Shan Restaurant

Chicken botti wrap.Enough said.I'm typing this sentence just to fill the character limit.

Terrible customer support, make sure you never accidentally mix up delivery and pick up on DoorDash, because they will make it extremely hard for even DoorDash Support.Accidentally placed pick-up and needed delivery so I contactedDD Support, they told me since I placed the order less than 8 minutes ago that they should be able to cancel my order so l can replace my order with a delivery as they are unable to just switch it on their end if they marked it "In Progress" already. I called them and they continuously just told me "no pick it up", or telling me to switch it to delivery myself and they won't help, "go call DoorDash". If I could switch it myself I would've already done so. And so I did call DoorDash support and they attempted to call the restaurant on my behalf and then they marked my order complete almost right away, so I was unable to refund it. Mind you, I ordered like 5 big items, it wasn't like snacks or drinks anything. And then because they did that, DoorDash support couldn't do anything for 20-30ish minutes. I was literally willing to be double charged just so I can get my items delivered and get my Pick-Up order refunded later on.I've worked in a restaurant before and am familiar with the Doordash platform they use, and they purposefully made it hard when I was literally willing to be charged again, just so they see I wasn't going to just refund my order. Internal Support for DoorDash literally had to step in. Now not only will I not be replacing my order, I got my refund and I will never be ordering from them again. I literally ordered from them countless of times, probably one of their regulars at this point.But just absolutely terrible support. I just don't understand why they were making it so hard for even DoorDash support, nothing was being lost, I even tipped them. Staff must be so miserable to intentionally make things harder for no reason. Like are they serious, right after support talks to them, they marked it complete, the order wasn't even placed 15 minutes at that point.

Let's see...Chicken Karahi, Achaar Murgh, Achhar Gosht, and their Nihari, you can't go wrong. This is our go to spot when my partner is craving comfort food. Oh! and you can't forget a huge pile of naan please! No frills dining room with self service station for onions and water. Food is delicious and service is quick.

The food is very good. My favorites are Samosa chaat, Achaar Paneer, Channa Masala, Paneer Tikka Massala and most items in their vegetarian menu. The service and place are just okay. I wouldn't go with a high expectation for that, but the food is worth it. The prices are very fair and you can also order to go or pick up.

I order chicken tandoori breast almost every week.. the quality is good and the preparation consistent. The service can improve a bit. Recommend this restaurant.

We order $600+ food for $18 ppl. They did not give us the mango lassi which we ordered! Food was very oily and spicy. Tasted good but those oily literally stained our white marble table! I took me 10mins putting every effort to get the oil and stain out.Do I recommend? I can't be sure if DoorDash people steal it or restaurant forget to give us. Ordered chicken tikka masala and chicken leg!

Decent place.We ordered veg biryani, chicken, beef and lamb kebabs and garlic naan.Food is reasonably priced. The kebabs were a bit on the dry side but I liked it enough that I ate them all.Biryani is great and so is the naan.Complimentary tea which is also great.Will be back again.

Food, service and ambiance nothing much to say about no repeat.Inside tables are left unattended after previous customers ate

The new male server without glasses totally forgot to give me the yogurt for my bryani take out. He has very bad manner too. It seems like he hates his job and people. The other old timer male server with glasses has better manner.

good service and food professionally really good service professionalsism customer service and people are very helpful