind and I wish that I could have given this place five stars for them alone but the fact that the gentleman had been standing at the crash register the entire time I was in the restaurant even before assisting the gentleman before me , then was kind and friendly to the gentleman before me when he was ready to pay but abruptly walked away without a single word to me when it was time to helped is disappointing. I hate to think it was a race thing. But there was a very obvious and clear distinction between the interaction between the cashier and the customer in front of me and his lack thereof with me. I will not be back to this location

I wish I could give them 0 stars. First they were very stingy with scoops for all ingredients. I asked for more with the protein and the worker put 2-3 more pieces of chicken on the spoon. Second the hot sauce wasn't spicy at all. Overall the food was tasteless. The worst experience I've ever had at a chipotle.