The Pontchartrain Hotel

spent my birthday weekend at the Pontchartrain Hotel and it was awesome! i loved our room and the bathroom was supplied with le labo which was a nice touch. there's a rooftop bar that overlooks the city and a coffee shop & jazz bar on the first floor.

Do yourself a favor and filter to the 1-2 star reviews and this paints an accurate picture of the service you will receive here. Went with a large party for a birthday and we all stayed in different rooms, each with similar or worse experiences. Some serious issues:* None of us received housekeeping services except on our last day, one of us in our party did, they caught a member of housekeeping going into their backpack looking to steal things.* Management did not handle this professionally and accused us of misunderstanding and could not confirm if the employee was still on the premises* I had to approach the front desk to get more toilet paper and waters since housekeeping never showed. Even after I called to request these items be brought up after 3 hours I just went to the front desk.* Someone in our party overheard a guest saying their credit card was missing and had a charge on it even though it was left in their hotel safe (check other reviews, this is common!)* Room was dusty and worn and air conditioner had odd smell* Bathroom tile was painted over and chipping in areasI'm sure some people have stayed here and got out unscatched, but the turnover in management is a definite sign things are going downhill. The only thing keeping this place afloat is not their service but the rooftop bar that brings in a lot of publicity and business. I was fooled by the exterior charm of this place, but not worth the money to receive such terrible service and no help from the management. We did get a refund of one night, but the rate for this place does not match the quality.

Stayed here with my mother after staying at the Hotel Monteleone for a week and wish we had never left. It's too far from everything and when we asked about laundry they said they couldn't find the price sheet. Asked again later the same night and they still couldn't find it but said they mentioned another guest who did laundry and get a whole bag washed for $25. So we figured we'd send a bag next morning and it would be $25. It was WAY more. If I had known I would have just waited. When I called to inquire about it after we got it back, all she said was manager wasn't there. Also, when going up the elevators, hotel guests were shoved into the one elevator because the other one was used for the rooftop bar. Guests who are paying money to stay here should get first dibs on both elevators. Don't save one for the rooftop bar. Wait until one is free. That's just absurd to me. Plus we eventually went up there later and saw other people go up there and bring up their own drinks. Tacky. Anyway, hopefully things get better.Later...Really cute hotel with a couple of great restaurants and a rooftop bar called Hot Tin with the best views of the city. When checking in they were all super nice, but there was I guess a miscommunication with how much laundry would be if sent out. That was what started our whole downhill with the place. Don't get me wrong. Nice spacious rooms, especially the bathroom which was amazing, but also was annoying when people who weren't staying there were taking over the elevator just to go to the bar upstairs. Both of them should be reserved for the people actually staying there first and foremost. The Bayou Bar downstairs had a great burger and crawfish sandwich but really weird tasting wine. Also, is a trolley ride away from everything central which doesn't sound so bad but definitely eats into the time and kind of more of a hassle compared to when you are staying close to everything. I would not stay here again as it is too far away for me and more expensive then the one that was close to everything that we stayed at.

I'm staying in this hotel for over $600 a night and they only have one elevator because the other elevator is used strictly to go to the rooftop bar. The rooftop bar is open to the public. That's what they care about not the people who are paying to stay in the hotel. And they let total strangers walk in the hotel use the lobby bathroom there's no security here whatsoever very disappointing. i'm 67 years old and I had to walk five flights already three times in two days because it's an hour away for an elevator.

We arrived well before checkin time and the staff was very friendly and accommodating! With the room they provide coupons for a free glass of sparkling and inform us of a nearby gym that is available for use. Gorgeous room! The bed is plush and comfortable. I love the old world charm and class the space has. There is a small refrigerator in the room which has some beverages for purchase, but enough room for your snacks/leftovers. There is some work being done on the main floor, but it isn't disruptive. Would stay again!

For location this is a great spot. But for $650 a night how do they run out of coffee for the room? They gave us free coffee coupons for the cafe but they didn't open until 7am and I was up at 5am. No room service even though we were told they would bring us coffee if we called for it. I went down to the front desk and was told that they would bring me coffee. After an hour I went back down and was told sorry they were out of coffee and didn't have my room number to call me and let me know. If they didn't have my room number how are they going to bring me coffee? The only tea they had was chamomile, which is for going to sleep not for waking up. They also will not give you room cleaning unless you ask for it specifically. I heard a lot of negative feedback about the fact that there's only one elevator, but we really didn't have any problems with that. There was no light above the sink in the bathroom so you had to rely on the light from the window on only half your face. Everyone was really nice. Beds were comfortable. You really are just paying for the history. We had a fantastic dinner at the Jack Rose restaurant! Forget about getting into the jazz club. Silver Whistle Cafe had the best chocolate croissant and grits that I've had in a very long time. Rooftop bar has a great view and people watching! It was nice being in the suite because we had a separate living room with TV from the bedrooms. But I don't think $650 a night is worth it. Very simple changes could make a huge difference.

It was advertised as vintage when really it was just, old and dusty. The rooms could be changed to give a vintage feel, instead they keep it dusty and raggedy. The carpet is old and torn. It's also not centrally located, prepare to catch some form of transportation to get everywhere. I wouldn't stay here again.

Too much dei implementation. Hostility towards non lgtbq persons both in the hiring process and customer relations.

Classic hotel with an excellent jazz club. It's best feature is the best valet service in town. Michael and the guys are real pros. Won't hesitate to go the extra mile.

Small, older hotel on St Charles street car line. This dowager has personality and so do all her staff. Ok, she has a cafe for breakfast, two bars (one on the roof don't miss it!) and a very New Orleans dining room. Food and cocktails are excellent!