Paul's On Times Square

Love love love the waiter, Gustavo! Best waiter ever! Food and staff including the manager Greg is super nice! You won't be disappointed! The vodka sauce is amazing!

My group had talked to the manager and made a reservation for 15+ people, but when we arrived the wait staff were completely unaware of the reservation. We ended up having to wait over an hour to be seated. The wait staff were incredibly gracious and took really good care of us as the whole night. The restaurant gave us all 2 free drinks and several 20% off coupons to make up for the wait.The food seems to be pretty good. I'm vegan so my options were very limited, but I understand I'm not really the target demographic. They said the arugula salad could be made vegan, and ended up giving me a plate of arugula with absolutely no toppings. The entree was better- they modified the spaghetti with marinara and added vegetables. Heads up- the portion sizes are really really big. Overall, despite the accident with the reservation, our group had a great dinner.

I did not enjoy this restaurant. I felt service was lackluster, food was mediocre (and made me kind of ill later), and it was also slow. There wasn't really any ambiance here to speak of as this restaurant is inside a hotel. They did have reservations available when others didn't but I think there's probably a reason for that. There are many better Italian options in NYC.

If you are looking for the PERFECT restaurant for a special occasion, before a Broadway Show or FINE dining, PAUL's IS IMPECCABLY PERFECT! My bronzino (flown in fresh from Italy) was large, the textureMelted in my mouth, spiced and grilled perfectly. Our calamari was served hot and it was FRESH! The side dishes once again were perfectly prepared. My wife's chicken franchise was like butter and also meltedIn your mouth (no grizzle). The tastes, textures and freshness of all dishes was unmatchable! The service was also 5 stars with polite, attentive and a totally knowledgeable staff. The ambiance isModern, chic, Clean and the bar faces 42nd Street. Bathrooms were clean (and cleaning-attendant was on hand.) PAUL's IS A DO NOT MISS!!'

Ate her several times the buffet was good. Had several servers but Marjam was the best, most attentive server here! Ambience was good as well.

I thought I had already left a review for Paul's, since we've been here about a dozen times over the last four months. Had I written it a couple of months ago, it would have been a four or five star review. BUT, alas ... what seemed like a sweet romance seemed to fade fast.Yesterday though was the LAST time coming back here, despite living just blocks away.I don't know what's happened to Paul's of recent times. It was once our go to place for a guaranteed good meal and lovely time. Last night we went to Paul's because we (had been) huge fans and regular diners there. We've probably been a dozen times in the last few months. Two of our best friends were in town and we were excited to take them there before catching a show. But it was one of the worst NYC dining experiences we had, not just from the food, but the service, everything. A couple of times the chef came out to cater to the whims of the table behind us that everyone seemed to desperately trying to please. They were tripping over themselves for the four people at the table behind us and completely forgetting there was a dining room of other guests who also came here for a good meal and a good time. Sadly, I think few did. We certainly didn't. Doing that dog and pony show -- with the chef coming out with a fish on a platter and all -- at the sacrifice of us, including ignoring us, serving food late and incorrectly and completely acting as if no one else was eating there was inexcusable. At one point our server came to our table to let me know they were out of the ceviche, which was fine. But she was so focused on whoever the people were behind us that even my literally waving my hands in the air to tell her what I wanted to have instead (shrimp cocktail) failed to get her attention. It wasn't only her, there were several staff that were standing next to our table and completely oblivious, looking above us and around us. One of our dinner guests had to get up and wave in front of her to finally get her to look. And then it took 15 - 20 minutes to get a SHRIMP COCKTAIL, on the heels of our meal coming out.Adding insult to injury, our server than added 20% to a four top, knowing she had pretty much been MIA despite walking by us. But to not tell us, when it's not customary of Paul's to do that is bad restaurant etiquette 101. And then to not only do it deceitfully but to LIE and say it's customary when NEVER on any of our last 12 visits (I have the receipts) had any gratuity been added. We would have left 25-30% as we often do, even last night. That alone is shady and reason enough never to return.  I hope all of that was worth losing a valuable and loyal (and regular) patron.This was one of the WORST dining experiences we've had as of late and it was worse since we were entertaining two of our best friends who were visiting and we had raved about this place.NEVER AGAIN. EVER.Bye, Felicia!

