Butler Limousine Services

*** I saw Butler's Limousine on Bay Area Half Off. They advertised an 8 hour limo special for 10 people for $470.00. I thought this sounded fair so I got 9 friends together, called and made our reservations. On Aug 24th, all 10 of us met and our driver, Michael, picked us up right on time. During the course of our trip, we asked Michael how much we would get charged per hour if we wanted to go over our allotted time. Michael called his dispatch center who quoted him $90.00 and hour. We did end up going over two hours therefore, I fully expected to pay the extra $180.00.Much to my surprise, Butler's Limo Service charged my credit card $419.00 for those two hours.I spent a full 2 days trying to get in touch with someone who could resolve the issue for me. Of course, no one returned my phone calls. Finally, I decided to call the driver, Michael. Michael was kind enough to call Steve for me and asked that Steve call me. Steve did call and he assured me my credit card would be refunded $239.00 for the overcharge.Steve told me it would take 14-21 days to receive the credit which I did not understand because they had no problems charging my credit card in the first place.Anyway, it has been over 21 days and no credit.Of course, I once again started with the phone calls and no one is available and/or no one returns my phone calls. In addition, I have sent two e-mails to the owner STEVEN A. JONES with no response.I have been forced to file a complaint with the BBB, CPUC, the government organization that regulates cabs/limousine services, I am disputing the charges with my credit card company, and I am seeking information on how to file a fraudelant transaction complaint against Butler's. Since the theft of my $239.00, I have found out that a certain advertising site dumped Butler's Limousine Service from their contract for "shady business". If you do decide to use this service, reconsider!!!! I highly recommend you look elsewhere. If you do use this sham of a business, do not give them a credit card, because they just charge whatever they want and you can not reach people to get your stolen money back.

This is for my driver Bill, he picked us up at SFO, he was very pleasant and knowledgeable for us first timers here in your lovely city

We have used this service for regular trips to SFO and Oakland Airport. We normall prepay for 6 trips and get 7 trips. We are able to book online for my mom who visits Bay Area routinely. Highly recommend this team.

I called Butler Limousine Services a few weeks ago. It was my sisters birthday and I wanted to surprise her with a limo ride to the city. The woman who scheduled our pick up was friendly and helpful. I had never been in a limo before so I didn't know what to expect. The driver showed up right on time and my sister was so surprised! The limo was clean and the ride was smooth..way better then taking Bart or having to worry about getting a DD. My sisters birthday was great! I highly recommend this company!

I've been meaning to write this review for a while...sorry, Butler! But I wanted to give a shout out to your company for the great service my friends and I received from you during our Napa wine tour. We had a great driver named Allan, who took us to some highly recommended wineries we were unfamiliar with. We had such an amazing day! Thanks for your outstanding service from making the reservation to being dropped off at our hotel at the end of the day! We'll be calling you in May for our next girls' day out!