Serendipity 3 - Times Square

Loved this place!! We were just walking down times square and saw this place, we didn't have a reservation but the host was really nice and said we could sit at the bar. We were happy to get a seat. I was able to walk around and check the place out. They have a cool hallway with tables leading into a big dining area where the kitchen is. We got the frozen hot chocolate and the pink valentines special drink they were selling for the weekend. Both were super good! The walls are all decorated differently and the ceiling is filled with famous people pictures. Will definitely go back next time I am there so we can eat at the tables. Tip is to make a reservation

Wow!!!!!!!!!!!! This restaurant is definitely the most esthetically pleasing we have visited this trip. The food was tasty... definitely over priced but good. The portion sizes are large so you will more than likely leave with a "doggie bag". Otto was AMAZING!!!!!! Please request him, he's attentive, sweet and humorous. I do recommend the Peanut Butter "Frrrozzen" Hot Chocolate dessert and the General Tso's Cauliflower.The restrooms are shared at this location with the Oyo hotel lobby, so not the cleanest, small and no beautiful colors or pictures, a key card is required, ask your waitress or waiter.

Came here because I've heard the stories of the amazing Serendipty in NYC and this location was a lot closer to our hotel than the original on the upper east. Our reservation was 6:30 on a Saturday night and it was pretty empty at the time. We got daycare a table for two in the hallway so I didn't really get to see the main restaurant but what I did see was bright and cute. Except our table had a window that looked into what was apparently just and unused closet space they painted with fun colors but it was weird. Our server was fine, nothing to write home about. The menu is big and everything we ate frankly non-dessert sucked. We ordered the chicken tender sundae for $30- a goblet filled with fries and cheese sauce, topped with tenders and mashed potato and peas. You're basically paying $30 for fries, and not good fries. The cheese sauce was pure salt, the tenders not hot and covered in buffalo sauce for no reason, and the scoop of mashed potatoes and gravy managed to taste like NOTHING. That is something you order for the picture I guess. We barely touched it. And then we got the foot long hot dog covered in mac and cheese. The Mac and cheese was fine, the hot dog grossly overdone and tasted like salt for $22 dollars. I barely ate anything. We then switched to dessert and did a standard frozen hot chocolate and the strawberry cheesecake sundae. Both were amazing- I just don't get why a sundae is $30. But whatever. They were delicious and presentation was top notch. The restaurant is attached to what looked like a very disgusting hotel- if you want to go to the bathroom you have to get a key for the restroom in the hotel lobby and I got major ick. Not sure why this esteemed brand wants to align with that hotel but okay. Definitely a tourist trap but I am glad I tried the frozen hot chocolate and would try the original locale.

I love the original Serendipity 3 on the UES. I grew up going there. Whenever we visited NYC as a kid, Serendipity 3 was always on our must list with its famous frozen hot chocolate, it's eclectic ambience and it's ability to get every kind of customer from the famous and ritziest to the tourist, local and every bohemian in between. Decades later, it's still a place to stop at.BUT ... and THAT SAID ... THIS VERSION OF S3 is HORRIBLE. The ambience is awesome. The fun colors, the electric vibe ... it screams (from the outside) that this is going to be a fun, awesome experience. BUT, THE REALITY IS that this S3 is TERRIBLE. The service is painful. You'd think the servers hate their jobs. The overpriced food (seriously, $19 for two cappuccinos to go) and the UNBELIEVABLY LACK OF CREATIVITY, MEDIOCRITY and BLAH-NESS of the food is BEYOND DISAPPOINTING.I get it, after 5 decades their idea of expansion was to open in a seedy, vile hotel in Times Square and bank on trying to capture the gullibility of tourists.Well, as once big fan of S3, and a 27 year NYC resident, this is purely awful. Save your mind and your money (and your pallet).

This place was amazing! We made reservations exactly a month before we planned to go and that was one of our better ideas! We mainly came for the known frozen hot chocolate and it was AWESOME!!!! As for food, we mainly got salads and they were also very yummy. All of the portions were very big and definitely able to be split between at least 2 people. The vibes were good and we enjoyed our time there!

Awesome food gorgeous space the ceramic tiles were amazing. I had salmon and the coconut vegan frozen hot chocolate! I will be back again the space is gorgeous. Great music too it has a good vibe!

I used to stop by the UES location to get their frozen hot chocolate. I decided to stop by this Times Square location after having dinner at Ding Tai Fung. The location is within walking distance to Din Tai Fung. The staff is very friendly. The decor is very cute and it is a great place to go if you want to catch up with friends over some desserts. The frozen hot chocolate is as good as I remember it (last time I had it, it was many years ago at the UES location!). I tried the special Sundae item, they forgot to put the 24K gold flakes, but immediately corrected the error when I mentioned it's missing from the order. Overall, I had a great experience, and would recommend anyone craving for sweets to stop by if you are in the Times Square area. The restrooms are outside of the restaurant, at the hotel lobby. You will need to request a keycard from the staff to access it. They also have a small area with a variety of merchandise.

The service was great and the atmosphere was fun, colorful and bright but the food is just average or less and for the price it's not worth it. The queso in the chips was barely warm and not as good as Moes or Qdoba. The chilli tasted just like canned Texas Pete chilli. The Strawberry White Chocolate was good but the regular frozen hot chocolate has an off taste to it. The tables are also close together. I felt like the lady next to me was part of my party as she kept longingly looking at our food and making comments.

The food was good... it's like an upscale Applebee's. What I hated was the mandatory spend per person that is in fine print on the menu. There's a $20 minimum per person order limit when you sit down. We went for my daughter's bday and just wanted to get her a cool milkshake & maybe an appetizer or 2 for the adults to split. But we were required to order $20/pp in food. We didn't realize it until we had already ordered a frozen drink, so we couldn't leave. They definitely need to be more forthcoming when they seat you about that limit!

We had an incredible time at Serendipity in Times Square! From the moment we walked in, the ambiance was welcoming and fun, perfectly capturing the charm of this iconic spot. We tried a variety of dishes, and everything exceeded our expectations. The truffle burger was absolutely delicious, with the perfect balance of flavor, while the truffle fries were crispy and indulgent. The peanut salad was a refreshing delight, and the Mac n' Cheese was creamy and comforting -definitely a crowd-pleaser! We also couldn't resist trying the frozen chocolates -both the One Hit Frozen Chocolate and the White Frozen Chocolate were heavenly.The real highlight, however, was the service. Jim, the manager, went above and beyond to make sure our experience was top-notch. He was attentive, friendly, and made our time there even more enjoyable.If you're looking for great food, excellent service, and a fantastic atmosphere in Times Square, Serendipity is a must-visit.