Castro Valley Natural Grocery

Love this Oasis for healthy food, organic fresh produce. They have a beauty and health supplement section. And there is hot food available from Chinese Bao and noodles to pizza and pop-up cuisine. Appreciate having this store in the neighborhood.

Five stars to Danielle at the Wine cellar! She went above and beyond to locate the cranberry liqueur they no longer carry and even tracked me down in the grocery area to give me the info. I will come back just to get my wine for thanksgiving from her. The grocery store cashiers however not very cordial at all especially the one with the facial peircings i asked her about a sample lotion on the counter and she barely moved her mouth to repy "I don't know". Oh and shout out to the bakery girls where I got my coffee they were very nice!

Friendly quick check out, great assortment of products but be careful purchasing fresh ready made items. Be on guard. Check 'packed on dates.'I'm so used to walking into Whole Foods or Trader Joes. You grab anything off the shelf and its great. Salads, sandwiches - I've never had any disappointments at those two places. Problem is - when I walked in here I mentally put this on the same level as those two stores - but its far from that quality level. Grabbed a pre made sandwich. Opened it up and immediately saw wilted greens sticking to the top bun. The red onions were soaking into the bread turning it pink. Looked at the bottom bread piece and it was soaked with mayo. I ended up trimming both pieces of bread to cut out all that. Luckily for Christmas I got very very sharp knives from Germany I got to try out. I felt like Yan Can Cook - doing a fish fillet. With swiftness and accuracy I got rid of all the yuck. Lucky's sells pre made sandwiches too. They put the mayo in a separate little pack so you can put it on yourself. That might be a good idea for here - or perhaps shorten the 6 day shelf life of these things. Packed on the 24th sell by the 29th is too long. Today its the 28th... wonder what this would be like tomorrow.Overall if I have to spend time looking for expiration dates I wouldn't tolerate it all all for the prices charged here. I'd rather go to Grocery Outlet where they are known to sell things toward the end of their shelf life for half the price.This is a great concept but I don't think there is the demand in Castro Valley to support it.

Great little store with a good selection of products despite its small size. Customer service is very lacking however. To the rude emo female cashier that looks like she hates her life.. if you are so miserable there you should just quit. She didn't even bother to place the my bag of groceries onto the top of the counter. I literally had to reach over to the area where she was standing to grab my groceries after I paid. Please do paying customers a solid by quitting and find yourself a non customer facing job because you frankly suck at it. 4 Stars for the Store Zero Stars for that particular cashier.

Good selection of grocery items. Good prices. Cheese, chocolate, yogurt, beer all great.

The reason 3 stars and not 2 is they are the only game in town. Yes you've the natural food store across the street, but they don't have the space. 1 star on the customer service piece. I dread calling them cuz you just don't know what's going to answer the phone. Like today, I call up, no introduction to let you know you've called the right place, just crappy Muzak playing. I hold for about 10-15 seconds and hang up. Try again to make sure I didn't dial the wrong number. Line picks up the crappy Muzac picks up where it left off. I hold on longer this time because I'm a glutton for punishment, just hoping someone might pick up. Not only did they not pick the machine says, no one is available to take your call goodbye. Click! Everyone says it's hard to hire got people these days, how about just hiring enough people. Or get tech savvy. Don't want to have to drive to Oakland.

I love coming to this place for unique grocery needs. They have a wonderful selection of everything. Their food court area offers really good dim sum and premade cold/heated selections like salads and burritos. It never seems busy, which is great! HOWEVER, why do the people working here never smile at their customers? I've been skeptical to even write a review, but after coming here the past few times, the check out staff haven't been very friendly....lacking eye contact, a brief smile/hello, or saying even one word. It's not a great reflection of the business in my opinion.

Really a delightful surprise when I walked into the marketplace. They had an impressive bottle selection and some good grab-and-go options. The staff were all amazingly friendly and patient. I'm super indecisive, and sometimes that leads folks to wonder why I'm wandering the store so erratically. I appreciate folks gave me my space. I do wish they perhaps had some more bottled or canned coffee options, but that is really unique to my context as a visitor needing wake-up and go coffee since I'm on the go.

Service!! The service at checkout is really really bad. Not only do they not greet you or not help you bag your purchases. I've had three experiences in a row when they are charging me full price on a sale item. I usually realize it after I've walked out of the store. This time around I caught them doing it and asked the cashier about it. The guy did not apologize but rather literally asked me to walk back to all the aisles where I picked up the sale item and share the sale amounts with him. I asked him twice if that is what he really wants me to do and he stood there and said yes. It is my hard earned money so I spent next 5 mins or more walking around clicking pictures of prices on my phone and brought it back to the cashier to get a refund. I'm a Castro valley local and the only reason to shop here is want to support local businesses but I guess will be going back to the big shops like Whole Foods after this experience.

Having a grocery store nearby that sells Strauss milk is really nice and convenient!