(Dined 11/24/2022 TH @ 12:00pm & 11/25/2022 FR @ 10:00pm): Personally, I didn't meet any Pauls while hanging out in Times Square!After watching the Macy's Thanksgiving Day Parade in person, a friend and I planned to hit up Paul's On Times Square located in the hotel we were staying at. I made a point to try any restaurant located on the premises of any hotel I stayed at even though I knew the prices would be distinctly higher. The next evening, we stopped by with friends to cap a long eventful day. How did Paul do with this eatery!?PURCHASEManhattan Henge ($17.00): Makers Mark, triple sec, orange juice, pineapple juice, and grenadine, this was an odd cocktail that was more a tequila sunrise and overly sweet and not in any way a Manhattan at all https://www.yelp.com/user_local_photos?select=2IlC7Cjkg5_V0GzN7o9c_A&userid=8jVT2inwc8GIQ6sH2UG9Vw.2008 Chianti Classico Red Wine Glass ($17.00 x2): Oaky, bold dark berries, and drying - a good hearty wine https://www.yelp.com/user_local_photos?select=ykd8NayK8Nk3_5w9LTeHkQ&userid=8jVT2inwc8GIQ6sH2UG9Vw.6pc Bruschetta Milano ($14.00): Toasted baguette slices with goat cheese topped with diced tomatoes, red onion, and balsamic, these simple tiny snacks were a nice starter https://www.yelp.com/user_local_photos?select=vD461gv-TcfjIa558cAXyg&userid=8jVT2inwc8GIQ6sH2UG9Vw.Miracle On Times Square Cocktail ($19.00): Absolut Citron, Grey Goose Orange, Chambord, grapefruit juice, club soda, lime juice, the Chambord masked much of this multi-vodka mixed drink https://www.yelp.com/user_local_photos?select=cd8y04XEJntDp7Zz_lMNbg&userid=8jVT2inwc8GIQ6sH2UG9Vw.Fried Calamari ($21.00): Fried calamari rings served with homemade marinara sauce & chipotle mayo, these perfectly-sized rings had a nice slight crunchy coating and minimal chewiness https://www.yelp.com/user_local_photos?select=ZmAKZBT7W4D4nOxEEaC9jQ&userid=8jVT2inwc8GIQ6sH2UG9Vw.6pc Shrimp Cocktail ($21.00): Unimaginative and disappointing especially for the price https://www.yelp.com/user_local_photos?select=z7am-XTAGQvw6AP_UBu1ug&userid=8jVT2inwc8GIQ6sH2UG9Vw.Beer 16floz Draft ($9.00): Drank as a nightcap after a full day of drinking, I honestly couldn't remember what this was https://www.yelp.com/user_local_photos?select=iVRdGpm95G6jDkqGrykhZA&userid=8jVT2inwc8GIQ6sH2UG9Vw!Neapolitan Pizza ($19.00): Traditional New York pizza as simple as possible with a nice chewy crust https://www.yelp.com/user_local_photos?select=Ri5BVVotX1uQgjYnd_y4vQ&userid=8jVT2inwc8GIQ6sH2UG9Vw.Lobster Mac & Cheese ($15.00): All mac & cheese and hardly any lobster - disappointed https://www.yelp.com/user_local_photos?select=MqMCy9XnEFI5T-Simp__Dg&userid=8jVT2inwc8GIQ6sH2UG9Vw.Prosciutto Pizza ($23.00): A ton of prosciutto and arugula lazily placed on top, it still was a fine pie https://www.yelp.com/user_local_photos?select=GX2NO-Pjlqo-UmzDG9B1Hw&userid=8jVT2inwc8GIQ6sH2UG9Vw.SERVICEFirst visit, we easily sat at the bar and received quick service throughout. Second visit, our party was given a table and received our respective orders in around ten minutes. Both instances, the service was immediate and straightforward - thank you!PARKING (Varied; N/A this instance)Since I was staying at the Hilton Garden Inn New York/Times Square Central, we simply walked. Otherwise, the hotel offered onsite parking, a ton of nearby subway stations, or the use of ride-sharing options - 'nuff said. ATMOSPHERE, DÉCOR, AMBIENCEA sleek modern eatery with a small bar on the left, a quaint outdoor patio dining area, and a decent-sized indoor dining room area filled with dark cherry wood tables. Minimal natural lighting came through the patio and bar windows while frosted electric ceiling lights filled in the rest. There was one TV at the bar but couldn't recall any background music. https://www.yelp.com/user_local_photos?select=L5iZnCsYjekFJfK99qoNfQ&userid=8jVT2inwc8GIQ6sH2UG9VwATTIREAt this time of year, I was wrapped up in a beanie, thermals, goose down jacket, jeans, and clunky winter boots. Otherwise, this place was totally casual but maybe dressier in the evening.OVERALLPaul's On Times Square had its charm, and I fulfilled my hotel stay directive of onsite eateries, but frankly the prices were prohibitive and was put off by the random "service charges'' during each visit ($25.20 & $24.00). Additionally, the cocktails and several of the dishes missed the mark. However, the pizzas, service, and the fact they had happy hour were positives. The food menu was varied enough, but it wasn't as elegant as I expected based on its location and the hotel brand it partnered with. I found good value based on the prices, service, and experience noted above (TOTAL paid experience was around $260.00 BEFORE any discounts and/or tip). And, they accepted my credit card of choice... AMEX! 3.0 STARS

I had a great experience at Paul's, the ambiance was good. Service was excellent and food was great. I had the Lobster Ravioli. I will definitely be returning to Paul's.

We had Dino and his team from Paul's on Times Square, cater for our wedding and we were beyond pleased! We had 700 people at our wedding and were so nervous because of the large number of people and how the food would come out. The food was absolutely delicious, from the salad to the pasta to the steak, chicken and fish, etc. Our guests are still talking about how amazing the food was. Dino is a very talented professional which made our experience easy and stress free. His staff was all very kind and helped out beyond just the catering! Could not have asked for a better experience! Would highly recommend for any function big or small!! Jasmina & Dzemal D.

This place has the best pizza on Times Square! The crust is thin and crispy, the sauce is packed with flavor, and the toppings are super fresh. The staff is friendly, and the vibe is just perfect. 10/10 - would definitely come back!