Elle Boutique

I shopped with them a few months ago and received a flawed stained item that I purchased. I reached out to them via email sharing photos. I had to keep following up with them because there was a lack of response. Instead of resending a non flawed item they requested I wash it. I hadn't gotten around to washing due some personal health issues coming up. I reached back out stating that the stain never came out and to please replace the dress. I sent that email a week ago and had to call the store to follow up as I didn't hear back. They shared that Abby would reach out to me shortly. I didn't hear until the next day. Then they stated that the email went to junk and that they wouldn't honor them replacing the item. I feel so disappointed and frustrated because I reached out and should have never agreed to washing the item. They should have replaced it asap with a non flawed item and to be treated this way is so sad. Especially when trying to find small businesses to support and receive this horrible service. Definitely won't be shopping here again. Also I never ever leave reviews of any kind but felt I had to here. I also made a comment on their Instagram yesterday evening and woke up to the comment being deleted. I then proceeded to leave another comment this morning and had some back-and-forth with the shop. I was never disrespectful only sharing things that truly took place and now have been blocked and the comments deleted again. However, when I mentioned that you guys deleted my comment from yesterday evening, they said they never deleted the message which is a lie .

I was wandering along this section of Magazine Street and I realized that I had never wandered into this women's clothing store. PLUS I saw beaucoup customers coming out of it with shopping bags and smiles.Turns out it's their end of season sale! So I tried on a variety of pieces and I was successful too! The staff person was really sweet but busy as she was the only one working. This shop has definitely been in this location for a bit so I was surprised it wasn't already listed in Yelp. The sizes do tend to run a bit small but that's sort of the norm in these small boutiques.

What a pleasant experience it was shopping here. The manager Bentley was extremely knowledgeable and professional. Service was prompt and truly helpful. I got my first pair of cowboy boots and I LOVE them! Seriously she was amazing.

Great clothes, very unfriendly staff..Been in this store more times than I can count, and never have I one been greeted when walking in. I have to search for someone that works there for help. I have never gotten assistance. Customer service needs some serious improvement.

This place has a great selection to suit every budget and taste- from teenagers to older women. I went in with my 13 year old and my 68 yr old mom and both came out happy! I didn't do so bad myself! The staff are super helpful and lovely and I didn't feel any pressure to buy even though we were trying on all kinds of things and my other kids were a bit restless. If I lived in NO This would be my go-to store!