Canopy by Hilton New Orleans Downtown

I'd never stayed at this location before, but since there's one in my home state, I thought I'd give it a try. Unfortunately, my experience was a complete turnaround! I had a reservation for Monday, but when I called the front desk, they couldn't find it. Derrell was helpful, but Bree (or Nicole... I coudn't tell if she was lying about her name and given Derrell's hesitation over the phone, I was convinced she did ) was incredibly rude - clearly not a first-time offense. Her negative attitude was the deciding factor in canceling my reservation immediately. It turned out to be the best decision, as I found another hotel that was far superior.

Great location! Directly in-between the French quarter & Cesar's Superdome. Felt safe walking at night as a group of girls. Highly recommend!

I flew into New Orleans airport to visit friends in Mississippi. Due to scheduling conflicts I ended up treating myself to a couple nights in town. After looking at some options I chose this location and I was NOT disappointed! The hotel is conveniently located in downtown and easily accessible on a corner lot. There's valet parking available as well. The hotel itself smells incredible. There is also a bar, and restaurant on premises. The rooms are BEAUTIFUL! My only complaint was the lack of microwave and I wasn't a fan of the style of mini fridge they had. Also in the bathroom all the products were extremely watered-down as opposed to being properly refilled. But apart from these small things, I truly enjoyed my stay! It's a beautiful and affordable location, perfect for any occasion, planned or spontaneous!

Need a hotel near the smoothie king center or Superdome? This is your place. From the time we pulled up to valet to check out we had a great experience. This was a staycation and they made me feel like I was on a real vacation in Nola. Ms Lala at the front desk is an amazing welcome to the place and informative. The bartender whoms name I missed hit all the marks at the bar downstairs. Room was clean and even though it was packed you didn't feel that way.

If this is your first visit to NOLA, jog on and find somewhere in the tourist or garden district (probs not on Bourbon St if you value your sleep). It was a little too far out of the way for us to really feel like we were on holiday.I'll start by saying that it's a neat building. It's the old Oil and Gas office building and you can still see the old fixtures and fittings around the place. I will also say that as of the time of writing (March 2024) they are renovating the old office building next door into another hotel. They don't seem too far along, so be prepared for construction noise for a while to come.The reception staff were nice, but I ended up having to ask for my included upgrade when I was not offered one. We ended up in a corner room which was lovely and light due to all the windows. Corey at the bar was the bomb! So friendly and helpful!There is an extremely limited breakfast menu. I was recovering from oral surgery so my ability to eat normally was limited. I picked the softer pieces out of one of the larger breakfast plates and gave my husband the rest.The room:Nice to have -- Nice bed. Soft sheets. The biggest and softest towels in the universe. All the toiletries you need. Filtered water & ice at the hydration station on each floor.Would have been nice to have -- A regular coffee maker. I don't do (N)espresso. Our travel kettle saved us.A real fridge (the gal who checked us in told us that it was a 'chiller' not a 'fridge'). Now, I ask myself... "what the heck is the difference"? Doesn't a chiller keep something chilled - just like a fridge? Anyhoo, we only needed it for milk for our tea and coffee (that we brought with us).CARPET!!! Come on now folks. Concrete floors?? Yes, they may have been original to the building, but still... There was a tiny (maybe 6") strip of carpet around and between the beds, but the rest... Brrrrr... bring ye slippers. All in all the hotel is good if you need to be in that part of town.

A modern hotel that has a hipster flare. Front desk staff are extremely friendly and solved my concerns. The room proved well equipped and modern. The hotel staff kept my room very clean. I will stay here again. The lobby is comfortable and the bar is immediately next to the lobby.

So far So good! Checking in was smooth sailing! I'm a member of both "Hilton and the Marriott but I must say, I am IMPRESSED! I'm an owner of a Nespresso Machine and I love the pods! I read the reviews and reviewed the items which were included in the room and I saw Nespresso machine..well, there are SO many companies that claim they have a Nespresso, only to find out it's another brand...well it was and boy was happy!!I Love the design of the room...very quaint and chill. The bar...well, it's one of my favorite places to be! It seats about 7 guests directly at the bar, then there is seating directly behind the bar seating but the bar still provides service to that area as well. Then there is a dining area which is great! Of course I made my way to the bar and I started with a glass of Butternut Chardonnay and ended with a Earl Grey Gimlet! Nom Nom!If you're in need of a place to stay, I would highly suggest The Canopy @Hilton in New Orleans! Not only will I be staying here, but my son and his fiancé and his Mother in Love! Can you say...WE LOVE IT?! Well...we do! Shout out to the check in process! I received my key immediately and shout out to the bar tender Brittany AKA Nola Darling for providing great customer service with a chill personality!

Overall good stay, let's go!So how'd we pick this place to stay? I (still had as of October) my -$200.00 AMEX Platinum "Fine Hotels & Resorts" credit to use- so figured use it or lose it!Location:- Keep in mind that this is in the "Central Business District" when booking, which (as a visitor) may not be the ideal location for you (ok for us, as we were spending most of our time at Tulane University)Hotel impressions:- Has a cool vibe- Front desk team was very friendly and welcoming- Room was decent, average size (has an "industrial" feel to it which is ok for usBar/Restaurant:- Stopped by the bar one night for drinks, and had good service and appreciated the Saints game being on that Thursday night to watch- Had breakfast only at the restaurant, and found the food to be very goodHope this helps you make your decision of where to stay in NOLA.

Location is perfect!It's away from the bustling noise fromThe main tourist streets so you don't hear it, but walking distance when you want a livelier atmosphere. 10-minute walk to the French Quarter, Bourbon StreetStaff is super friendly and there's a nice little bar. You can order drinks or a bite to eat. Room was spacious and comfortable. Definitely book again when we go back

This lovely contemporary hotel is conveniently located near downtown New Orleans.The rooms are similar to canopy hotels, which are modern and clean.The beds were supportive.They have an excellent valet service where you can simply text the valet to have your car brought up.Well, worth the $54 a night to save on the hassles when you are on vacation.One morning while waiting for the bus to pick us up (for our excellent airbus swamp tour) there was a disturbed drug addled man loitering around the front of the hotel.The tall young African-American valet with cornrows in his hair (I forget his name) put himself between our group and the homeless guy and took ownership of the situation & told the guy "this is my hotel and these are my customers and you need to leave because you are bothering them. And if you don't leave, I'm going to call the security guy who will remove you."The guy started yelling back until the security guard came, and the guy took one look at him and left immediately.The security guy apologized to us for having to deal with that but told us it was his job to keep us safe as we were "his customers at his hotel."We were so impressed with these young men's commitment to excellent customer service at their hotel.I ended up leaving my brand new AirPods pro in the room.To my astonishment when I called the next day, the housekeeping manager, Robert informed me that they were returned by housekeeping, and that they would FedEx the AirPods to me that day and I just received them today.