Pal's Lounge

My brother and his dog loved this place... god rest their souls...!!! He liked the people, the ambiance or vibe was always soo chill... just like he was...!!!

Awesome neighborhood bar in Bayou St. John. I believe it's the only bar in the area, so you can tell it's full of people who live nearby and walk over. There was a wide age range present, and it felt like a very inclusive place, which was cool. The bartenders and patron were all friendly. I was visiting and just stopped in for a quick night cap as it was near my Airbnb. I ended up talking to another visitor and a local for a long time, which is always nice. Later in the evening there was a security guard there to check I.D.s and a pop up food vendor showed up. I forget what kind of food it was, but it smelled good, I got one of their cocktails, a rose honey lavender sangria. It was pre batched and kind of sweet but not terrible. Great place to come for a quick drink or to make a new friend,

Love a great neighborhood bar. Came here with friends before dinner for a couple of drinks. It's a pretty small bar but it's obvious many of the customers are regulars. Good selection of beer.They have video poker and limited seating since the bar is so narrow. The women's restroom has 2 toilets out in the open..seems like a waste of space bc one person uses it at time while the other toilet just sits there. Just put a stall around them. I waited for 20 min bc a girl was in there Forever so I finally had to use the men's. This was the highlight of the bar for me. There are a bunch of great centerfold pics! Lol. I will give u guys the 5th star if u put a stall in that damn womens bathroom. Lol

Can't ask for a better quintessential neighborhood Dive bar. Make sure you bring your ID!

Great spot, great mix of people, great service, generous pours.Centrally located.What's not to like?

Omfg !!! Charlie is the STAR of this Bar in this Saturday! Charlie greeted me upon walking into the bar. I just admit I was nervous because it is not my usual hangout but Charlie definitely broke the ice with that incredible awesomeness and wittiness. Charlie Asked me my preferred liquor and went right into many suggestions I can try from Charlie managed to make me feel welcomed and not to mention the shirt had a hilarious quote on it. As for the bar itself it is giving me neighborhood vibes. It is very intimate and cozy at the same time. I feel cool by being here. I live for a good bar with good people working. There are board games to play here as well in case it gets too quiet. There are poker machines towards the back for those that enjoy the machines/gambling. Very cool.overall. very laid back. Not crowded. Just what I was looking for on this gloomy rainy muggy Saturday!

Dark space, impatient bartenders, but most importantly poor quality drinks. I ordered a watermelon mojito and I believe there is no reason to use the nastiest/cheapest liquor and pair it with drink concentrate.

Middle aged lady with short blonde hair treats people like trash. My fiance was simply trying to join a party she was invited to and she refused to let her in and mocked her with crying motions and laughs with the bartender. Absolutely childish and pathetic display by someone that only appears to be an adult. So rude when it would've been so easy to be polite

Pals is a great neighborhood bar. For those tourists wanting to get out of the FQ for a bit, I'd definitely recommend renting a blue bike and heading over. Probably a ten minute bike ride. They have some of the nicest bartenders, and the weirdest bathroom!

Dear Yep :I'm coming to you with a great local business. I know that people won't always agree, and I'll treat everyone on the site with honesty and the utmost of respect. I've understood the guidelines which set the tone for discourse on this site. I've read the additional guidelines therein and would like to contribute the following to the site: Relevant: Discovery, Engagement, and Delivery are the three main components of Customer Experience. For example, One of the best ways to offer a more personal customer experience is using the customer's name when talking with them - in person, over the phone, through email, or when coming up with customer surveys. The four components of CX are brand, product, price, and service. Basically, CX refers to everything an organization does to deliver superior experiences, value, and growth for customers. My journey describes my end-to-end experience, as opposed to my satisfaction at various bars or touchpoints. Attending to full customer journeys instead of touchpoints can drive stronger business outcomes. For instance, Looking to the hospitality industry, customers of hotels that get the entire customer journey right may be 61 percent more willing to recommend those hotels than customers of hotels that just focus on touchpoints. On Saturday, June 24, 2023; a bartender at Pals lounge refused me and my friend a drink without justification and she did not get the customer journey right and I will not be recommending Pals lounge to any of my other friends because of the service I was denied. Attending to full customer journeys instead of touchpoints can drive stronger business outcomes. For instance, a McKinsey survey found that customer satisfaction with health insurance is 73 percent more likely when the entire journey works well than when only touchpoints do. Looking to the hospitality industry, customers of hotels that get the entire customer journey right may be 61 percent more willing to recommend those hotels than customers of hotels that just focus on touchpoints. If Pals lounge is looking to reinvigorate its customer experience, three efforts can help Pals lounge move from touchpoints to journeys:Observe. Put yourself in your customers' shoes: What do they see? This can help organize and mobilize employees around customer needs. In addition to identifying and understanding the customer's journey, you'll need to quantify what matters to customers and define a clear aspiration and common purpose.Shape. When you design customer experiences, interactions must be reshaped into different sequences. Even if your effort starts small, it can swiftly become much larger and entail the digitization of processes, the reorientation of company culture, and nimble refinements in the field.Perform. Making the transition to prioritize journeys can be a journey in itself that takes years and requires deep engagement from everyone in the company, from corporate leaders right down to the front line.With best regards, I amJust Another Customer