California Customs Collision Center

Go to another collision center and if you don't you will wish you had...Was promised weekly updates about when my car would be ready or any problems that may exist ... ha.... Should've known better, but that's on me. After 2 weeks was told car should be ready first part of next week..."I will call with an update"... hmmm no call again... I call again..lit will be ready Im hoping Friday"... no call... I call again and the manager starts blaming another local company that the parts delivered were incorrect. BASICALLY A BIG S&@$ SHOW, go somewhere else!

I had a wonder experience using this establishment for collision repair. The staff was personable, knowledgeable, and professional. Zeffrey was an absolute pleasure to work with. I definitely recommend this business!

After seeing so many negative reviews, I felt like I had to share my positive experiences I have had here. I had my car repaired here twice, when my car was hit by other drivers. My dentist had recommended this place to me, so I felt confident to take my car here. I was lucky that the other drivers had Geico car insurance and it covered my repairs and the rental car. I had my car repaired at a different shop before that loved keeping my car at the shop with no updates on my car AND would not answer my phone calls. I had to wait 1-2 weeks for parts to come in while my car was in their shop, before they could even get started with my car. I didn't understand why I had to leave my car there and waste time with a rental car. The employees at California Customs were very nice and accommodating. The estimators showed me what exactly I needed for my car and tried to keep the repair costs as low as possible. They informed me of any possible hiccups that may keep my car in the shop longer than expected and gave me very realistic estimates. I never had any issues here with the whole repair process and they made sure everything was done correctly in the quickest way possible! I always worry about repair shops using cheap parts to repair my car, but they used all OEM parts to repair my car. All of their work was done perfectly and I had no problems with their work. Overall, I would definitely recommend this place for anyone to get their cars fixed! They keep you well informed and get the job done right!

Not sure how which way to go because I let them get me twice. Sloppy with the tape and paint the first time but after some reluctance they corrected problem. Decided to try again, I mean it's a big shop on westbank so they must be good right?Didn't think it would happen again. Different car same results. I was wondering why cars kept flashing their lights at me. Cause they thought my brights were on. Installed lights upside down. I was going to fix it myself then I saw the paint runs. Brought the car in and spoke to the owner and he said that "I was being to too picky".

Over the three weeks they had my car they promised to give me a call every couple of days to update me. They didn't call me a single time.

Poor customer servjce . They used my car wheel locks tool-left it unorganized on passenger seat , left dirty used towel in my vehicle . Hand me the key without walk thru to see everything okay . Receptionist people not very friendly make me afraid to go back to their office to tell them they left dirty smelly towel in my car . Now I'm having problems with my door lock . I don't want to go back at all . I guess I have to call the insurance company who sent me to them handle this problem.

Gabriel no longer performs quality work, I brought my Bentley to Gabriel to repair the leather on the drivers seat. The worker assigned, spray painted inside the vehicle (this after taking the drivers seat out) leaving paint where it should not be, on the interior of my vehicle. When taking the drivers seat out or putting it back, the seat (weighing approximately 600 pounds) was dropped on the door scuff plate, leaving three dents. Additionally, the repair performed on the leather of the drivers seat, lasted 5 months, before it cracked worse than before it was repaired. When I informed Gabriel of the items noted above, he did not really care to listen, although he stated they would attempt to repair the repair! I told him I was not interested in having my vehicle damaged again, the cost to fix everything properly was $800.00, in addition to the $600.00 I paid Gabriel!

This review is 8 months in the making. Early December 2022, I initially brought my car to them as a referral from my previous insurance provider. I was told my car would be ready in about two weeks depending on part availability. That was perfect because I was going out of town in that amount of time. I should have it back before I left. They kept giving me the run around when I would call saying that things were delayed and that I needed to basically be a mediator for my insurance.However, I will say that they advised me to get a repair for damage that I didn't know about from a previous owner for it to be a 100% fix. My insurance declined to give any extra money to fix that underlying problem. It was nice that they let me know, but they took extra time that I didn't have by making me relay information back to my insurance when they could just call them.Fast forward to middle of January 2023. (They've had my car for about a month and a half at this point... All I needed was a bumper and under skirting.) My car is finally ready and one day over my max coverage for a rental car from my insurance. I get dinged an extra $700 because of their slowness in fixing the vehicle. My car is fixed and I had to remind THEM that I had a 0 dollar deductible when they tried to hand be a bill. After that was situated, I left with my car. Late August 2023. On the way back from a work trip, my repair fails. I lost some under skirting and the fender liner of my car why driving back home. I contact them that following Monday asking for them to fix it per their Warranty. They have a *limited* lifetime warranty on labor and a 1 year warranty on parts. They argued that the repair that they did was sound and that it did it's job. It was going to be a new incident in which I'd have to pay for out of pocket. WHAT'S THE POINT OF THE WARRANTY IF YOU DON'T HONOR IT???!!! You guys fixed it, the repair that YOU GUYS DID failed WITHIN the timeframe that was discussed earlier and because it's not convenient for the business, you're just not going to honor it?? What are we doing right now? What is happening?They said to me that due to the scratches to the underside of the bumper, they have deduced that it's my fault that it fell off. Repeated abrasion had jostled loose some things causing it to become dislodged. My old original bumper and under skirting had the same stuff on it along with the damage from the previous owner and it still didn't come off until some road debris hit my car, destroying the bumper. That's normal driving ware and tear. Most passenger style cars like mine, will have those scratches on the underside of the bumper due to entering/exiting driveways, parking in parking lots with the park curbs in them, and just driving in the city. The car was fine since it came off the lot in 2013. 10 years vs. 8 months is a very big difference. The repair failed and from my knowledge, people repair things so that they stay fixed. The goal is to permanently fix it and not have be okay for a couple of months. He said he can see if I came back after a week and it fell off. It would be more obvious that the repair failed. How long have you been a mechanic?? That doesn't even sound right. A good repair last way longer than just 8 months to a year. I'm never coming back because you guys don't stand by your warranty when it affects the bottom line of the business. You're not customer focused or use logic in any form.

Terrible customer service. Was given 3 different completion dates. Every time the date approached I was informed that my vehicle wouldn't be ready. And on the date where my vehicle was ready I arrived at the business to pick up my vehicle and it still wasn't ready. I had to wait 20-30 minutes cause they forgot to install a part on my car. I would never Recommend this business

Rude lady at front desk. No same day estimate and if you do get an estimate they charge $60 for it which is the dumbest thing I've ever heard off when every other body shop will give you one for free! Guess this was a what happens when you get in business with and insurance company and run a racquet like this you think you're too big and busy for the money from a simple job for a person paying out of pocket instead of with insurance