Event Rental

My company used them to furnish our conference. This involved exhibits, lounge areas, and a videography set. The moon chairs for our lounge area were so dirty and old that the scuffs could not be wiped off. We were trying to accomplish an all white furniture modern lounge but that effort failed with the worn furniture. The side chair that we ordered for a videography set had a broken leg and was not safe for use. Lastly, they were four hours late for pick up and my company had flip-flop our schedule to accommodate their staff. Never doing business with this company ever again. You have been warned.

Definitely a Godsend. Just what the doctor ordered for my All white awesomely epic birthday party all the better.I was recommended to this business by a party planner & what a blessing. For a nominal fee they drop off your items & will come pick them up, however that fee is not so nominal, but I digress. Anyway, the rental of the items, which was comparable to other business, wasn't the seller; however the ability to "order & pay online" (and the nominal delivery fee that I spoke of earlier) made bells go off in my head & made me a happy. happy, happy camper. With the click of a few buttons, a signature here, credit card number there... I was done & back to party planning.They delivered the items during regular business hours, with no hassle. And the return of the items was seamless too. 1, 2, 3... 50 chairs & chair covers counted, tables & table legs returned and I was done hun!!!! As I stated the payment was handled over the internet; as I never stepped foot into the rental facility until I was returning said rentals.In the busy life of a NEWLY SELF ENTITLED PARTY PLANNER, this minute detail, made crossing out something on my 'to-do-list' effortless.

I am in town for a Naval reunion and called last week to put in an order for an American flag and a microphone. The woman told me I could not put in orders over the phone, but I had to go online. She walked me through putting things in my basket and had me fill out everything for my order. The next step was to get a phone call within 24 hours (as their website claims). I never received the phone call so I called them. The office was closed on a Saturday-A PARTY RENTAL PLACE??? So, I called the emergency number and she was worthless. She said I was literally out of luck. The reunion starts tomorrow, they are not delivering the flag or microphone. Can you imagine? A Naval reunion meeting and prayer tomorrow night at that Welcome Reception, and no flag. Do NOT get pulled in by their cheap prices because they mean cheap service. You get what you pay for...or sometimes you get nothing.

I should have read the reviews here before wasting my time. After spending nearly a half hour on the phone with the sales representative (Yvette), I was told I would have my estimate later that same afternoon. Three days later when the estimate finally came through, it was incorrect and incomplete. I called her to check that she understood what I wanted in my order and to make sure we were on the same page. She assured me we were and that the updated estimate would be sent out in a few hours. Fast forward THREE WEEKS and I still have nothing. I reached out asking when I could expect to hear from her. Nothing. I reached out again asking that she prioritize my order and shift it to another representative if she is too busy to handle it. Nothing.I called and asked for a supervisor, but one wasn't available. The representative who helped me ended up acting as a mediator between Yvette and me, and she ultimately said that the estimate sent to me was for what I asked for, and that if there wasn't another estimate it was because I never ordered anything else. What a huge waste of time. Thank god I dodged the bullet of actually going through with an order and then finding out how unreliable and unprofessional these people are.

I used Event Rental for my wedding tables, linens, and PA system. Jamie was able to tweak my quote about a billion times to get it juuuust right, and made sure that everything was exactly how I wanted it. The delivery was exactly on time....maybe TOO on time considering they were the first ones there and no one else was ready! Oops. Thanks for being flexible.They have an insane amount of inventory and their prices are reasonable. They are very customizable and will actually price match for you if you find another company with better rates. I would definitely use them again!

Think twice before renting from Event Rental -- they regularly and knowingly overcharge their customers. Make sure you know exactly what services are being performed, and pay close attention to your bill. Their business policy and practice is to fraudulently charge customers for work not performed whenever there are back to back events.Long story relatively short: tents were rented three days in a row at a venue for three separate parties (one day for each party). Mine was the middle day (Saturday). I was charged almost $250 (a third of my total cost, which they make you pay upfront) for delivery and "after-hours" pickup (labor fees) for my Saturday event at a venue, even though I realized about a week after my event that the same tents were standing on both the day before (Friday day and through the night) and the day after (the tents stayed standing through Saturday night and through Sunday morning). So basically, they set up the tents on Friday, left them up through the weekend until sometime on Sunday, and then charged each of the three parties separately for the full cost of delivery/pickup labor. After many attempts to call and speak to a manager and never receiving a call back, I was told there was nothing they could do about it -- one employee even stated explicitly that it is the company's standard procedure to charge each separate client for the full price of delivery and pickup, even if only one delivery and one pickup each are performed for a weekend consisting of three different events. So after many days of no return calls and no communication from upper management or any admission of wrongdoing, I had to file a claim with my credit card company.It's clearly a dishonest way of conducting business ("scam" is the correct word), and when I confronted them about it in a respectful manner, they refused to admit any wrongdoing and ignored the issue until I got the credit card company involved.

I decided on Event rental because of the location (Lafayette) I thought everything went smoothly until the day before my wedding. We had an outdoor wedding. The event truck arrived and the tent they put up was just super dirty and even the people setting up said they should've pressure washed it before delivering. I called them and complaint and they told me they could put a tent liner and that it would be solved first thing in the morning. I was happy with that solution until Madeline called me after to let me know that I had to pay $621. I was livid, but we ended up paying because we wanted a perfect wedding. They didn't show up the next day (the day of the wedding) until 3pm, mind you the wedding was at 6pm. They weren't finish by that time and we didn't get to start the wedding until 6:30pm We had a chandelier that by the time the wedding started it was not working at all and it kept tripping the breakers. My father in law got on a ladder to check on it and was hanging by the cable, not secured at all. I called them after my honeymoon and spoke to Luke. He reassured me that he was going to make it right, that was over a week and half ago. We've called back and nothing. I'm still waiting for Luke to call. So far my experience was not very good. Way too much unnecessary stress on my wedding day. Will not be doing business with them again.

I used Event Rental for my wedding. The Thursday before the weekend delivery I called and requested that two of my 8' tables be changed to 6'. On Saturday morning (the day of the wedding) when the full package was delivered, all of the tables were 6'. When I reached out to my sales rep to correct the matter she kept saying that the contract says all 6' regardless of the fact that the contract I signed said all 8'. I made it clear what I suspect happened, that she accidentally edited the order incorrectly, but they basically told me that there was no way they could fix their mistake, their delivery schedule wouldn't allow it. So the only option for me to have tables that went with my purchased table linens and that would accommodate all my guests was for my groom to rent a truck and drive to the warehouse himself to pick them up. Since I was nervous that I wouldn't have any tables I asked to keep the 6's as a insurance policy. Though they refunded me a portion of the table rental, I requested the delivery be refunded also, you know since I had to rent a truck to pick them up myself. There were also other issues. On the day following the wedding, they reached out to me to pick up a few of the tables to fill another order. I was super concerned about them picking up a portion of the package and not documenting it properly. The driver who contacted me assured me that the rest of the pick up would happen the same day. No one ever showed up. When they came on Monday to get everything, I walked the team through the alley to my backyard and they began loading up. Later one of there people walked right into my neighbors house without knocking to get to our shared backyard. He wasn't apologetic. After talking to my rep the next week they said that it wasn't possible to get any additional refund and I asked to have her manager call me. Days pass and no word from the guy, I call and leave several messages and still haven't heard back.Use at your own risk.