GT Automotive

Fair price and exceptional service! Season is so knowledgeable & will help in any situation...

NOTE: Read reviews, ask questions, and pay close attention to estimates. I share some responsible in this process.I RECOMMEND EVERYONE READ REVIEWS, AND ASKED ALOT OF QUESTIONS BEFORE YOU DO BUSINESS WITH THIS COMPANY "UNDER NEW OWNERSHIP"! I was a long time customer with Greg Roberts at GT Automotive. I did not realize that he sold the business about 8 months ago and no longer has any ownership in the business. I went to GT automotive to see Greg, I asked the lady at the desk to have Greg call me. She said "okay." I asked her when I could bring in my vehicle and she said Monday. My son dropped the vehicle off on Monday, and asked the lady to have Greg call me. She said "Ok". After receiving a call about the diagnostics and estimate I was alarmed at the price. I started asking a lot of questions and asked could I speak with Greg, at that time she said Greg no longer works there and that he sold the business to her father. I know, if I would have read the reviews, I would have seen all the comments, but I trusted the GT Automotive brand, and boy was I wrong. I believe this was deceitful, spurious and double-dealing with the GT Automotive brand, and Greg Roberts name!To give them the benefit of the doubt I expressed my feelings about the situation, and wanted to know if the diagnostic fee would apply to the repair like before and every other mechanic I have gone too. They said NO. I also didn't understand why they were charging me a diagnostic fee when I brought the vehicle in and told them what I needed done. I was already aware of the issues. Here is what I needed to get repaired:1. Replace radiator.2. Change master break cylinder3. Refill coolant/flush which wasn't needed since the radiator was replaced.4. Refill break fluid/flush.Total estimated cost of parts was $924.00, plus $1075.00 in labor, and tax. Total estimated cost of repairs $2,250.00. This seemed excessive when I received three other quotes from several other mechanics for much less then what was quoted.Since I needed to have the repairs done immediately, I let them do the repairs since they said it's the same people working there, but doubt that is true now. One thing they will get credit for is having the truck repaired and ready in one day which should be the case when you are paying a premium like this.When I went to pick up the vehicle, they gave me an invoice which was higher then the estimate, and was giving me reason when the cost was higher. This wasn't discussed with me nor approved. They also give me some BS about the Radiator Hose Y Pipe needed to be replaced / removed which they charged my $240.00 in labor. After discussing and questioning this further, another lady come over and adjusted the invoice.I completely agree that this business is dishonest and not trustworthy at all. Their lack of communication, and deceitful practices towards their customers is not a good sign. As far as their quality of work, that's yet to be determined. We will have to see if the parts hold up and if they warranty their work if something happens.Unfortunately, I am tied to GT Automotive on this one, and will see it through, but I will not recommend them to anyone, and will not do business with them in future. I RECOMMEND EVERYONE READ REVIEWS, AND ASKED ALOT OF QUESTIONS BEFORE YOU DO BUSINESS THIS THIS COMPANY "UNDER NEW OWNERSHIP"!

I have been GT customer for years. The new owners have changed this business, but not positively.It took more than 48 hours for them to even look at the car to see what needed service. I had to visit them to get them to even start the inspection process.The price charged for some parts used were almost 5 TIMES the cost for the same part from Amazon. Profit is expected. Gouging is wrong.One wheel hub was replaced, but I was charged labor for replacing two.I trusted the old GT to make profit but not gouge. They were excellent at taking care of their customers and being fair and honest.On local neighbor web sites I have often recommended GT to my friends and neighbors. I will now reverse those recommendations. SAD

Dishonest and Not Trustworthy!! Will not use ever again!!First I brought my in vehicle in for a minor repair and told it needed an entire Rear End. I paid for a replacement (cash only). Months later brought same vehicle in for in for inspection of Low Oil Pressure alarm. Was told it was investigated and needed a new engine and would cost $7-8K. Was told metal shavings were seen and it definitely needed a new engine. Had vehicle towed to a trustworthy mechanic for 2nd opinion. Trustworthy mechanic found NO shavings and said only problem was a cracked O-ring. Had it repaired for $800. Now second guessing if the Rear End I paid for was necessary ‍Sure seems like they're scamming customers!!

I brought my Honda Accord in to Dean at GT Automotive for an air conditioner problem (no cold air). This was my first visit to GT. In a short time the problem (faulty ac compressor) was diagnosed, parts were ordered and replaced. Dean was very helpful and it was an overall good experience. I recommend GT.

Truck was brought to GT last month and after reading some reviews I was honestly a bit afraid. However my experience ended up being just fine. The office staff and management were very friendly. My issues were resolved within a reasonable about of time which was a pleasant surprise. While no one wants to pay for such repairs sometimes it sometimes can't be helped. I was given the choice to pay cash or credit. With the credit option you are charged an additional percentage to your bill. This has become common, our fave restaurant does it. Credit card companies charge ridiculously high amounts to use the system, so while I hate paying more I understand businesses having to offset to the customer. Knock on wood I don't have repairs that are needed again but if I do I'm going to be back at GT.

Went downhill after change of management. Quote one price over the phone than make additional charges without customers consent. I will never do buisness with this company again. Complete ripoff and inadequate manager.

BEWARE NEW OWNER- SCAMMER arrogant counter person did not inform us of new non refundable diagnostic fee $140.00+. We asked for part "A" to be looked at. They said it was really part "B" causing the issue. That was not the problem. Again we asked about part "A". They said no it is now part "C". After several days, the non refundable fee, and paying for 2 unnecessary repairs almost $2k, WE WERE TOLD IT WAS WHAT WE ASKED FOR IN THE BEGINGING PART "A" TOTAL SCAMMERS. After being ripped off we went to a reputable shop and finally got part "A" fixed. Sorry to see Greg go for sure.

New owners not good. Never informed about $160 diagnostic fee for an issue I already had tested and told them before dropping vehicle. Even charged for parts and haz fee for a plug in test. Are you kidding me. The old owner never did this and in return I gave him thousands in business over the years. The price quoted was $1000, i called around and got same service completed for $200. Look around before going there

The ladies in the front office were so pleasant initially but turned out to be disinterested in helping in the end. Instead of recommending a day to reset my engine light that they FORGOT to do, they expected me to drop my car off for lord knows how many days after having it a week! Not to mention I just paid a large portion of my repairs out of pocket! I understand they were busy but the customer service just left a bad taste in my mouth.