Twin Tire and Auto Care Harvey LA
Jeanette B.
Mar 27, 2019
We started our RV full time travels 3 weeks ago from South Florida and have been having issues with our back roght tire losing air pressure.Before leaving New Orleans we called Luigi and he had us come right over. Upon arriving he was standing out on the sidewalk to direct us in and to stop traffic so that we could easily maneuver into their parking lot.The guys quickly assessed the tires and found our back inner tire had a nail in it which was causing a small leak.Plugged, in and out and back on the road in less than 30 minutes! Great customer service!
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Jeniffer A.
Jul 30, 2024
I first met Shane while I was stranded on the side of the road. He helped me fix my car in no time. My family and I have been going to them ever since. They have a good staff that's great at explaining things, prices are always good and the service is impeccable. We trust them with all of our auto service needs.
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Genevieve E.
May 29, 2022
We've had excellent service from T.C. You will find honestly here, which is lacking in the auto industry. A tire I purchased started to lose air quickly, about 2/3 weeks after purchase. I brought it back, expecting to buy another tire (N.O. streets). Instead, I was told that the tire had a faulty stem which was remedied. The tire is perfect. Thanks. Genevieve and Max
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Kendall Y.
Jul 24, 2020
I called, dropped car off, and picked up same day. Car was shaking bad. New tires, alignment, balance, new rotors.
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Crystal T.
Jan 1, 2019
**A tire patch and new stem at Twin Tire & Auto Care cost $24.94. Fantastic price. Maybe a little too good to be true. You get what you pay for and in my case I drove away incorrectly calibrated and cosmetically damaged**On September 11th I went to Twin Tire to pick up a Lincoln and drop off a Beetle that needed a new tire stem and a patch.When I walked in Richie stated that the vehicle parked next to my Lincoln was just stolen out of Twin Tire & Auto Care parking lot earlier.Richie stated the Beetle would be ready in 30 minutes.Inside the Lincoln, items thrown a muck, consoles and glove compartment left ajar, all of the change cleared out with the empty containers thrown on the passenger seat. I informed Richie that the Lincoln was a victim of a crime as well. Richie shrugged his shoulders and said sorry. I understand there is nothing that could Richie could have done at that point. It just feels irresponsible to leave customers vehicles unlocked and vulnerable unattended. About an hour later I returned to pick up the Beetle. It was still in the same parking spot that I left it in. Richie was no longer there. The man at the other desk stated that they haven't started working my Beetle. I told him that was a bummer because I have things to do. I didn't get the impression the deskman cared about the work plans I made around the timeline they provided me. About 30 minutes later a technician, referenced as Lee Roy on the paperwork, drove my Beetle into the shop. The Beetle was front row center behind a large plexiglass window facing the fight side of the vehicle. It took this technician an hour to replace the stem and patch a hole. The technician ate Cheetos and was extremely distracted by other coworkers the entire time he worked on my car. The technician started to take off the hubcaps on the wrong (front) tires. I interrupted the man working at the desk to inform him that the technician was working on the wrong tires and I am now running very behind schedule. Without even turning around to look at the situation taking place right behind him, the man at the desk informed me that the technician was just checking the tire pressure. I informed desk man that the tire pressure can be easily checked with the hubcap in place. He couldn't be bothered to assist the only customer in the shop. I was obviously uncomfortable with the situation. The situation of this technician not paying attention to my car as he worked on it. By the time he finally finished the job it was storming outside and I couldn't check the craftsmanship. The next day, September 12, I dropped my Beetle off at the Volkswagen dealership to have a speed sensor and the ignition button replaced. Parts had to be ordered. I picked my car up from the VW dealership on Tuesday, September 18. On Monday, September 23rd, A caution light illuminates on my Beatles dashboard, there is a tire problem. I don't put many miles on my Beetle, I'm not surprised it took a couple days to register there was a problem. While it states on the Twin Tire & Auto Care invoice " ((SET AIR in all TIRES to DOOR SPEC'S))", they in fact didn't do that at all. The Twin Tire & Auto Care technician put 55 pounds of pressure in low profile Beetle when the door specs obviously state 29 PSI. Only the rear tires had incorrect PSI, the only tires Twin & Tire Auto Care worked on. Then I saw the damage. Cheeto monster tire technician had carelessly attacked the chrome VW emblems on my hub! My heart sunk! I love this car and I take great care of it. I got nervous when I saw the flathead screwdriver in the technicians hand. But surely this trained tire technician knows to remove this hubcap you need a 90 degree pick tool..... There are two very noticeable flathead screwdriver wedge marks in the chrome on the center of my Beetle's back left wheel.Richie claimed he ordered replacement caps on October 8th and he would call me when they were in.It's January 1, 2019. I never got that call.Twin Tire & Auto Care is not to be trusted!
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Elizabeth D.
