Scratch

Not sure why this restaurant isn't rated higher. I had a good experience eating here. I'm wondering if the prices may be a little steeper than what most expected, but the atmosphere and service do match. The restaurant is very nice. Classy ambiance indoors as well as a nicely decorated outdoor patio, which is dog friendly.Wait staff were attentive and the food was delicious. I would love to return for special occasions and try other items on their menu.

Party of 6, 4 adults and 2 kids. We came here for brunch and brought our Aunt and Uncle visiting from Atlanta, so we wanted to choose a nice place. Ambiance - 5. Beautiful venue with many areas to sit. Food - 4. brunch was good. We had eggs Benedict, traditional breakfast plates and blue berry pancakes. Service - 3. The food took 1 hour to come out. It came to the point that the host apologized and comped our beverages, the the waiter apologized, and then the waiter apologized again. They're definitely short staffed and I empathize with that. If you have time and looking for a nice venue with friendly service and good food. This is the place to go. Don't expect prompt service.

Saturday night dinner this place is half empty. Classic decor, big bar area, with split rooms for dining. It's not our first time here but this time we felt both the service and food quality have improved.The menu is generally not cheap, but we managed to find something for everyone of under $25 per item. Truffle mushroom flatbread, Ciopinno entree is only $22, Sctarch burger was $25 and hubby was very impressed with the juicy patty and the overall quality of the burger. I saw juices dripping out while he was biting onto it. My Cioppino was loaded with ingredients and the bread was buttery and toasty, every bite was so perfect.Water service was good that we were never out of water during the meal. Although we got different servers during the meal, we were taken care of and left to enjoy dinner peacefully.

We started at the bar and had excellent cocktails and excellent service. At our table, we ordered various entrees. The food was very good as was the service. I had a filet. It was tasty and cooked to order. All others thought their entrees were very good. Same with the desserts. The ambience is good and the prices reasonable. I recommend Scratch.

Scratch remains a solid three-star establishment. It's a pity, because the place has HUGE potential. Unfortunately, the owners seem to have no vision beyond milking the place for any profit they can, at the expense of pretty much any vision or consideration for staff. You walk in and can tell immediately that the owners DGAF. The staff DGAF, they're not paid to. Evidence of this is everywhere, from the menu whose basic format hasn't changed in over a decade, to the fact that only the shift manager is empowered to solve problems/handle issues.The host stand is located well inside, past the bar just before the tables. Walking in, every staff member ignored us even once we reached the host stand. The one shift manager was apparently the only person allowed to greet customers and sort them out. The rest of the staff? Not my section, not my monkeys, not my circus.The uninspired scallops plate was adequate, albeit confusingly shy of half a scallop. When I tried asking our server if the dish was INTENDED to be served with only 2.5 scallops, they were like deer in headlights, uncertain how to proceed. IT WAS ONLY A QUESTION, not. a complaint! Yet the shift manager had to be called in, who ALSO wasn't interested in determining an answer to the question but preferred to just comp out drinks or dessert. We had honestly not intended to even have another drink and initially refused, but another round was sent regardless. Still a tad peckish, we ordered the brussels sprout starter...which of course wasn't comp'd lol. It's just that... every single time we finally decided that the transgressions of the past were certainly no longer an issue, we return only to experience yet another. Experienced staff who actually GAF cost more. You get the people you pay for. You take care of your staff, they take care of your business. You hire on the cheap and treat them like infants, and you get staff who ignore customers when they walk in and plate half a scallop because they simply aren't paid enough to care.

I can say my wife and I both enjoyed our time here. The staff was friendly, our food arrived in a reasonable amount of time. The atmosphere was good for being able to have a conversation.We came to this restaurant after walking by so many times and not ever looking at reviews. We can both say that we would come back for a special occasion like family visiting town.For what this restaurant does it does well. My wife enjoyed her drink thoroughly and all the food we had to eat. The brussel sprouts came out crispy and with a new flavor note we haven't had before at other restaurants. My fish and chips were some of the best I've personally had, and the flatbread was crispy but light.I would recommend this restaurant for a fancier night out!

Stumbled across this restaurant in downtown Mountain View. It's got lots of indoor seating with a fancy restaurant vibe. The crab cake brioche was pretty standard, but the blueberry lemon ricotta pancake was AMAZING. The flavor was just the right balance of sweet & sour, and the pancake texture was just right. The waiter kept coming over to refill our water so definitely good service here!

Classy ambiance, excellent dishes made from scratch, great menu. Thoughtful service. Good place for celebrations.

Delish. I stopped in after a google search for what was near by as I am from out of town. I had the happy hour oysters, flatbread pepperoni, and crème brûlée for dessert! The service was speedy and friendly. Since I was alone, I sat at the bar which Is spacious and inviting, I will definitely come back if in the area.

Scratch is a lovely restaurant in downtown Mountain View! I came here on Saturday night for dinner. It was a large group (my friend made a reservation for 20), and I would say the waiters and waitresses did a great job. 5 stars for the service. They kept refilling our water, checking up on us, etc. The food and drinks are a little more on the pricier side (my glass of white wine was $16). I had the truffle mushroom flatbread which was VERY delicious. I would definitely order it again. This was my 1st time back to the restaurant post pandemic. I had been here before in 2019 and 2020, once to the bar and for brunch. Looks like they have a patio now too. I would definitely love to return again soon! - I would probably just sit at the bar and have a drink or two though