The Concierge Connection

Can I give a negative star and multiply it please. After walking quite awhile to get there I get to read a note that says be back soon and call if you need help. Called and right to answering machine. Called again. Same thing. Business hours should be observed if you plan on having them hold your belongings. Wtf....

Highly recommend this company! Jesse and keila truly went above and beyond to make sure we had an amazing experience in New Orleans. Concierge connection was a surprising perk to our Airbnb booking. They provided reasonably priced, safe luggage storage, transportation to and from the airport, and would help make recommendations and book tours during your stay. Their building also had a nice little lounge with a bathroom, bar, and small shop with snacks and toiletries so you have everything you need while you wait to check in! Above all else, Jesse and keila were so friendly and accommodating! When they saw that we'd rented a studio for two people to save money, they upgraded us to a one bedroom apartment! They made us feel so welcome, always greeting us with a smile or high five. Airport transport was clean, safe, and efficient. Also, cheaper than an Uber!! Will definitely be back on my next visit to New Orleans!

We use this place every single time we visit New Orleans when we have a late flight. Just drop off & enjoy our last day. Excellent customer service. Wonderful and friendly every single time we use them.

This company knows exactly what's happening in the city and can point you in the right direction. They also have a complimentary bar in their upstairs lounge! I have used them more than once for a few things: luggage storage, transportation to the airport and access to the Pelicans games (they have suite tickets). Perfect company to rely on when you travel to New Orleans for work or pleasure. Thanks for the great service, Jessie and staff!

Well, if you want to book tours and want to get any discounts such as AAA or AARP, etc, don't go here. Just book directly with the tour operator. Also the deposits are NON-REFUNDABLE so there's really no advantage here. The rep at this place told me I'd be getting the AAA discount at the CREOLE QUEEN when I paid my remaining balance, not true, that's very misleading, once you make a deposit the tour operator won't apply any of your discounts as I mentioned above.

Wow. The staff are very professional. They helped us book tours, stored our things with we had to check out and provided transportation to the airport.

After planning to use their luggage hold service, the doors are locked (during published open business hours), and phone number is disconnected.