Oct 4, 2016
If you are looking for an auto repair shop and see this review, STOP LOOKING FOR A NEW PLACE AND GO HERE. I promise, this place is WONDERFUL! They have always fit me in no matter what (even if I don't have an appointment and just walk in) and they DON'T overcharge me ever. I had problems while driving across the Causeway yesterday and had to be escorted off the bridge and Twin Tire got me in and checked out my "check engine" light and made sure everything was working properly and nothing was loose and hoses were tightened and there was air in my tires and they replaced my engine air filter. He even flushed my gas tank to see if that caused the warning on the Causeway and guess how much they charged me?! THE COST OF THE ENGINE FILTER. That's IT! (which isn't expensive at all if you're wondering).They even recommended some minor repairs and gave me quotes before I asked for them because they are honest and upfront and not trying to highway rob you like every other mechanics I've been to (looking specifically at you Don Bohn and Veterans Ford). With the Ford dealerships and other places I've gone in with coupons saying, "pay x amount," and yes I know I take 0.3 more quarts of oil than what the coupons covered, but I always end up paying $20-$30 more than previously agreed upon. So for oil change, regularly scheduled maintenance, and repairs, seriously come support these guys, Dennis and Richie (might be Rich) are awesome, kind, and courteous, and they also don't treat you like you're stupid and try to jip you because you're a female. They have a loyalty rewards card program (sign up, it's free, but make sure to activate card within 30 days or lose those initial 200 sign up points like I did :( ) and the rewards can be gift cards to Twin Tire or donations to local charities and hospitals like Cafe Hope!!!!Also, free WiFi and they're always playing the food network or travel channel, so it's not a boring wait!
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Lisa C.
Mar 18, 2018
The friendliness and service at Twin Tire can't be beat! I needed to replace a tire after a nasty run in with a New Orleans pothole and they were terrific. They ordered a tire for me, had it ready to install when I arrived at the shop, and I was on my way in about 20 minutes- tops! Thanks again.
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Cynthia T.
Jan 23, 2017
My husband and I have had good experiences with this location but this past Saturday (1/21/2017) things were definitely different. I went in at 1:45 pm -not realizing they were closing in 15 mins- hoping to get my tire, which had a fast air leak, repaired. Grant it, they were closing and could not help me but it was the attitude in which the guy who was at the front counter had with me. First of all, my son and I left my house about 25 mins prior to arriving there not realizing my tire was basically flat. I felt the flat tire while driving a few blocks from home and hurried to the nearest gas station to put air in the tire. After putting the air in the tire, we could hear the air leaking out so since my tires were purchased from TT and I have a warranty, My first thought was to drive straight there as quickly as possible. We get there and the guy at the counter looks at me with an expressionless face and asks in a flat tone "what can I do for you?" I explained that I had a tire that was leaking air in need of repair. Without any hesitation or empathy for my situation...without an "Unfortunately but" or "I'm sorry, but" ...he sharply and COLDLY says to me "I won't be able to do that today." So still not realizing they were closing in 15 minutes...I say but my tire is leaking fast and I bought my tires from here hoping to get it done (for the record, we have a credit card account with these people). So he had the nerve to look me in the eye and condescendingly say to me..."Well, we opened at 8:00 am...." basically saying to me that I had all day and should have come in earlier...and this person did not even know my situation! So then he says again, coldly, "we close at 2 so I can't help you today." Needless to say, I walked out of there perplexed and almost fuming.Others I've encountered over the past few years have definitely been courteous but this person was not only NOT courteous, he was VERY rude. My 16 year old son...who witnessed the entire brief encounter, concurred. That person made me feel like my business/money did not matter at all, and it was clear to us that he could care less if I ever came back.
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Michael B.
Jun 29, 2018
I found Twin Tire's mobile tire repair service to be truly exceptional. On 6/27/18, while bushogging our property, I had the misfortune of experiencing a catastrophic tire failure on one of the large rear tractor tires in an isolated location. My wife had a favorable experience at Twin Tire some time back at their Marrero location -- so I contacted them. I was referred to their dispatch service and spoke to Dennis Richard. Fully expecting the worst based on my dire predicament, I was put at ease as Dennis assured me that they could solve my problem. Jimmy Shaeffer arrived on the scene in less than an hour -- fully equipped to handle the situation -- including bringing a new inner tube (not your average size tire!!!).The Twin Tire rig, as operated by Jimmy, is a marvel in action -- he really knows what he's doing and did a very thorough job! The job was completed in short order and I was back in operation much sooner than I originally anticipated. The crowning touch is that the cost for this job was VERY fair and reasonable.My suggestion is that Twin Tire name their dispatch service "Angel on the Road" or something similar. Thank God for this outstanding service!
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Tara J.
Jan 5, 2021
Excellent fast service for tires and oil change. Luigi and his staff offer terrific customer service!
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