Optimus Entertainment

The game room is very limited, it's hot, and the bathrooms are a mess. The staff was nice, but I did not like how the owner Interacted with my 1q year old daughter then wouldn't even address me as her parent. My daughter was in the play center keeping an eye on her 5 year old brother as I asked her to. When the owner kicked her out and wouldn't let her explain why she was in there. My daughter came and told me what happened and the owner wouldn't even address me.

This spot tired my son out. 3 hours and he ran through my money with buying points on these games... i will WARN you that your points are added to a card..just like CHUCK E CHEESE. THERE'S lazer taag and bumper cars, 3 d mini theaters, virtual games etc. There's an area for babies/little ones too. There's a concession stand where you can order food and drink.

Optimus Entertainment does not need to be in the customer service industry. My child's school traveled 5 hours as a part of the 5th-grade class celebration only to arrive and be disappointed by this company. The owner sent his staff home and closed the business while we were en route. The school secretary called to tell us the disturbing news. He didn't even have the audacity to contact the main point of contact. We had a bus full of children who were extremely disappointed. Especially since it was the first time visiting New Orleans for some of the children. How can anyone who has a conscience do this to young children? I bet they took the money and ran. Hopefully, the school can get their money back. Luckily the children have such a great group of parents who got together to find somewhere else for them to go! As a travel agent, I would never recommend this place to any of my clients.

This is a hole in the wall Dave and busters. The music is not child appropriate, the staff are not attentive to kids misbehaving and putting themselves and others in dangerous situations. Maybe that's why a waiver is required.

This place is so amazing it's fun for the whole family there's something for all ages

So fun for field trips. They were so accommodating with a last minute field trip and handled 240 people well. They were so nice and provided above and beyond our expectations.