Dales Quality Car Care

Amazing service! Probably one of the best experiences I've had at an auto mechanic. Very thorough and explained everything in detail, even brought me out to the garage and lifted up the car to show me exactly what was wrong.

I had to wait a bit for an appointment, but I can understand why this place is busy! My issue was malfunctioning AC.- Very helpful friendly customer service- Handled my car troubles in a very reasonable amount of time- Text updates for upcoming appointment and work progress - Resolved the real issue an out of state mechanic misdiagnosed for a third of the price he estimated!I will definitely return to Dale's with confidence.

The folks at Dale's have been great to us. We have taken both of our vehicles to them and they have always been so accommodating to our busy work schedules. The best part, in my opinion, is that I am able to ask and trust their opinions on any issues that have come up. I've had a tough time in the past finding honest mechanics and this shop is a shinning beacon. Instead of letting us spend unnecessary money on repairs, they helped us navigate maintenance issues and come to a solution that fit our budget and our needs. By far one of the best shops I've ever been a patron of. If you're looking for an honest reliable mechanic look no further than Dale's!!

After pushing off some needed TLC on my Subaru Wagon I finally had enough time and a decent amount of saved money to do the work required to keep her purring for hopefully a few more years. I dropped the car off after work just before they closed on a Tuesday and waited for the call to find out what all was a priority to fix. They did great work and kept it within the budget we set up, it took a few days longer than originally expected, but that was more because finding the parts needed for my older Subaru in the area was a chore (and then the parts supplier shipped the wrong parts initially) I'd trust them with any job needed on my car, and they'll probably be the first place I go the next time my car needs work.

These guys are great... I've been customer of Dale's since 2004 and I love Dale to pieces. Marc (Mark) is a great help as well... :-)

My A/C wasn't blowing cold, we're full time RV'rs here from Mo. We made a appointment 2 days out, came in on time & they took me right in. Good to go now. Kept me updated on progress til finished. Did very good work. Would definitely recommend.

Very helpful over the phone. Gave me good advice on tire issues, both efficient and economical.

This review is way overdue, but my hair's been on fire over this and I wanted to calm down first. It's been six months. I took my truck to Dale's to get a second quote on the cost of repairing my air conditioning. I'd taken it to the dealership and the estimate was super high. I told this to the guy on the phone, as well as explaining the frustration of the dealership quote on top of all the other costs we had on our plate post-Ida, post-pandemic, and post recent surgeries. I wanted the guy to know from the outset that finances were an issue for us, indeed the very reason we sought a second quote. (Not having AC in the summer was brutal and limiting, so we wanted to make sure it wasn't an easy fix.) I spoke to the guy on the phone again when they were through with the truck. He told me the cost to fix it would be high, about the same as the dealership, and that he texted me a link to quote. I said that, of course, we would unfortunately have to wait to have it fixed. Little did I know that the link also showed diagnostic charges amounting to $298.75, being that the guy failed to mention this to me. My husband picked up the truck that afternoon, told it had cost $300, and asked what work they had done. I was floored, and immediately called. It rang and rang, and then it went to the voicemail of an individual, not a business. I called several more times that day, and the next. All the same. I double checked the number against my saved contact. Still no answer. Finally, I called from my husband's phone, and the guy picked up on the first ring. I was hopping mad and tried to untangle how they could charge me money without my consent. His explanation was that they had to do a diagnostic test and that "they don't work for free". My response to that flippant remark was that I don't expect anyone to work for free, but I do expect to be informed of, and give consent for, any charges. Otherwise, it isn't business, it's theft. He said he'd texted the link to me (and then recited my phone number, which made me feel even more certain that my calls had been intentionally dodged). The link was the same link that he told me was an estimate for work- this guy never once said there would be a charge, before or after. I railed that not even the dealership had charged for a diagnostic, and that if he had informed me of the charge in advance, I of course would never have had the second quote done, which he should know because I'd made our financial situation very clear. Business is an agreement, and I never agreed to any charges. If it will cost money to provide an estimate, inform the customer, and get consent. Dale's made an excruciatingly difficult time in life $300 harder, not to mention the anguish of feeling completely taken advantage of. I may not get back my $300, but I hope this review will save you yours.

Great experience with this auto repair shop. Dixie at the front desk and Sydney over seeing the entire business made it a positive, friendly and professional experience. Really appreciate them.

SCAM ALERT! Sidney the owner admittedly scammed my family. We took our vehicle in for AC repairs and was charged over $2600 to not have any AC on the 4th day after paying to get out vehicle out of the shop. He admitted to withholding information that he says was found toward the end of the job knowing that he would take our money and that the AC repairs were poorly done and that the AC would fail. This man talks in circles of all his knowledge of cars only to gain your trust and then knowingly rigs our vehicle and charged $2000 just toward labor (parts were under $600). When we took our vehicle back Sidney the owner did not stand by his work. He didn't take any accountability for not sharing all of the information concerning our repairs until we returned with the vehicle blowing hot air. This company took away my options as a customer just to get paid without offering me the fair and quality service that I deserve. Sid was heartless and maintained his stance on doing poor work by trying to justify his stance with redundant excuses. I am a very unsatisfied customer who is -$2600 (+sum) with nothing from this company trying to make things right. So very dishonest of him.