Omni Royal Orleans

A whole wedding party stayed here in 2023 love it came back for anniversary and delightful place to stay

Expedia has this hotel listed as a 4 star hotel. I shudder to think what a 3 star hotel is! Got a room with a balcony and it was pretty disgusting. Peeling wallpaper, gross shower, and pretty sure there was black mold growing on the ceiling. None of the plugs worked and our lamp shades were all broken. Ok front desk, but avoid the bar. Slow and rude service. Had a bartender ask me to move some chairs around for him and a women hostess for Saturday brunch (11/2/24) tell me the the staff was too busy to answer my question of if they do take away in a super condescending tone. Told me to go to a coffee shop! Great bell desk, concierge, and doorman.

Omni should be your first choice when looking for a hotel in New Orleans. It is located directly in the French Quarter which makes for a convenient location to many of the local businesses and entertainment. The staff is friendly and extremely helpful, especially if you are new to New Orleans. The hotel is well kept, and the rooms (including the bathrooms) are neat and clean. This was our second stay at Omni, and I found the accommodations better than the other hotels that we have stayed at in New Orleans. The Petite Rooms are indeed petite, so you may want to consider booking the Deluxe Rooms or up. The hotel has a (seasonal) rooftop pool & bar as well as a fitness center. Additionally, you can dine in and have a drink at the Rib Room and/or bar. Omni is a classic hotel with a prime location if your goal is to remain mostly in the quarter; however, it is pretty easy to get an Uber directly outside the hotel.

We have been here a week over Christmas and there is no heat in the entire building. Our room is a fridge. There was no heat when we checked in and they never told us. Trying to find a new hotel on Christmas Eve is hard. It's our last visit to an Omni property. They seem to not be working on getting hotel room to a temperature over 50.

Bumping up a star for the staff, after the Easter madness died down. Once things were calm again, staff were welcoming & friendly at each encounter. I went to the desk the day before check out to see if they could accommodate a late check out, as our flight wouldn't be departing til 5pm now, it was previously at 130pm. We were just hoping to be able to go eat breakfast then come back to the room & freshen up before roaming the streets until our departure... with a bit of shuffling, they offered us the room til 3pm & declined to charge us a late check-out fee. I greatly appreciated that.The location remains ideal for being able to go either direction by foot & we were able to walk to everything. Granted, we put in 25k steps on average daily, but we needed to walk off the food.8 min to the Sazerac HouseTons of dining starting within a few steps We even did the 1hr walk to Saffron - took 2hrs to waddle back tho... The style of the property is true to the era/location. Outlets remained our biggest problem- with about 20% non-functional & very to start with, as well as awkward positioning. Plumbing worked well and the water was HOT. Room service was punctual and orders were always accurate.The property is larger than it appears, with inside rooms overlooking the Courtyard/ Courtyard walk-outs. These rooms are quiet, and the Courtyard is not party central as I'd envisioned. I'd definitely be ok booking a walkout Courtyard room. There our some balcony rooms on the outward faciling rooms. These could be to be noisier, based on street activity at the time.Note: I'm sure that, to some, some of what I mentioned seems incredibly petty and entitled. That may be so, however, these added ammenities are a big part of our the reason we elect to hit a 30 night minimum either Omni each year. Our fulfillment, comes with guarantees. If you had a credit card that earned 5% back with each use, so you used it over other cards, but they decided not to give you that 5% back, well, it would be irritating.

