The Engraving Co.

I went to the Engraving Company to get my daughter a rosary box for her confirmation. They were very helpful and friendly. The silver jewelry box was ready in just a couple of hours, and they did a beautiful job. I definitely recommend the Engraving Company.

We had a conference in town and one of their awards didn't arrive. It's Sunday at 4:30pm, ceremony is tomorrow at 8am.Elisabeth saved the day by working with our panicked client over the phone and calmly got the plaque engraved with logo and design in under an hour.It's all about customer service in our industry (hospitality) and Elisabeth is fine example of helpfulness without the tud.

I needed a watch battery replaced, and stopped in a couple jewelry stores in Lakeside. Both said they would have to send my watch out, and it would cost at least $70! One of the employees at Lee Michael's suggested I go to The Engraving Company and they could replace it. I really need to thank her for that tip, since they replaced it that day, a busy day for them, but they had it ready in 45 minutes, for $18. I went back the next week with another watch that would stop periodically, and told them I didn't know if it was a battery dying, or the watch needing repair. They told me they would take a look, to come back in 15 minutes. When I did, they had "demagnetized" it and said that would probably take care of the problem. NO CHARGE! The watch is working fine now. I LOVE THIS PLACE!!

I had an issue with my cracked watch crystal cover that was replaced by The Engraving Co., and I went in to discuss the matter with them. The representative said they would see what they could do and call me. The representative was so kind when she called, and said that their jeweler would replace the crystal for free as a courtesy. It can be hard to find this level of integrity and customer service that was demonstrated to me. I highly recommend this business for repairs, buying beautiful jewelry, and for picking up their unique one-of-a kind gifts for the person who may have everything. There is a cool selection of things at various price points to fit your budget.Thank you so very much for taking care of my watch that I love so very much. I appreciate each of you and your company!

If I could I would give this place a million stars , no lie! This may seem strange but I go here for all of my watch needs! I've brought my mother's Fossil watch to get the battery replaced and they did it within 15 minutes and the price is very reasonable!I have a Fitbit blaze and have bought various watchbands from amazon in different colors like silver, rose gold, gold, and black in here to get the watchbands adjusted. They took care of it in about 15 minutes and again charged a reasonable price.The people that work here are super nice and always remember me when I come in which is awesome! It's nice to feel so welcome and taken care of!They have so many cute things in this store too for presents, jewelry, and other items that can be engraved!I love this store!

I was in need of adjusting two watches. Since I frequent Lakeside Mall I was directed to this location by several watch sale-persons. My instructions were: "add two links to both watches". The sales person recommended I try them on to confirm and also agreed this was best.After 30mins I return, the silver watch fit perfectly, the gold still too tight. I informed the sales lady who passed on to the watch-repairer "you didn't add a link" to the gold one. There's two links in the bag(she gave me for my leftover links).I leave and return and my frigging watch is even *TIGHTER*. I displayed my failed attempts to secure my watch to the sale-person who again instructed "Add a link, not take one away, he can't even get it on!".So while waiting for this extra attempt, I see a nice Movado in the display case. I have never seen this model before so naturally I ask for help, "What is the model for this Movado?". Sales-person had no idea so she shouts to the back, WHATS THE MODEL FOR THE MOVADO IN THE DISPLAY CASE??". The Watch-Repairer shouts back, "I DONT KNOW, TELL'em TO SEARCH IT ON HIS COMPUTER!!".Really?!

They broke my watch. Digital watch. It just needed a battery. It was working when I gave it to them. but the light wasn't working. They made me wait more than half an hour and then they gave it back to me, broken. He said he tried to insert a new battery and it didn't work. He had no explanation. I think he probably broke a part when he was working on it. Don't use this company.

Mike and the Staff were courteous and helpful in choosing the right words, font and placement on my custom engraving to honor my fallen friend. Such concern for Customer satisfaction is hard to find. I strongly recommend visiting this store for affordable, unique gifts and superior customer service. I'll trust them with all of my future custom purchases and personal gifts.

Love this place. They are always professional and helpful and have prompt service. Have had several items engraved there

Excellent staff! Friendly and helpful. Answered all my questions in a friendly and courteous manner. Got my jewelry repaired and shopped around for gifts too!I plan on coming back!