Bourbon Orleans Hotel

The Bourbon Orleans is in a great location right off Bourbon Street. It's stylishly decorated with an on-site restaurant and bar. Our room was nicely appointed. Things to be aware of - if they offer you a choice of room locations, AVOID the second floor around room 223. While the idea of having a window facing Bourbon Street sounded good, the reality was safety floodlights from the street poured into our room at night through the plantation shutters, and the noise/music from Bourbon Street and the hotel bar below made it difficult to sleep a couple nights. A nice place, but be careful regarding your room choice!

Five Stars!! The first person you see every time you enter is a very polite doorman. There is a big lobby decorated with a Christmas tree and seating, nice for photos. Then the ladies at the front desk were nice and informative. The rooms are updated and clean, spacious, and we had a view down to Borbon street where you can look down to all the action. I do wish the windows opened up, but not the biggest deal. We asked for no housekeeping the 8 days we stayed here because I don't like anyone entering our room, and they had no problem. There is a bar downstairs open during pool hours. The hotel even has a bigger 24 hour bar/restaurant that leads right out to Bourbon Street. I highly recommend this for your next stay in New Orleans.

I am so pleased with our stay here! We recently stayed 8 days and it was just the best. They had a recent renovation so the room we had was so pretty and clean. Our room was super spacious and we had a cool view to Bourbon St. from the 6th floor. The location was just amazing, literally close to everything!!! It was super convenient that there is a guest only restroom in the lobby, so when walking around enjoying this gorgeous city, I could quickly stop in and have access to a clean private restroom. The lobby was beautifully decorated with Christmas decorations and they have gorgeous chandeliers that give it such a special vibe. The staff was very friendly and helpful with anything we needed from a cab ride, water bottles and even Mardi Gras masks if you're in the mood to wear one! I would definitely stay here on our next trip and recommend to anyone needing a restful and centrally located hotel in the French Quarter:)

I would stay here again and again! The staff is incredible. From the valet to the bartenders, they made us feel so welcomed and comfortable. The location was absolutely perfect. In the mix of everything but not loud and noisy. Very special shout out to Liah at the valet and Phillip at the lobby bar who went above and beyond for us to make the stay comfy and fun. Our king size bed was super comfortable and the room was overall a great size for two people. The only downside was the bathroom. The shower had no pressure and the fan wouldn't stay on for longer than a few seconds at a time. That may have been room specific so I won't hold it against the hotel as a whole. Looking forward to our next stay here.

Had a wonderful stay here, we were greeted by David at the door and he instructed us where to go and what to do to for check in and valet. We were then greeted at the check in counter by Tangela and had another wonderful conversation, everything was explained and we were off to our room immediately. For an older hotel, it was clean and inviting. Our room was beautiful and if I had one complaint, the water pressure is lacking as stated in other reviews. I can look past this and certainly did for an excellent stay. Anytime we ran into a member of the staff we were greeted with a smile. We will certainly be back!!

Had such a wonderful stay. Wish we could have had a refrigerator or at least a mini bar. But other than that, thoroughly enjoyed our stay. Had two queens on the 7th floor. We were not facing Bourbon St. large bathroom counter was great for the two of us to have plenty of space to get ready. Beds super comfy. Housekeeping on point. Great location in the FQ. Will stay again.