The Mrs. and I spent four nights at the Omni Royal Orleans. We arrived on the afternoon of Tuesday, March 26th. Michelle checked us in and let us know that our room wasn't yet so we had the Bellman hold our luggage while we explored the area.Shortly after 2 p.m. I received a text that our room was ready. We were assigned room 503. Which is a petite queen room and petite it was. Almost miniature. We've stayed in rooms on cruise ships bigger than 503. I have to say it was maybe 200 square feet. We were literally bumping into the wall walking through the door. The bathroom did not have any counter space so it was a balancing act as far as where we put our toiletries. We ended up spending one night in room 503 because we woke up to a rattling door which opened up into a rattling hallway. Not kidding. So the Mrs. asked me to work my magic and see about an upgrade. I went downstairs and spoke to Sardoz at the front desk. I asked about upgrading to a king room and he let me know it would be an additional $61 a night. I returned and told the Mrs. She called the front desk and asked if the rattling in the door could be fixed. Shortly after she ended her call, Sardoz called and offered a complimentary upgrade to a deluxe queen room. We were then moved to room 253. A much larger and more comfortable room. Abra cadabra! Poof! Once again, the magic of kindness and treating people with respect worked. Hposekeeping is offered daily but our room was never touched during out entire stay. It was a bit frustrating when housekeeping knocked on our door at 4:30 p.m. asking if we needed anything. I don't know if it was a staffing issue or if staff was on NOLA time but I've never stayed in a hotel that did housekeeping very late in the day.We didn't dine at the Rib Room which is the hotel restaurant, however; I did have a drink at the bar. Drink prices were very reasonable considering the area and hotel brand. The bartenders were friendly and talkative. Overall the staff was friendly and helpful.You can't beat the location. The Omni sits on St. Louis Street between Charters and Royal. Jackson Square and Cafe Du Monde is less than two blocks behind the hotel and Bourbon Street is on block over. You are within walking distance of many really good restaurants an entertainment venues. At night, the entire area glows with the flickering magic of gas lamps and the sound of music. Although, the Mrs. and I could hear this Calliope music that made us VERY uncomfortable. It could be heard all over the city and we could never figure out where it was coming from. We heard it at random times during the day and night.Getting to and from the airport was easy. DO NOT take Uber or Lyft from the airport. When you walk out of the terminal, take a right and you'll see a taxi stand. Taxi fare to and from the airport into New Orleans is a flat $36 for two passengers. I believe it is another $10 of $15 for each additional passenger. Needless to say, you don't get smacked with surge pricing depending on the time of day you leave.And now, a brief history of the Omni Royal Orleans.The Omni Royal Orleans made its debut in 1960 as the Royal Orleans and is listed with the National Trust for Historic Preservation as one of the Historic Hotels of America. The hotel itself has lineage going back the early 19th century, when New Orleans was rapidly becoming one of the nation's most important ports. Thousands of merchants moved their products into the city, given its prime location at the mouth of the Mississippi River. Steamboats and sailing ships docked in New Orleans' bustling wharfs, delivering goods like sugarcane and cotton. Not all commerce was good, as the New Orleans community was also deeply invested in the national slave trade. Dozens of auction houses operated within the city that saw the distribution of slaves throughout the American South. Among the places where slave trading occurred regularly was at The City Exchange, which stood where the Omni is, where many slaves were auctioned off to prospective buyers every week. This operation fortunately shutdown in the early 1830s, when aspiring hotelier James Hewlett decided to use the location for the site of a grand hotel.

We thoroughly enjoyed our stay in New Orleans at this lovely property. We decided to upgrade our room to a balcony on Royal Street and are so glad we did. It was wonderful to hang out and people watch and even listen to music. It wasn't nearly as loud as we thought it would be as it is one block south of Bourbon Street. The hotel is in a lovely location, and right in the heart of all things in the French Quarter. The bed was one of the most comfortable. I have slept in in a hotel in a long time. Be warned that the plugs by the bedside on the tables are loose and your plugs do not stay secure and your devices wont' charge. Bummer. I had a long charging cord and was able to use the wall far from the bed; I got lucky. Others will find themselves in a predicament. The bathroom could use a little updating as it was somewhat worn. However, I would definitely stay at this property again. The service was exceptional.

Perfect location for French Quarter. Far enough off Bourbon street but still in the thick of thingsUpsides:We had a room with balcony, highly recommend! Great for people watching and seeing the many second lines that passed through over the weekend.Hot water was hot and fast!Plenty of towels etc.Staff was amazing, friendly, helpful the works.Downsides:The in room safe, first it's on a high shelf in the closet. We could barley reach it, secondly it was broken, twice and we needed maintenance to come fix it. There are power outlets in the tables by the bed but they are too loose and the plugs wouldn't stay in so our phones could charge.Furniture could use an upgrade. Not enough drawer space. Fridge didn't keep anything cold enough.Will stay here again due to location and staff. Downside mostly inconveniences but do expect better from and Omni product.

The location is very convenient, but the rooms are the smallest I have ever seen with no modern amenities. I had barely 2 feet around the bed on all sides, and the TV is mounted on the wall because there is no room for a dresser. I am a small person, but this room is too uncomfortable to even move around in. Update: I was moved to another room which is more in keeping with a standard hotel room elsewhere. Still in need of an update, but much less cramped. I recommend making sure you don't end up in the "Petite Queen" or "Executive Queen".

I had an excellent experience booking with Omni Royal Orleans directly. I was traveling with elderly family and needed a specific set up and had a lot of questions about how best to plan a trip when the group has limited mobility. Julie helped us get perfect accommodations and made time to answer all of my questions. She had great recommendations for things to do around town. It was a huge relief to have someone so responsive and who went out of her way to make this trip so special for us. Thank you Omni and Julie!