Island Burger

Haven't had this in ages but as a frequent customer I can honestly say it was the Best shrimp and fries you can get!! Especially with the tamarind sauce along with a few others that made this plate delicious!Happy eatings! Service is always quick and friendly. Although it gets very busy they are fast paced and try to get you in and out as quickly as possible!

Never again with this. Order can never be done right, idk what they be doing there my girl keep ordering for some reason

Food is great.. But will not refer anyone bad attitude, poor customer service especially when I'm a big supporter of small business's I think they can d better when it comes to customer relation.

Good burgers but kinda pricey. With the price for quality. Service is quick. Ambiance is relaxed.

The food is great. The ppl are kind of rude. The older lady taking care of online orders seems so old school. I saw so many pplWait and their orders were ready in her face. I spent about 45 mins waiting on shark and salmon burgers!

I've eaten here in the past except their closer to my home. Literally around the corner. There wasn't a long line when we arrived and service was pleasant. I didn't have to scream out my order as I did in their first location, due to the music. My order was ready in 15 mins. Yay! I ordered the signature island burger for my kids to share with fries and shrimp fried for me. I was more interested in the sauces - my favorite is the garlic sauce. They gave me 5 sauces and didn't ask for extra money like other places.The food was good and the fries were perfect. I love steak fries and they didn't disappoint. Everything was cooked well and more importantly the kids enjoyed it. I'll be back!

Bomb ass burgers and food. Plethora of toppings and the sauce choices are everything Love them.

I have supported Island Burger for nearly 10 years and today's experience was disappointing. To be transparent the restaurant was never big on customer service and usually has rude females on the register. This is from Utica and Church days and it's clear not much has changed. Imagine ordering for your mom and family on Mother's Day and the order that is prepared wrong is the one for your mom. Then the salad was not included in the bag! I ordered from Uber eats. The bag was stapled closed! I called immediately after delivery and was told to call on Wednesday because the restaurant was closing at 8pm. Drove there because it was only 7:02pm when I called. While en route I ordered two additional grilled shrimp and chips because I gave my order to my sister whose salad order was not included. I get to the restaurant and the representative at the register is telling me that the burger was probably wrong but she knows the salad was in the bag. I disagreed with her! She was wrong and I would like management to review the CCTV with her! Why would I pay over $100 for food, pay for the an uber driver, tip the driver. then drive all the way to the restaurant to argue about a salad!!!! Im annoyed even typing this. It's absurd!!! It gets worst. The employee is in the back cursing and being unprofessional explaining to a manager! She just cannot take the fact that she is wrong. Why is she even employed in a service position!? That js not her competency! Talk about unprofessional and unfortunate! I explain to a woman working there my concerns. I believe her name was Glenda. As we are talking I am presented with my new order, the shrimp and chips. I asked Glenda for sauces and the same unprofessional worker starts talking "it cost"! Why would you charge a customer who you already owe for the salad (pending whatever investigation they are conducting). The cameras will show noSalad ever placed in my order!!!!!!! I receive one brown bag with 4 staples in it! No salad! To make matters worse I opened the new order in the store and the shrimps are fried! Not only did I ask for grilled shrimp the person who took my order reiterated grilled shrimp twice!! For a place where workers are so adamant and condescending to have output that reveals mistake, after mistake, after mistake!! How is that competence! I just asked for a refund which will take days......I just cannot in good faith support Island Burger anymore. To double down and triple down on poor service is just way too much for me.There are options! Never again!

Horrible taste and waste of $17 dollars. I paid extra for avocado and it was not in my bowel. I would like a refund. This was my first time at this establishment and it was horrible.

Very disgusting in this place Glenda has a very nasty attitude I order 3 plates of food and I only got enough sauce for 2 plates so I requested more sauce for another and she had a problem to give me more sauce she inspected the whole bag then realize I was right and gave me sauce for another plate upon pushing the paper bag back through the plastic window it was ripped upon leaving the store all my food splilled out on the floor I called them back and they said it's nothing they can do after I spent all the money on it