We booked a loft style suite. Room 149. If they give you this room, do not take it. We thought the room was beautiful and pretty clean. The only issue was the water pressure in the shower was pretty weak. The first night of being there there was noises at 3 AM sounding like carts rolling. It woke all three of us up. We didn't know if it was car rolling, or the sound of a trash pick up. This reoccurred for each night that we were here. We stayed for four nights. After the first night, we thought it was just a fluke so we didn't say anything until the second night. I went to the manager the next day and told him about the room issue. Unfortunately since it was New Year's Eve holidays, he did not have any other room that he could offer us. I told him then can you offer us anything else in the form of a reimbursement because, well, you go to a hotel to sleep after all, and we were not sleeping. He told us he can only offer us a $100 credit towards the incidentals. I told him we paid like $2000 for the room. $100 for incidentals for us not sleeping for two nights is unacceptable. I asked him since it's New Year's Eve. Do you think that they'll still be doing deliveries or whatever the heck that noise was. He told me no he doesn't think that there will be because it's New Year's Eve. That night we only slept for three hours. They did their delivery at four in the morning. We had gone outside and realized they put us right next to the delivery entrance/trash pick up area. On New Year's Day, so our third night sleeping there, I went to the front desk and informed the lady at the front desk that the issue had still persisted and asked if she still remembered that I was talking to her manager about this yesterday. Seemingly she was irritated by the fact that I had come back, and said "yes I remember you" while she tapped her pen angrily. I asked for her manager. He told me that there was nothing else he could do other than the $100 toward the incidental. I told him that if I contact Expedia and they contact his hotel will he able to do better than this? He said I should contact them, and he will see what he can do. Wasn't sure what that meant but I decided to contact Expedia anyways. thankfully, Expedia was able to negotiate a one night stay refund. All I can say is some of the front desk staff isn't very friendly. I informed the manager that if they are going to sell room 149 to people, they need to offer it at a discount because it's right next to the delivery/trash pick up area. In the mornings, we would go and try to get coffee which they serve by the bar. 3/4 of the times, they were out of the coffee. 2/4 of the times, they actually refilled it! The other time, we asked if they would refill it, we waited, and they never refilled it. Their restaurant is decent but overpriced. Food anywhere else walking distance is like 8-10$ cheaper. They often have someone open the front door to the hotel for you which is nice. The entire rest of the staff besides the front desk is very nice and hospitable. It is walking distance from Bourbon Street and Jackson Square. The hotel was cutely decorated for Christmas/NYE. Hopefully they come up with a solution for room 149 and some of the front desk can change their attitude.

I loved this hotel because it was walking distance to Jackson Square, one block from Bourbon and all the fun stuff in the french quarters! It's an older hotel but well kept. My double room with a balcony was big and spacious, so was the bathroom. As much as I wanted a room facing bourbon street, I am glad I did not get it because, I do have to say, it is noisy. You will hear everyone partying below. I was on the 5th floor and still heard noise. Luckily, I am not sensitive to noise so it didn't bother me. The front dest staff and door staff are awesome, so was Justin! They made sure we had transportation etc. There is a $40 early check in fee if you get there early. There is a bar/lounge with live Jazz nightly in the hotel and they also have a warm salt water pool.

Beautiful hotel, right in back of St. Louis Cathedral and steps away from Bourbon street. It was clean, renovated and central to everything. I was surprised how quiet it was and we slept well. We went a week before Christmas and my kids loved the heated pool and were intrigued that the hotel was haunted. The staff were great and helpful in suggesting restaurants and things to do with kids. Great place to stay. I will most definitely stay here again when I come back.

Beautiful historic hotel at corner of Bourbon street. Paid extra for a room with a window looking out to courtyard. Plantation blinds were broken and always down. Peeking thru I saw an hvac unit and overgrown vines and a courtyard in the distance. King Room is extremely small. Literally fits a king bed and small end table. Outlets were stripped and charger kept falling out of outlet. No place to open suitcase aside from bed. Small suitcase holder in closet but if you took it out you couldn't walk past bed. Literally a 10 x 10 box with a newer tv and nicely decorated bathroom. Hallway to bathroom was so tight you could touch walls with your elbows if you put your arms up. There's one guest elevator - 3 long hallways away from our room. We had a room on the far side near service elevator and it was noisy and busy from 3:30 to 5 am daily. We opted to walk up and down grand staircase to get to front door. Booked a package on Expedia thinking it was a better deal. Ended up paying $75 more per night than the going rate. (We asked at front desk). Very kind helpful staff. Coffee each morning off lobby was delicious. Didn't eat at restaurant. Not much of a selection. We used uber as there's almost never a cab out front. Hotel is long way on Orleans Ave and the bar has an entrance on Bourbon. That was convenient. You don't hear the riff raff from nightly partiers. Walk out the main entrance to the left you are literally at the back end of Jackson square.